Dell Inspiron 15Z 5523 :: Windows 8 - Ghost Clicks On Touchscreen
Mar 17, 2013
I've recently bought an Inspiron 15Z 5523 (Win 8) and started experiencing ghost clicks on the touch screen (primarily on the left side of the screen). Once it starts happening, it pretty much makes it impossible to use the laptop since it starts to click/zoom/scroll randomly continuously. Leaving it alone wont fix it. I have to turn off the laptop via the power button and the problem fixes itself sometimes after turning it back on, but at other times, have to leave it off for longer. I have also tried wiping the screen clean, but doesn't work either.
How can I disable the touch screen temporarily?
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Feb 9, 2014
Windows 8 64 bitProduct Number: E9G80UAI recently bought this about 4 months ago and it did fine for a little while. But recently it would do this annoying glitch. The screen would act as if I am pressing the screen somewhere in the middle of it and selecting anything within it's range. This may not seem so bad by the sounds of it, but if you're playing a video or are on a website with links in that area it will either click on a link or stop/play videos. It's very annoying!
Troubleshooting: At first I thought it might be my touchpad, so I made sure I didn't touch it during these times. But it would still do it even if I'm not touching the laptop. So if I were to only use my wireless mouse to go through webpages or whatever, it would still do the phantom clicking.I then thought maybe it's my wireless mouse, so I disconnected the USB receiver from the laptop and it still does it.I then tried getting tech support online with HP and they accessed my computer and tried a few things like removing the touchpad driver and whatnot with no results. He eventually told me I would have to send it to them to have it repaired (still in warranty). However, I don't have the time to send my laptop to them for repairs.
My final thought was to disable the touch screen. Which I did by going to device managers and disabling one of the HID options. I had several, so I had to try each one since none were labeled as touch screen, but only as HID compliant device. This has worked so far and it hasn't clicked anywhere yet.
I thought about updating the driver, but I can't find it on the HP site and when I try to update driver through device manager it says that it has the best driver available, which most of the time is BS. I guess I just need to know where I can find the true driver for the touch screen.
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Jan 26, 2013
I just bought this laptop about a month, it has windows 8 preinstalled. After using it for a month, I'm not a big fan of windows 8, I like windows 7 better, but I like my new laptop.
How to install windows 7 on Inpiron 15z 5523?
Also, where can I get drivers for windows 7 for this laptop?
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Dec 15, 2014
I am trying to reinstall Windows 8 on my Inspiron 15Z 5523. I recently got the restore media from Dell with a Windows 8 install disk, but the disk does not have drivers present to access the hard drive/SSD array. Every time I try to install it, it says there is a driver missing.
I originally had tried to restore the system, and I reformatted the hard drive with Dell's utility, but then I ran into a problem because the Dell utility to create recovery media only produced one disk (it did not give me the system image, so I had nothing to restore).
I cannot get Windows 8 reinstalled (nor any other version of Windows) on it. What do I need to do to load the HDD/SDD RAID Drivers on the computer to install Windows?
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Jan 5, 2015
I bought this 15z 5523 in 2012 with i3 and Windows 8 mainly because of WiDi but since then haven't been able to install it. Not sure what am I supposed to do as each time I get a message stating my wireless adapter is not supported.
When I did a check, learnt I have Dell wireless 1703 802.11 network adapter is not supported for Intel WiDi. I am not sure how can I enable my laptop for WiDi. .
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Jun 23, 2014
Brand new laptop 3 days old - model 7737. Came with Win8 and touchscreen was working fine
Have updated to 8.1 and installed other software like office, etc and touchscreen is now not recognised. System says "no pen or touch device"
Device manager also shows an unknown USB device (device descriptor request failed)
Device manager also keeps refreshing (like every few seconds) - sometimes the USB device disappears completely then comes back again as unknown.
I'm sure this must be a driver issue but have tried all those I can find.
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Mar 26, 2013
I just bought this Dell Inspiron 15 3521 Model I15RV-1428BLK it says it's a touch screen laptop on the specifications but the touch screen doesn't seem to work at all not even once since I started running the laptop for the first time. The one I tested at the store worked fine.
Looked up for drivers with my service tag, but couldn't find nothing that fixed the problem.
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Apr 10, 2013
I just got my new Dell Inspiron 5523 laptop last week and have noticed that it will frequently just shut down on me. It isn't plugged in, doesn't feel hot and I don't even have anything up but IE. What is going on? A brand new laptop shouldn't be acting this way...
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Mar 31, 2013
I had just closed it the other night after charging it. Then there was nothing - no boot, no LED with charger, no fan. I checked and the charger is definitely functioning, so I worry that this is a problem with the motherboard.
Since it's an ultrabook, I haven't been able to remove flea power since the battery is embedded into the laptop.I wonder if it would be possible for a technician to come have a look at it ASAP?
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Feb 9, 2013
I would boot from USB but the USB device doesn't appear in the list of bootable device.... I also upgrade my bios to the latest version: A02 but it doesn't solve the problem.... What could I do?
Also I was thinking to upgrade using a bios of similar model like the XPS 15z, could give problem use a different model bios?
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Apr 30, 2013
I have a brand new Inspiron 5523 Laptop which came with Windows 8 on it. After using it for a couple of weeks I absolutely hate this new OS and want to downgrade to Windows 7 Pro so it matches the OS on my desktop.I have run the Windows 7 Upgrade Advisor to check compatibility and the following state "We do not have compatibility information about this device"
Intel Centrino Wireless N 2230
Microsoft XPS Document Writer
Qualcomm Atheros AR8161 PCI-E Gigabit Ethernet Controller (INDIS 6.30)
Synaptics SMbus Driver
Question 1 - Is it going to be possible to get a Windows 7 Pro Compatible Driver for the above items?
Question 2 - Where can I find a step by step instruction guide to downgrading to Windows 7 Pro?
Question 3 - In addition to the SATA Hard Drive it also has a 32GB Solid State Drive which I understand is used for caching. Will the SSD also be compatible with Windows 7 and provide the same function automatically?
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Nov 18, 2014
Today suddenly when I press the power button laptop wont turn on at all. It is also plugged in.
I hear people saying when this happens they say remove the battery and hold the power button for 15 seconds but the battery is built in and not removable
Any way my laptop is just 5 months years old and what might causes this problem now?
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Dec 11, 2014
I'm facing the similar issue on my laptop Insipiron15Z 5523.
Before the issue got popped up, i was ran into waves in the screen and it was persisted for more than a minute so i thought of something went wrong and made forced Shut down by long pressing the power button.
Enclosed the image for quick diagnostics.
Then again i was attempted to switch on my lap,following odd things happened.
1.After switching on, LED lights of Power button,favorites,Music were flashed - usual - nothing got worked.
2.Not got any response, after sometime i heard long beep sound at equal intervals without gap.
3.Beep sound never shuts down and i press the power button in single stroke,machine got switched(not long press)
4.Next time i was attempt to run for diagnostics mode like pressing the F2 & F3 button,no use.
My Laptop is non responsive and am not getting any indications on my screen.
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Apr 20, 2013
Inspiron Ultrabook 15z 5523...A few of my keyboard keys, including the spacebar, stopped working for 48 hours (estimate). I tried everything I could think of and everything support told me to do. restarted. nope. support program that checks keyboard: nothing. Suddenly keys work again, but in the process Dell sent out a guy to replace the keyboard. He replaced it. The new keyboard just did the same thing. Must be a hardware, motherboard issue or something. I need this <ADMIN NOTE: Substitute character removed as per TOU> computer for design/developing/school/projects.
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Feb 4, 2009
I have my laptop in my room, and I usually leave it on when I go to bed, but I can always hear it clicking up a storm when it's not even processing anything. When it's Idling, it just keeps clicking
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Feb 11, 2013
so sometimes my laptop will just randomly beep twice then something clicks... It just does it randomly, sometimes when I turn my laptop off and just randomly when it's running. The beeps are short.
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Mar 2, 2013
I own a Dell Inspiron N5010. I am having a problem with the mouse, both the touchpad, and when I plug an external mouse in (although the problem seems to occur with somewhat less frequency when I am using the external mouse). The computer is having trouble recognizing mouse clicks. Sometimes it recognizes them properly, sometimes it responds to left clicks as if they were right clicks, and sometimes it does not respond to them at all. The problem seems to be worse when I am using a web browser, but it occurs consistently.
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Jan 24, 2015
I have a DELL Inspiron 15z 5523 which intermittently make a repeated series of 5 loud beeps. The support site seems to suggest a problem with the CMOS/Bios coin cell battery. So I presume I need to replace this. Does this sound right?
I have the user manual that shows how to replace this battery (after taking everything apart!) which looks do-able. But I can't find out what kind of coin cell battery I need to buy for replacement.
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Aug 11, 2014
When I left click on my Dell Inspiron 5748 it will intermittently act as though I right clicked (and bring up the menu)...
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Dec 17, 2014
I just opened my new Inspiron 15 (5545, Mid-2014), and the touchpad occasionally double clicks. When I press the lower left corner, I sometimes get a single click (which is what I'm expecting), but I also sometimes get a double click. If I simply tap the touchpad once, I can get a single click, but I should be able to use the left-click button.
I've checked the Dell Touchpad settings, and I verified that the left button is set to "Click" and not "Double click". I ran the Dell Touchpad test in My Dell, but all it was checking for was whether or not the buttons and touch surface were responsive. It didn't seem to indicate whether the press was a double click or a single click.
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Jan 29, 2015
I have an Inspiron 17R that is 4 months out of warranty. 99% of the time when you hit the power button the power light comes on, the disk light comes on and you can hear it spin. Then all you get is a beep that is almost a "click" every 2 seconds. You have to hold the power button to actually power off again.
SOMETIMES you can hold the "D" down with power up and get the screen to go through the rainbow routine. But on totally rare occasions it will boot and come up in Windows and you can login, etc and work normally. I cannot pinpoint the sound because it actually sounds like it's coming from the speaker.
I get no Dell logo or POST diagnostics, so I can't go into setup or advanced diagnostics either.
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Mar 9, 2013
When I depress the left button on the touchpad it "single clicks". When I release pressure from that button there is another "single click". I have looked at the Mouse settings and I do not see an option for this.
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Jan 3, 2015
Every time I go on my laptop (Inspiron 15 5000 series), the touchscreen works for a while, and then it won't. The only way to use my touchscreen again is to shut down and the restart my laptop...
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Dec 1, 2014
I have an Inspirion 3137 with a clean install of Windows 8. My touch screen does not work at all. So far I have:
- installed all available driver updates from Dell
- installed all available Windows updates
- updated to windows 8.1
- installed all original software from Dell backup image
I tried following troubleshooting to calibrate the touchscreen and the calibration options are not available in the control panel.
I have found that the touchscreen is not listed in the device manager under human interface devices. I found an updated chipset that claims to fix this issue but it is apparently not compatible with this computer.
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Apr 7, 2013
My 15Z touchscreen works intermittently. It will be working just fine, then it starts to take a second to respond. Then it stops responding at all. Then it starts working again. I cannot identify any pattern to it.
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Jul 9, 2014
After the latest Windows update my machine restarted to no USB mouse activity. I checked Device Manager and could see that the USB root hub was not functioning so I then proceeded to reuse Windows update and it told me there was an update available for Intel USB hub so I ran this and after another restart and some fiddling (it tried to make me install a USB keyboard driver which I had to uncheck as it kept failing and preventing the mouse driver installing) I got my mouse working again.
However I now have no touchscreen functionality) this is shown as non fuctioning in the device drivers, it also says the transciever for the mouse isn't recognised but as the mouse works I don't really care about this).
In answer to the suspected responses, yes I do have a touchscreen (or rather did have!), yes I do have the latest BIOS, I've run the Dell update and touchsceen doesn't appear as an option for device drivers, no this is 99.999% not a hardware issue unless its unbelievably coincidental with Windows Update and no it did not give me an option to rollback my drivers for any of the devices that stopped working.
How do I get my touchscreen functioning again?
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Aug 27, 2013
I recently purchased a stock-standard Inspiron 3521 Touch running windows 8.
The touchscreen worked for the first few days but has subsequently stopped working which I suspect is due to windows/other software updates.
The system is not showing/recognising any Tablet and Pen hardware/drivers.
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Nov 11, 2014
I bought an Inspiron 14R about four months ago. The touchscreen worked fine until maybe a month ago. It was after the computer had some sort of update that the touchscreen stopped working. Any clue if there is a driver or something that I can download to fix this problem?
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Sep 27, 2014
I just received my Inspiron 15 5547 computer 2 days ago and one thing I noticed is that intermittently the touchscreen freezes for 3-10 seconds at a time, when this happens the computer is not frozen, I can still move the cursor with the touch pad or with a Bluetooth mouse.
I have contacted tech support and they advised to give it a few days to see if it continues to happen and confirm that the computer in fact does not freeze. I am wondering if this is normal for this model? Or if this is an actual hardware issue with my computer.
I also am wondering about getting a stylus to use on the screen for drawing. If I get one like the Adonit Jot or one like used for a Samsung Galaxy Note III would that work? Would it cause any damage to the screen?
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Feb 4, 2014
Inspiron 11 touch screen stops working intermittently. Need to restart it. It was upgraded to 8.1.
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