Dell Inspiron 15 5000 :: Touchscreen Freezes For 3-10 Seconds At A Time Intermittently
Sep 27, 2014
I just received my Inspiron 15 5547 computer 2 days ago and one thing I noticed is that intermittently the touchscreen freezes for 3-10 seconds at a time, when this happens the computer is not frozen, I can still move the cursor with the touch pad or with a Bluetooth mouse.
I have contacted tech support and they advised to give it a few days to see if it continues to happen and confirm that the computer in fact does not freeze. I am wondering if this is normal for this model? Or if this is an actual hardware issue with my computer.
I also am wondering about getting a stylus to use on the screen for drawing. If I get one like the Adonit Jot or one like used for a Samsung Galaxy Note III would that work? Would it cause any damage to the screen?
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Apr 7, 2013
My 15Z touchscreen works intermittently. It will be working just fine, then it starts to take a second to respond. Then it stops responding at all. Then it starts working again. I cannot identify any pattern to it.
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Feb 4, 2014
Inspiron 11 touch screen stops working intermittently. Need to restart it. It was upgraded to 8.1.
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Oct 19, 2014
I have e5-511 laptop and the cursor intermittently freezes which is very annoying.i have had the laptop one week.
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May 5, 2009
Because of various problems I was having with my M4400, I decided to reformat and reinstall Windows (Vista Ultimate SP1).
Immediately after reinstalling, it started to freeze for up to 1 second every 10 to 20 seconds, which is really annoying. However, it doesn't miss any keystrokes or mouse movements, as it catches up after the freeze. I'm wondering whether it's got something to do with some unrecognised devices that it has yet to find the drivers for:
PCI Serial Port
PCI Simple Communications Controller
SM Bus Controller
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Mar 4, 2013
It freezes up every few seconds and resumes after another few seconds. This happens when I am gamming. I can move my cursor when it freezed, the audio also gets stuck.
I've tried all the Dell PC Diagnostics, and didnt find anything wrong. I fresh reinstalled my system, scaned virus and malwares, update my drivers, still problem remains. I think it's my video card might have phyiscal damage cause I move the huge ass laptop a lot, but I am not sure.
I had installed an new ssd 2 weeks ago in module 1, but I had no problem until yesterday.
i7 2670QM 2.2GHz
AMD Radeon HD 6870
4GB DDR3 RAM
500G HDD + 128 crucial M4 SSD
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Dec 4, 2014
I have a G62 laptop with windows 7 64bit version, I have it for almost 4 years.In about 3 days ago, I was running some youtube videos, the system started freezing (video+sound) every 2 seconds!I switched it off and went to sleep, the next morning, I turned it on, went to the welcome page! and it showed me the destktop but nothing opens, no apps no browser, when i opened task manager, it was showing the programs i clicked with a *32 at the end! in about 5 min later explorer.exe freezes and i had to shut it down.
what i tried :
-memory test : HDD test, freezes in around 50%
-factory reset: the partition is not found
-scan the system with antivirus : freezes in the middle!
-used a software to clean registrylogged in windows, starts normal, after 6-8 min it starts to freez every 2 second, and every two second i hear a noise in the HDD like crack! and it happens every 2 secondsmy activities: running Flight simulator Xrunning flash 3d gamesyoutube videos and movies
system :
Intel Core i3 2.40 GHZ (4CPUs)windows 7 family edition 64bitNote : I have been using safe mode with network for over 2 weeks now, it doesn't freez in this mode! I don't have the repare CD
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Oct 29, 2014
Whenever I close the lid on my Laptop let it sleep for a while I notice when I press enter to resume from that mains screen that it takes maybe 30secs just to load up, before it was always instant. Also my powercord is sort of lose so it goes in and out very fast then I notice that when my power cord comes out that my laptop also freezes for 30secs.
I scan my laptop everyday with AVG and Malwarebyts, I use CCleaner weekly and DeFraggler monthly, unless I download lots of files then I'll scan it and if it goes above 5-6% I do a full scan
I don't download much. The only games I have on here is WoW, RIFT, Path Of Exile, ArcheAge and 2 other small steam games. I don't use Itunes. On the buttom right corner where my clock is I only have up Raptr, AVG, CCleaner and that's it..
It's been doing this for maybe 2 weeks. I I use Windows 7. The only time I update my laptop is when I go to Control Panel and click "Windows Update" and see if there's any.
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Jun 10, 2013
Whenever I do a gesture from the side after not touching the screen for more than 4 seconds, it doesn't work. It instead registers it as a swipe on the screen near the edge. This is very annoying. It happens constantly.
I suspect this may be the result of a power-saving feature. Maybe the touch-screen turns off after a few seconds and needs to be awoken by tapping it before swiping in from the side. If this is the case, then please up the timer from 3 or 4 seconds to more like 30 or 60. This ruins the smooth flow of Windows 8, if I'm watching a video full-screen in IE and it registers taps of the screen as a pause command, I can't open up the start menu or dock the app to the side without first pausing the video.
Do I need to update drivers? Any update that I'm missing, but I didn't even see an appropriate driver on the driver page. None of them said anything about touch-screen.
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Jul 11, 2014
Just to clarify, my laptop is a Lenovo ThinkPad T420i, Type 4178. It is about 2 years old. I have Windows 7 64bit.
My laptop takes about 2-5 minutes to switch on, sometimes it doesn't turn on at all. The screen freezes every 15 seconds or so, but I am still able to move my cursor around. It also lags quite a bit. For example, typing 'how to download google chrome' will take me sometimes an entire minute, because only parts of the sentence will show up on the screen at a time. My keyboard is responding fine. The problem is not with the wireless internet, because even when the wireless is off the laptop is still unbelievably slow. Watching videos is impossible, because the screen freezes so much.
I have been having this problem with my laptop's performance speed for about 2 months now. I had it completed wiped back to factory settings, downloaded every malware and virus scanner known to man (none of them found any problems with it) and updated all my drivers.
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Jul 9, 2009
For some reason every time I shut down my pc it restarts itself like 5 seconds after it turns off. I looked it up and someone said try unplugging the Ethernet cable. So I did and when I unplug when I shut it down it doesn't restart itself but only when I leave the Ethernet cable in it. Why is that? Also down on my currently connected icon by the clock why does it show that i'm connected to two networks? I had xp pro before and it only showed me connected to one network but on this new computer it shows me connected to two networks. Network 2 and Network 3, is that normal?
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Nov 10, 2014
Brand new G50-70: When using OS from the SSD or using OS from the SSD and doing things with a USB-drive, the empty internal DVD-drive making clicking sound and sometimes freezing SSD read/write operation for about 30 seconds but all the time freezing USB-storage read/write operation for about 30 seconds.
When freezing there's always clicking. But when clicking there's not always freezing except when using USB-storage.
OS is Win81-64.
An example scenario: connect USB stick, open terminal, type diskpart, dvd-drive clicks and freezes opening of diskpart for about 30 seconds, then the same may or may not happen when entering commands like clear the stick and format the stick.
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Dec 29, 2014
I've got a brand new Yoga 3 Pro with the 256GB Liteon SSD. Every 20-90 minutes, it freezes up for up to a minute at a time. If I keep the task manager opened up and check it, I can see disk usage at 100%. System process is usually up at the top, but looks like it's only writing maybe 1MB/s, so it's not like it's at capacity.
I've updated the Intel Chipset to the latest drivers. Intel's RST tool seems to think everything is ok.
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Jan 2, 2015
I bought Dell Inspiron 5000 (5748) with Windows 8.1CPU Frequency is low from 0.76 - 0.78 GHz and when I start to load more programs(video render, 3d, CPU stress test) computer slow down and load is no higher than 40%, CPU remain the same(0.76).
Tried to change profile in power control, enable hidden menu for power control of CPU, in BIOS disable function for frequency adjustment - all is useless. How to force CPU to work on all his power when is need?CPU Intel® Core™ i7 4510U (2 GHz/cache - 4 Mb)
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Dec 14, 2010
My computer freezes all the time. Everytime i turn it on it runs about 5-10 min and then it freezes. The screen is not black and I can still move the mouse but I can't press on any icons or do anything. I have tried to scan the computer for virus and run other test, but usually the computer freezes before it is done.
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Dec 28, 2014
For the last week i have noticed there is something wrong with my laptop. Every night i turn it off and in the morning it doesn't turn on at all its like the power button is broken or something. After 10 minutes of removing and putting the battery in( same with AC adapter) it finally starts without the battery only with the adapter plugged in. Until this morning of course - now it looks like its completely dead...
I have already done hard resets with 45 seconds holding the power button. Also the LED light on the charger is glowing just perfect so its not a problem with the adapter. I use my laptop for work and i have very important things there ...
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Jan 28, 2015
The computer randomly drops the wireless connection. If I restart, it gets it back but this is a slow process
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Jan 17, 2015
When I press the power button the dell logo appears. I then press spacebar and a blue bar fills up quickly. There are two options at the side:
F2 Setup
F12 Boot Options
I can press either one and it will highlight. The computer will then make some noise but nothing will happen for hours.
This is a brand new computer. It worked the first few weeks, then this happened.
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Aug 23, 2014
I've recently purchased an Inspiron 15 5000 series and have noticed that performance is unusually slow for the specs, especially since coming from an Asus G73JH that was about 4 years old.
I've noticed that in the Task Manager on Windows 8, that CPU usage never goes above 30% and although the CPU is listed as an i7-4510u @ 2.00ghz, the Speed on the Task Manager page generally sits at 0.75ghz and never goes above 0.79ghz (generally when it goes above 0.75ghz, it for a brief moment).
I've been Googling this problem for a little while now and the only person I've found with a successful solution to this problem was on a desktop and had to replace their CMOS battery. Considering I'm on a laptop, I'd imagine this would void my warranty somewhat ....
I've run the Dell Support program and all the tests pass. I've also installed all the drivers from the Dell site (including the BIOS update) and all my Windows Updates are up to date.
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Nov 27, 2014
I have an Inspiron 15R 5521 that intermittently restarts at various times. It doesn't seem to matter whether I am working in an MS Office Application or Firefox, IE, Chrome at least as far as noticing a pattern.
I have tried to run the diagnostic tests on the Dell Support site numerous times and keep getting the message "A problem has been detected, please try again" at the third step in the Diagnostic test process, 'Installing my Dell client'.
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Jan 4, 2015
My new inspiron 15 has an issue with the touchpad - the two finger scroll functionality breaks at irregular but very frequent intervals.
I'd spend 15 minutes on the computer and I'd suddenly not be able to use any multi-finger gestures on the touchpad, specifically the two-finger scroll. I've noticed that at that point, pinch zoom doesn't work either which leads me to believe it's a general issue with multi-finger gestures.
Restarting the computer always fixes it.
I can't tell if this is a hardware defect or a software issue.I've reinstalled the latest touchpad drivers from dell but it has made no difference.
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Apr 20, 2009
I know about the DC Jack problem the 5150 has and I don't think this has that it works great with the AC adapter plugged in.
I have already tryed another battery and same results. I ordered a new AC adapter and I am (albeit impatiently) waiting for the arrival. So in the meanwhile I thought I'd ask here if anyone has any ideas (And if the AC adapter doesn't work)????
I have already done a search and the only relevant item I found was something about the LVC14A chip issue and was wondering if it could be that?
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Aug 11, 2014
When I left click on my Dell Inspiron 5748 it will intermittently act as though I right clicked (and bring up the menu)...
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Jan 5, 2015
I have had my Inspiron 7347 for a few days. When operating on the battery, the touchpad exhibits some quirks that make this P:C extremely hard to use as a portable laptop.
The mouse on the touchpad hangs up intermittently, sometimes for several seconds. This erratic behavior makes using the mouse terribly difficult.
When scrolling using the mouse on a vertical scroll bar, the right click menu for the desktop keeps popping up. I must move the mouse away from the scroll bar, left click to get rid of the right click menu, and return the mouse to the scroll bar. Sometimes this behavior is constant when scrolling through a long page, making it impossible to use the mouse to scroll.
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Jan 3, 2015
Every time I go on my laptop (Inspiron 15 5000 series), the touchscreen works for a while, and then it won't. The only way to use my touchscreen again is to shut down and the restart my laptop...
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Dec 1, 2014
I have an Inspirion 3137 with a clean install of Windows 8. My touch screen does not work at all. So far I have:
- installed all available driver updates from Dell
- installed all available Windows updates
- updated to windows 8.1
- installed all original software from Dell backup image
I tried following troubleshooting to calibrate the touchscreen and the calibration options are not available in the control panel.
I have found that the touchscreen is not listed in the device manager under human interface devices. I found an updated chipset that claims to fix this issue but it is apparently not compatible with this computer.
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Jul 9, 2014
After the latest Windows update my machine restarted to no USB mouse activity. I checked Device Manager and could see that the USB root hub was not functioning so I then proceeded to reuse Windows update and it told me there was an update available for Intel USB hub so I ran this and after another restart and some fiddling (it tried to make me install a USB keyboard driver which I had to uncheck as it kept failing and preventing the mouse driver installing) I got my mouse working again.
However I now have no touchscreen functionality) this is shown as non fuctioning in the device drivers, it also says the transciever for the mouse isn't recognised but as the mouse works I don't really care about this).
In answer to the suspected responses, yes I do have a touchscreen (or rather did have!), yes I do have the latest BIOS, I've run the Dell update and touchsceen doesn't appear as an option for device drivers, no this is 99.999% not a hardware issue unless its unbelievably coincidental with Windows Update and no it did not give me an option to rollback my drivers for any of the devices that stopped working.
How do I get my touchscreen functioning again?
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Jan 24, 2015
I have a DELL Inspiron 15z 5523 which intermittently make a repeated series of 5 loud beeps. The support site seems to suggest a problem with the CMOS/Bios coin cell battery. So I presume I need to replace this. Does this sound right?
I have the user manual that shows how to replace this battery (after taking everything apart!) which looks do-able. But I can't find out what kind of coin cell battery I need to buy for replacement.
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Aug 27, 2013
I recently purchased a stock-standard Inspiron 3521 Touch running windows 8.
The touchscreen worked for the first few days but has subsequently stopped working which I suspect is due to windows/other software updates.
The system is not showing/recognising any Tablet and Pen hardware/drivers.
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Jun 23, 2014
Brand new laptop 3 days old - model 7737. Came with Win8 and touchscreen was working fine
Have updated to 8.1 and installed other software like office, etc and touchscreen is now not recognised. System says "no pen or touch device"
Device manager also shows an unknown USB device (device descriptor request failed)
Device manager also keeps refreshing (like every few seconds) - sometimes the USB device disappears completely then comes back again as unknown.
I'm sure this must be a driver issue but have tried all those I can find.
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