Dell Inspiron 17 7737 :: Touchscreen Not Recognized After Updated To Windows 8.1
Jun 23, 2014
Brand new laptop 3 days old - model 7737. Came with Win8 and touchscreen was working fine
Have updated to 8.1 and installed other software like office, etc and touchscreen is now not recognised. System says "no pen or touch device"
Device manager also shows an unknown USB device (device descriptor request failed)
Device manager also keeps refreshing (like every few seconds) - sometimes the USB device disappears completely then comes back again as unknown.
I'm sure this must be a driver issue but have tried all those I can find.
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Jul 9, 2014
After the latest Windows update my machine restarted to no USB mouse activity. I checked Device Manager and could see that the USB root hub was not functioning so I then proceeded to reuse Windows update and it told me there was an update available for Intel USB hub so I ran this and after another restart and some fiddling (it tried to make me install a USB keyboard driver which I had to uncheck as it kept failing and preventing the mouse driver installing) I got my mouse working again.
However I now have no touchscreen functionality) this is shown as non fuctioning in the device drivers, it also says the transciever for the mouse isn't recognised but as the mouse works I don't really care about this).
In answer to the suspected responses, yes I do have a touchscreen (or rather did have!), yes I do have the latest BIOS, I've run the Dell update and touchsceen doesn't appear as an option for device drivers, no this is 99.999% not a hardware issue unless its unbelievably coincidental with Windows Update and no it did not give me an option to rollback my drivers for any of the devices that stopped working.
How do I get my touchscreen functioning again?
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Nov 6, 2014
I have a new Inspiron 7737 and installed Windows 7 Enterprise Edition on it. The laptop is wire-connected to a modem. The problem is that the Ethernet card driver is needed. The only driver I found (.exe file) on the Dell site was for Windows 8/8.1. I tried to install (i.e. run) it anyways, but that didn't work (it complained about the absence of the controller and did not show up in the list of the available drivers...).
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Mar 17, 2013
I've recently bought an Inspiron 15Z 5523 (Win 8) and started experiencing ghost clicks on the touch screen (primarily on the left side of the screen). Once it starts happening, it pretty much makes it impossible to use the laptop since it starts to click/zoom/scroll randomly continuously. Leaving it alone wont fix it. I have to turn off the laptop via the power button and the problem fixes itself sometimes after turning it back on, but at other times, have to leave it off for longer. I have also tried wiping the screen clean, but doesn't work either.
How can I disable the touch screen temporarily?
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Mar 26, 2013
I just bought this Dell Inspiron 15 3521 Model I15RV-1428BLK it says it's a touch screen laptop on the specifications but the touch screen doesn't seem to work at all not even once since I started running the laptop for the first time. The one I tested at the store worked fine.
Looked up for drivers with my service tag, but couldn't find nothing that fixed the problem.
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Nov 22, 2014
I have installed Windows 7 Ultimate SP1 on my laptop after upgrading fom A08 to A09. At first my batter did not charge at all , so i got it replaced with a 9 Cell one. But it would only vharge till 69%.
I tried all the way on internet uninstalling drivers, removing battery, draining it out etc. Still no chnage. Lately it is now charging only till 33% .
Now i Plan to go back to Vista Home premuim just to see if the battery charges fine. My question is do i also downgrade the BIOS or should i check first if it works fine in A09 and then install A08.
And is it safe to install A08 over A09 BIOS ?
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Dec 5, 2014
I am trying to boot from a bootable CD and I cannot understand the F12 menus. How do I get the machine to boot from a CD/DVD?
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Jan 8, 2015
My Dell 7737 won't install Factory Recovery. It requires a 931gb (1TB) HDD. I've updated to the latest BIOS A09.
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Jan 11, 2014
Keyboard backlight - how do you turn it off
Windows 8 - touch Inspiron 7737
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Feb 21, 2014
I've had my Inspiron 17 for 4 months and noticed today that the touchscreen isn't working.
How long ago the problem started as I generally use the old desktop/touchpad combination.
When checking PC settings it now says 'no pen or touch input is available for this display.'
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Feb 2, 2015
My Dell Inspiron 7737, was reformatted and the hard drive was erased. I am doing a factory restore, but it is stuck at 52% on getting hard drive ready?
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Jan 25, 2015
On my old XPS, when the screen turned off, the keyboard backlight would turn off with it automatically. My new Inspiron 17 does not do this, and I can't find anything that seems to control the behavior. Is there a way to do this?
Alternately, is there a software solution to control the keyboard backlight?
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Jan 11, 2015
where my laptop would shutdown randomly and give me a real time clock error. I googled around and found that replacing the cmos battery would fix the problem. I tried it out but still i am getting this problem.
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Jan 3, 2015
Every time I go on my laptop (Inspiron 15 5000 series), the touchscreen works for a while, and then it won't. The only way to use my touchscreen again is to shut down and the restart my laptop...
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Dec 1, 2014
I have an Inspirion 3137 with a clean install of Windows 8. My touch screen does not work at all. So far I have:
- installed all available driver updates from Dell
- installed all available Windows updates
- updated to windows 8.1
- installed all original software from Dell backup image
I tried following troubleshooting to calibrate the touchscreen and the calibration options are not available in the control panel.
I have found that the touchscreen is not listed in the device manager under human interface devices. I found an updated chipset that claims to fix this issue but it is apparently not compatible with this computer.
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Apr 7, 2013
My 15Z touchscreen works intermittently. It will be working just fine, then it starts to take a second to respond. Then it stops responding at all. Then it starts working again. I cannot identify any pattern to it.
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Aug 27, 2013
I recently purchased a stock-standard Inspiron 3521 Touch running windows 8.
The touchscreen worked for the first few days but has subsequently stopped working which I suspect is due to windows/other software updates.
The system is not showing/recognising any Tablet and Pen hardware/drivers.
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Nov 11, 2014
I bought an Inspiron 14R about four months ago. The touchscreen worked fine until maybe a month ago. It was after the computer had some sort of update that the touchscreen stopped working. Any clue if there is a driver or something that I can download to fix this problem?
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Oct 25, 2007
I updated the graphics card for my Inspiron 9300.. Lots of money, and lots of time wasted, and now I'm having huge issues with my laptop. First off, I ended up buying two Dell AC adapters (both rev02) and with both I get an incompatibility error when I start my laptop.. Now, I get around this by unplugging the AC and pluging it back when I'm inside windows... good enough
Well, now I have another problem. In windows, if I were to even drag a window and pan it around, I would lose my display .. I would get these diagonal patterns covering my screen. and then after a few seconds the screen turns pitch black.. I've tried different things and everytime I seem to get the same result.
The drivers that I'm using for the 7800 is the ones recommended here for the initial installation of the card.. I've also tried others but to no avail.
I've flashed my bios more than twice but the same result.
I've even bought a new 9 cell battery even though I already had one to begin with(but it was functionally weird)
7800 card: [url]
My spec:
inspiron 9300
pentium 2.13(something like that)
2gigs of ram
initial graphics card was geforce 6800
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Mar 17, 2013
I updated the graphics on my Inspiron 15Z and when I restarted system I could not get into internet. So as i usually do when these issues occur is uninstall previous additions. Well, now when I turm system on it just blinks.
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Sep 27, 2014
I just received my Inspiron 15 5547 computer 2 days ago and one thing I noticed is that intermittently the touchscreen freezes for 3-10 seconds at a time, when this happens the computer is not frozen, I can still move the cursor with the touch pad or with a Bluetooth mouse.
I have contacted tech support and they advised to give it a few days to see if it continues to happen and confirm that the computer in fact does not freeze. I am wondering if this is normal for this model? Or if this is an actual hardware issue with my computer.
I also am wondering about getting a stylus to use on the screen for drawing. If I get one like the Adonit Jot or one like used for a Samsung Galaxy Note III would that work? Would it cause any damage to the screen?
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Feb 4, 2014
Inspiron 11 touch screen stops working intermittently. Need to restart it. It was upgraded to 8.1.
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Dec 6, 2009
Dell just updated the bios to version A10.
Fixes and Enhancements:
1. Update thermal table for NVidia graphic.
I'm amazed they decided to update the bios after such a long time. Hopefully this will fix our toasty graphics cards.
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Nov 19, 2014
Because I had a minor problem with my laptop (since a couple of weeks it was always starting up in manufacturing mode) I decided to update my BIOS.So I downloaded the BIOS-update A19 (currently I was running A11) and followed the instructions to install it (power plugged in, shut down all applications, removed all peripherals).
Everything seemed to go fine: the computer restarted, came in BIOS and did all update tasks, but then at the point that normally Windows should start. I got stuck on a black screen and my fan blew at maximum speed.I left it running for about 5 minutes in the hope it would come back but it didn't. So I decided to try to shut down the system. This was not possible by holding down the power button. The only way was removing the power cord and battery.But after this incident my laptop is completely death. Does this mean the motherboard is completely wasted?Because I’m out of warranty it is not even possible to open a support request for it on the Dell support site.
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Jan 3, 2015
I got Dell Inspiron 17 7000 Series touchscreen laptop, and When I use Google Chrome browser, everything's okay from the start but sometimes it just stops responding to my mouse clicks and responds only to taps on touchscreen. Sometimes cursor dissapears when I try to move it from touchpad in Chrome. It appears when its positioned in lower Windows menu but dissapears as moved onto browser screen. Sometimes it doesn't disappear and I can move it, just can't click anything. Maybe there would be a point to reinstall Chrome?
It never happens for my DJing programs or other stuff. Oh and one more. For example, in some games and DJing program where I need to move equalizers and so, when using touchscreen I can't swipe, pull things, the whole window swipes away. Is it because of Windows 8 possibility to swipe in apps from left corner or just a glitch?
An exact example is Candy Crush (oh,dont be too harsh on me for playing such silly stuff) :D but I can't swipe candies with touchscreen, I can just tap on one and then tap on next one to make them change places. Though it wasn't like that 2 days ago,I was able to swipe those dumb candies. Have I pushed some button or something? I got Classic Shell program that converts all the menus pretty much to Windows 7 look, maybe the problem is connected with that..?
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Dec 9, 2014
I got an inspiron 11 on Friday. I started noticing that sometimes the touchscreen wouldn't work correctly. Sometimes It takes a few taps to register a touch, other times it just quits working for a few seconds. This makes it hard to do anything, and makes it completely impossible to play any touchscreen games.
After a couple days, I finally figured out that It was on battery power that I had the problems. When plugged in the touchscreen works perfectly.
I have downloaded all the dell upgrades, and windows upgrades. I've also tried to turn off all the battery saving options I could find. Under power options advanced screen I changed every option to the same for plugged in and on battery. I turned off the option for dells power saving features. In device manager I took away windows ability to put usb hub asleep. There Is probably more I'm forgetting. Basically everywhere I seen a difference between battery and plugged in, i changed.
It passes all the hardware checks, both through dell software, and on the bootup hardware check.
I use this in tablet mode 90% of the time. And returning it to laptop mode to use touchpad/keyboard just isn't acceptable
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Dec 1, 2014
I have a Dell 7520 laptop with 1366x768 res without touchscreen... I want to change my display panel to one with 1920x1080 res with touchscreen...
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Jan 29, 2013
A couple hours ago I updated my BIOS from A13 to A14. The firmware update took successfully and everything was fine, I THOUGHT.
Now, every single time (not exaggerating) that I restart my computer the Dell Circular logo pops up for maybe half a sec, and screen goes blank. Lights on laptop do it's thing, I hear the dvd-rom set itself like usual but like I said, no loading ring under the Dell logo appears, the screen just goes blank. All I have to do each time is simply push the power button till computer turns off, and turn it on again. The second time around it works completely normal and loads into Windows.
This happens every time I do a restart from windows, a restart from BIOS settings, or if I turn the computer on after it's been off for a couple minutes. The Dell circular logo appears for maybe half a sec, than screen goes blank, I wait forever and it does nothing but all I have to do each time is push the power button, let pc turn off, and push power button again and it works until the next system restart and it does it all over again.
Won't be too much of a problem but it's aggravating that every time I restart the computer I just know i'm going to have to wait for the blank screen and push the power button to turn it off and back on.
All drivers were fully updated before I performed the BIOS firmware update from A13 to A14. Update took successfully.
I unplugged laptop, and took out battery for a little while to clear my RAM, but that did not fix the problem.
I always loaded BIOS setting defaults, still have the problem.
I have no CD/DVD in the ROM, nor do I have any USB devices, memory cards, or blue tooth device hooked to the computer.
Inspiron 5720 (all drivers updated)
BIOS Version A14
WIN 8 64-bit (fully updated)
CPU is i5 3210m
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Mar 15, 2014
When I move my finger across the touchscreen on my brand new T440s Windows 8 machine, a skinny dark line about one inch long follows my finger--whereever I move it.
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Nov 9, 2014
Yesterday i bought a Dell Inspiron 13 7347 and I dont know whats wrong with the touch screen on my Dell Inspiron 13 7347. The screen keeps flashing white bubbles, white streaks and the icons are all moving around, shrinking/expanding; and jumping from one screen to another?
I disabled the touchscreen driver and now its working fine without the touch screen; by the time i enable the driver
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