Dell Inspiron 15 :: Touchscreen Works For A While And Then It Won't
Jan 3, 2015
Every time I go on my laptop (Inspiron 15 5000 series), the touchscreen works for a while, and then it won't. The only way to use my touchscreen again is to shut down and the restart my laptop...
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Apr 7, 2013
My 15Z touchscreen works intermittently. It will be working just fine, then it starts to take a second to respond. Then it stops responding at all. Then it starts working again. I cannot identify any pattern to it.
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Dec 1, 2014
I have an Inspirion 3137 with a clean install of Windows 8. My touch screen does not work at all. So far I have:
- installed all available driver updates from Dell
- installed all available Windows updates
- updated to windows 8.1
- installed all original software from Dell backup image
I tried following troubleshooting to calibrate the touchscreen and the calibration options are not available in the control panel.
I have found that the touchscreen is not listed in the device manager under human interface devices. I found an updated chipset that claims to fix this issue but it is apparently not compatible with this computer.
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Jul 9, 2014
After the latest Windows update my machine restarted to no USB mouse activity. I checked Device Manager and could see that the USB root hub was not functioning so I then proceeded to reuse Windows update and it told me there was an update available for Intel USB hub so I ran this and after another restart and some fiddling (it tried to make me install a USB keyboard driver which I had to uncheck as it kept failing and preventing the mouse driver installing) I got my mouse working again.
However I now have no touchscreen functionality) this is shown as non fuctioning in the device drivers, it also says the transciever for the mouse isn't recognised but as the mouse works I don't really care about this).
In answer to the suspected responses, yes I do have a touchscreen (or rather did have!), yes I do have the latest BIOS, I've run the Dell update and touchsceen doesn't appear as an option for device drivers, no this is 99.999% not a hardware issue unless its unbelievably coincidental with Windows Update and no it did not give me an option to rollback my drivers for any of the devices that stopped working.
How do I get my touchscreen functioning again?
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Aug 27, 2013
I recently purchased a stock-standard Inspiron 3521 Touch running windows 8.
The touchscreen worked for the first few days but has subsequently stopped working which I suspect is due to windows/other software updates.
The system is not showing/recognising any Tablet and Pen hardware/drivers.
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Jun 23, 2014
Brand new laptop 3 days old - model 7737. Came with Win8 and touchscreen was working fine
Have updated to 8.1 and installed other software like office, etc and touchscreen is now not recognised. System says "no pen or touch device"
Device manager also shows an unknown USB device (device descriptor request failed)
Device manager also keeps refreshing (like every few seconds) - sometimes the USB device disappears completely then comes back again as unknown.
I'm sure this must be a driver issue but have tried all those I can find.
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Nov 11, 2014
I bought an Inspiron 14R about four months ago. The touchscreen worked fine until maybe a month ago. It was after the computer had some sort of update that the touchscreen stopped working. Any clue if there is a driver or something that I can download to fix this problem?
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Mar 17, 2013
I've recently bought an Inspiron 15Z 5523 (Win 8) and started experiencing ghost clicks on the touch screen (primarily on the left side of the screen). Once it starts happening, it pretty much makes it impossible to use the laptop since it starts to click/zoom/scroll randomly continuously. Leaving it alone wont fix it. I have to turn off the laptop via the power button and the problem fixes itself sometimes after turning it back on, but at other times, have to leave it off for longer. I have also tried wiping the screen clean, but doesn't work either.
How can I disable the touch screen temporarily?
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Sep 27, 2014
I just received my Inspiron 15 5547 computer 2 days ago and one thing I noticed is that intermittently the touchscreen freezes for 3-10 seconds at a time, when this happens the computer is not frozen, I can still move the cursor with the touch pad or with a Bluetooth mouse.
I have contacted tech support and they advised to give it a few days to see if it continues to happen and confirm that the computer in fact does not freeze. I am wondering if this is normal for this model? Or if this is an actual hardware issue with my computer.
I also am wondering about getting a stylus to use on the screen for drawing. If I get one like the Adonit Jot or one like used for a Samsung Galaxy Note III would that work? Would it cause any damage to the screen?
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Feb 4, 2014
Inspiron 11 touch screen stops working intermittently. Need to restart it. It was upgraded to 8.1.
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Jan 3, 2015
I got Dell Inspiron 17 7000 Series touchscreen laptop, and When I use Google Chrome browser, everything's okay from the start but sometimes it just stops responding to my mouse clicks and responds only to taps on touchscreen. Sometimes cursor dissapears when I try to move it from touchpad in Chrome. It appears when its positioned in lower Windows menu but dissapears as moved onto browser screen. Sometimes it doesn't disappear and I can move it, just can't click anything. Maybe there would be a point to reinstall Chrome?
It never happens for my DJing programs or other stuff. Oh and one more. For example, in some games and DJing program where I need to move equalizers and so, when using touchscreen I can't swipe, pull things, the whole window swipes away. Is it because of Windows 8 possibility to swipe in apps from left corner or just a glitch?
An exact example is Candy Crush (oh,dont be too harsh on me for playing such silly stuff) :D but I can't swipe candies with touchscreen, I can just tap on one and then tap on next one to make them change places. Though it wasn't like that 2 days ago,I was able to swipe those dumb candies. Have I pushed some button or something? I got Classic Shell program that converts all the menus pretty much to Windows 7 look, maybe the problem is connected with that..?
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Dec 9, 2014
I got an inspiron 11 on Friday. I started noticing that sometimes the touchscreen wouldn't work correctly. Sometimes It takes a few taps to register a touch, other times it just quits working for a few seconds. This makes it hard to do anything, and makes it completely impossible to play any touchscreen games.
After a couple days, I finally figured out that It was on battery power that I had the problems. When plugged in the touchscreen works perfectly.
I have downloaded all the dell upgrades, and windows upgrades. I've also tried to turn off all the battery saving options I could find. Under power options advanced screen I changed every option to the same for plugged in and on battery. I turned off the option for dells power saving features. In device manager I took away windows ability to put usb hub asleep. There Is probably more I'm forgetting. Basically everywhere I seen a difference between battery and plugged in, i changed.
It passes all the hardware checks, both through dell software, and on the bootup hardware check.
I use this in tablet mode 90% of the time. And returning it to laptop mode to use touchpad/keyboard just isn't acceptable
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Dec 1, 2014
I have a Dell 7520 laptop with 1366x768 res without touchscreen... I want to change my display panel to one with 1920x1080 res with touchscreen...
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Mar 26, 2013
I just bought this Dell Inspiron 15 3521 Model I15RV-1428BLK it says it's a touch screen laptop on the specifications but the touch screen doesn't seem to work at all not even once since I started running the laptop for the first time. The one I tested at the store worked fine.
Looked up for drivers with my service tag, but couldn't find nothing that fixed the problem.
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Nov 9, 2014
Yesterday i bought a Dell Inspiron 13 7347 and I dont know whats wrong with the touch screen on my Dell Inspiron 13 7347. The screen keeps flashing white bubbles, white streaks and the icons are all moving around, shrinking/expanding; and jumping from one screen to another?
I disabled the touchscreen driver and now its working fine without the touch screen; by the time i enable the driver
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Nov 2, 2009
i have an inspiron 1420, and want to bring it around school, i usually use it as a desktop at home using an external monitor(FN + F8), for some reason my laptop only works when plugged with a monitor, the laptop monitor is blank but you can see light at least, but no images whatsoever. I got it to work after reformatting the second time but not the 3rd 4th or 5th time.
I've noticed something strange though when formatting with xp, the letters were both gray and red, and when it gets to the page with the estimation(usually about 30 minutes) the picture quality was crap like 4bit.
I've noticed that when i successfully got the laptop monitor working the picture quality ran at a full 32bit
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Dec 1, 2014
My laptop just shut down on me out of nowhere. The battery wasn't low, in fact it had just finished charging. It wouldn't turn back on until I plugged it back in and tried. The battery is at 86%, not charging. The battery indicator light flashes red 4 times, then white then off.
It can now only run when it is plugged in. I can start my laptop and it runs fine while plugged in but as soon as it is unplugged, it shuts off.
I assume this is a hardware issue and what caused it. Nonetheless, I used the diagnostic tools provided and found no issue and tried a system restore to no avail.
My laptop is a few weeks out of warranty (classic)...
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Mar 16, 2013
I want to know how much it would cost to have my sound port / speaker port replaced on my Dell Inspiron 1750 Laptop. If you plug in speakers or a headset you have to wiggle the cord to hear anything but it keeps going out. So I'd need to send it in and have it fixed. I no longer have a warranty.
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Apr 27, 2013
My laptop was working correctly and then I booted up one day, the bios worked fine but then the screen went black. I connected an external monitor to the lap-top and the laptop display works fine. As soon as I remove the external monitor, again, I get a black screen on my lap-top.
I have run the full system option of the Dell diagnostics and have 2 errors, battery and dvd flash rom. I have ordered a new battery. I have also noticed that my lap-top does appear to get quite hot.
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Feb 3, 2013
i have a inspiron 1420 the screen only works when i twist the left upper corner of it.
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Jan 4, 2013
The screen does work in "safe mode", so the screen is functioning. It might be something with the graphics settings (I use a separate screen on this computer often). Step-by-step procedure to run in safe mode to check out the problem?
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Dec 20, 2014
My dell inspiron 3537 has been showing this problem. When i press the power button on, the display remains black though the fan and dvd writer works . this is followed by 7 beeps . The First beep is loud and remaining 6 are short beeps. Beeping repeats untill i press the power button. My laptop is only around 6 months old.
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Dec 14, 2012
Is it possible to adjust the sensitivity of the XT3 touch screen? I'm running Windows 8 on it - the stylus works fine, but if I touch it with a finger it nearly pushes the laptop over before it registers!
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Nov 4, 2014
i have a Dell Vostro 5470. My touch screen has not been working for more than a month. It suddenly stopped working. I have tried search for fixes, but nothing has showed up. I have the update from 06/2006 for the HID-compliant touch screen and for HID-compliant vendor-defined device.
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Oct 26, 2009
[url]
Here's the machine translated version:
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its under the 'ergonomic features' section
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Aug 14, 2014
I just gave my wife a new HP Envy 15t touchscreen laptop. She plugged in the ac adapter to charge up the battery and the adaptor got very hot. Is this normal?
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Jan 14, 2015
I just bought an Acer Aspire E 15 from Walmart.
So far it's wonderful, but it was advertised in store as a touchscreen. I was testing it out and everything.
I was just wondering how to turn on the touchscreen? I've searched everywhere, but I can't figure out how to.
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Dec 13, 2014
I've just got the Acer Aspire V 11 Touch a week ago, but was wondering how I could either bring up the touchscreen numerical keypad or the keyboard to login instead of using the keyboard itself, I remember being able to do this but don't know if its a setting that I've disabled.
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Feb 12, 2010
I was running on battery a few days ago, and let the battery completely discharge and shutdown the comp, so as to take advantage of cleaning the keyboard without having to take out the battery. So I cleaned everything with a moist cloth, and all around including the CineDash thing which is used with Acer Arcade, but I mainly use it to change quickly the volume, which is very convenient (faster than using keyboard or volume mixer). Anyhow, after cleaning and replugging in I found that the CineDash Interface was blocked, the volume is lit up to full strength, and the mute button is lit up as well, and all that gets pretty hot after a while (but I can still have normal volume control with keyboard up/down keys and volume mixer). I don't believe that I put much pressure on that Interface while cleaning it up, but it is definitely blocked, and there is no way of clearing it from device manager or anything listed anywhere on the comp, since it has nothing to do with that, so am wondering if anyone else has experienced this, and what to do about it so that I can use that volume control again, which is speedy and very practical. Perhaps Michelle, you might have a suggestion there with a bit of luck, or anyone who might have had this problem (it also worries me a bit because it gets quite hot after a while)
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Jan 1, 2015
I have upgraded an Acer Aspire 1825PTZ to windows 8.1, however the touchscreen functionaloty is not working. I visited acer site but can only find relevant driver for up to Windows 7.
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