Acer :: Software Lookup ERecovery 1.3.9.2.zip
Apr 25, 2009
I do not know what happened to ACER TW , but looks that their FTP, was loaded with the most fresh software versions, at list for the older generations of the laptops , other than the very fresh.
I find out that there was one updated version for the eRecovery 1.3.3.9, that many laptops still use, as it is part of the erecovery hidden partition software - utilities.
No were in earth you can find a download about the eRecovery 1.3.3.9.
Or worst ... not possible to find the eRecovery 1.3.9.2.zip as the ACER TW server has close down.
So ... now its my turn to ask for some real help about finding this file.
If some one haves it, i do need a copy.
And no matter what, i must find it.
Last know source about this file, its this link.
[url]
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Dec 18, 2009
I'm having trouble finding out what is wrong with my computer. When I power it on, nothing happens, the LEDs just cycle through as if it is going to power on, but then it just powers down. (Power led stays on).
But, when i hold the FN key, and try to click the power button, i get some flashing lights.
from left to right i get
(Flashing) (Solid) (Solid)
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Sep 2, 2009
i've never had to use it until now. (was getting sum blue screens n laptop wouldnt boot up but sum how managed to work now) newho i was wondering about what some of the options mean. like the backup drivers and app what does that mean? and say i wanted to backup like the windows settings and stuff is there a way to do that?
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Aug 7, 2009
1. Can anyone give me information on how to change the default drive for
user-created backups? Currently they are stored to the D: drive. My D: drive is currently full and I need to change this location?
2. Also, where can I find some useful info explaining the recovery procedure in the event of a system crash?
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May 1, 2010
I have been using my computer for about 4-5 months now, downloaded files and installed applications etc... but I still have not created the Factory Default Disc. Will this mean that whatever discs I burn now include all the programs and files I have right now? Should I restore it to factory then burn the discs? Is it possible to burn the discs without all the bloatware on them?
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Feb 10, 2014
I have a z500 laptop. In the parts lookup when I enter my S/n it says :Error : Could not retrieve parts information for ...
But in the [URL] ..... I have no problem and it recognizes my S/n .....
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Jun 14, 2009
Been trying to do a full system back up on the eRecovery program on my Acer 6935G laptop but during the first disk out of three it gets to 99% and then the whole laptop locks up (I have just read up on google that the Acer program does this anyway to make sure nothing running in the laptop's background gets in the way with the writing process) and after about 5 mins or so the laptop kick in again & I can move the mouse and do things like browse the net again etc but the Acer eRecovery program still sticks at 99% and the DVD drive stops as well but then nothing. Also as well while the program is still running at 99% and the DVD drive stops when I look in my computer I notice that the DVD drive has disappeared and it has also disappeared from the device manager too! when rebooted though the DVD drive seemed to work normally & displayed in my computer again etc.
Last night the same thing happened as well when I made a back up of the Acer drivers & applications through the eRecovery program and it first halted at 99% too and because the system locked up I thought that the whole laptop had crashed so i rebooted the laptop & as well corrupted the writing of the disk so the incomplete disk had to go in the bin. Tried the process again with a new blank DVD and it worked and completed the application & driver back up. I'm puzzled to why it stops at 99% and does not complete but I want to see if this is a common problem or if anyone else has had the same problem? (I know that there are a couple of people on here who have bought this laptop on here recently) I don't want to risk keep trying to do the back up only to waste DVD's. By the way lastly the DVD's I am using are DVD+R's and they are over a year old.
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Nov 9, 2008
After a clean install of Vista without deleting any partitions I cannot install eRecovery software.
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Jan 22, 2009
I'm planning to kick my Aspire 5024 laptop back to the factory settings, but wanted to put one uncertainty to rest.
I understand C partition will be restored to out-of-box condition and it no longer contains anything important, all is backed up. However, I have run out of storage space with backing up the D-partition. The partitions are as they were when machine was bought.
Will Acer eRecovery touch the D: (DATA) partition if I instruct it to restore the factory setup? I have found multiple references saying both yes and no. Part of it is due to ambiguous language ("all files will be wiped" "the HDD will be in the condition you bought it" vs. assurances that D: is safe)
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Apr 18, 2009
Would an 18 month old Acer 3690 that shipped with VISTA have the option in ERecovery to reinstall the whole OS from the hidden service partition. I know XP versions do, what about Vista ?
haven't got the notebook here... when I upgraded XP to Vista I remember that ERecovery at the time wasn't supported... wouldn't work with NFTS or something according to Acer.
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Jun 9, 2008
My girlfriend has an ACER Aspire 6330 which needs to be re-install (it was probably infected by a virus, like a trojan). She has the recovery DVD and the hidden partition (around 4GB, but called "ACER" unlike other laptops as I've seen on these forums), she has Windows XP SP2. I managed to format the main partition (the one with Windows normally), but I can't re-install windows + drivers
When using Acer Empowering tools, there is simply no eRecovery Manager icon (only 4 of them, instead of 6). I tried to download the Acer eRecovery tool from their website, but it refused to set-up saying "Error: this system doesn't have D2D" or something similar.
But this laptop do have D2D ability:There is a hidden partition, with a full working-windows
There is a D2D functin on the BIOS (which is activated).
When I tried to use the recovery DVD, it basically copy files somewhere (it seems it's on the hidden partition) for like 1 hour, but the main partition (the one after the hidden partition) is still with nothing on it.
When I start using the hidden partition (pressing Alt+F10 at the Acer screen), it just starts normally from the hidden partition and that's it. It doesn't copy anything on the main, blank one. And Acer Empowering still does not have any eRecovery thing...
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Apr 25, 2009
I have a new laptop. The system is just now finishing initial configuration. The D drive is empty. After it finished, I want to repartition the C drive to enlarge it.
Do I need to do a eRecovery from the hidden partition, or can I just proceed as normal? (after reboot, of course)
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Jan 17, 2010
I have an aspire 4930 laptop which came with Vista pre-installed. To cut a long story short I installed windows xp to replace this which has been a total disaster (although the system is still working). I would like to start afresh with vista so need to do a factory reset. I have no recovery CDs.
I can confirm that the hidden partition PQSERVICE is intact. I cannot however run the erecovery software from windows because it was lost along with Vista and as far as I am aware I cannot download a windows xp compatible version.
WinXP over-wrote the ACER MBR so the Alt-F10 command stopped working however I have used a live CD version of GRUB to boot to the recovery partition, sidestepping the need to restore the Acer MBR. When the vista partition boots up Acer eRecovery Management loads, however the "restore system from factory default" and "restore system from user's backup" options are both greyed out.
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Apr 23, 2009
I installed ubuntu on my laptop through a flash drive. I then loaded up Super Grub from a CD to remove ubuntu and grub to restore Windows boot menu because I preferred XP, I followed the instructions from Super Grub menu, and I was sent directly to the Acer erecovery. I decided to restart my laptop after that, reset everything in the bios, including boot order, but now my laptop keeps booting up acer erecovery, even after going through the process.
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Jan 2, 2009
Im trying to do a factory restore using the Acer eRecovery on Aspire 5100 laptop, which I set up using their wizard, input the password, ran from Vista, it has rebooted and is showing the Windows XP logo and the moving "progress" bar thing. However, after about 3 mins, the bar stops moving and nothing else happens, its been like that for ages now. Resetting the power starts it up and gets to the same point and stops again. I have used it before without problems, the hidden partition was there before I started (I checked). Now I cant do anything with the laptop at all! Can anyone suggest what I can do now? I didn't ever get round to making DVD backup disks. The machine is also 2 years old, and I dont want to spend a fortune on Acer's 50p per min customer service, considering they should've given me a boot disk with the machine in the first place. I only wanted to restore it as for no apparent reason all my USB devices stopped being recognized by vista.
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Jan 2, 2008
I'm working on my friends laptop (model mentioned above). He does not have the eRecovery CD so I'm unable to restore the machine back to factory. I tried loading XP Pro (Volume License) before and after disabling D2D in the BIOS and wiping the HDD.
Once the installation begins, the machine begins to install the necessary files normally, I reach the "Starting Windows" prompt then the machine crashes to the following error(s):
Technical information:
*** STOP: 0X0000007E (0XC0000005,0XF854A0BF,0XF8996208,0XF8995F08)
pci.sys - Address F854A0BF base at F8543000, Datestamp 3b7d855c ***
No additional hardware is attached to the machine during install, It has the default hardware installed. The same Volume License install disk worked fine on an older Aspire 3000 model, Dell, Gateway and (2) custom builds.
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Sep 5, 2009
I have an Acer Aspire 5100 series laptop running Windows XP home. Was wanting to use eRecovery Manager to make a full backup of my current system. I have two hard drive partitions, both 60GB in size. The C drive is almost full (onky 9GB free) but the D drive has 47.9GB free. On the "Make Backup Image" page it says that the estimated image size will be 43.96GB, and it shows the free space of the D drive as space available. The problem is that no matter what I put in for the Name of the backup, and no matter the number of characters in the save name, the program fails almost immediately with the following error:
Code:
it41
Too long directory path!
Error
Backup is failed
Error code = 0xF0000014
what I can do to fix it?
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Dec 29, 2014
My boyfriends computer has "crashed" after he tried some "optimizing" last night.
When at the login page, it freezes before it is possible to write the password so access to the computer is not possible.
Has checked F2 at boot and D2D is set to be enabled.
When I click Alt+F10 at boot up, it says "wait a minute" where after it loads the windows 8 layout, not the erecovery tool as shown in the video by acer.
How can I check in the bios whether the recovery partition is corrupt or what else to do?
No recovery disks has been made.
It is an Aspire E1-571G laptop.
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Apr 26, 2009
I made a backup of "something" after the software first installed itself. The set is 2 DVDs for Vista Home Basic.
But what did I really back up? Was it the C drive or the hidden partition?
I ask because, after a number of changes to the C drive, I want to take another backup.
If I use eRecovery, what will I get in the backup?
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Sep 24, 2009
I have an Acer Aspire 6920 and I'm trying to to do the erecovery, everytime I try to create the disks I get a message saying
"Error Code: 1014
Burning Error, Please insert a blank CD/DVD into the optical drive and press OK to continue"
I have tried many different blank discs but I always get the same error. I have also red the thread on this forum where someone had a similar problem and I tried running my computer in safe mode but the programme will not run..
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May 1, 2009
I was trying to do a Factory Recovery in my Acer Aspire 5610z using eRecovery. Everything was fine until the "Acer Launch" window appeared.
Now it stuck at "Process 1/2","Install eRecovery solution", "Please wait"
There is another window behind it but I am unable to view it, this is going on for more than 2 hrs and I would very much appreciate your help to acomplish this recovery.
the axer lauch window couldn't be moved.
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Apr 14, 2009
I recently bought Acer Aspire 6920g laptop. Everything worked fine but the preinstalled system was a 32bit Vista Home. I decided to install 64 system so I installed Vista Business 64bit which I got from msdnaa. I installed all drivers, empowering technology etc but when I try to install erecovery, the installer starts and displays this message:
Erecovery can not be installed - 6. Software Disc.
That doesnt tell me much. I downloaded older version of erecovery(Acer eRecovery ManagementV2.0.2021) and tried to install it. I got this error:
Old NAPP version, eRecovery cannot be installed in this machine.
I checked on my friends 6920g who has fresh preinstalled system and I have the same exact empowering technology and im trying to install the very same eRecovery.
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Mar 6, 2015
I was given a laptop aspire v5-122p and the ALT+F12 for internal recovery is not working. The hard drive and partition seems corrupted and damaged. Windows 8 try to start but a message says there was something wrong and that it will try to fix fit but it restart and do the same in a loop. I scanned the hard drive with an application that let me run it from a usb bootable flash drive. The hard drive came with sector errors.
If i install a new hard drive, can i order an erecovery disc and install everything or do i have to do something special? i read somewhere that clean hard drives need to be prepared first with another set of tools provided by Acer. The tools provided in the link are in an ISO named "Format CD".
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Jan 12, 2015
I have an aspire 5755-6699 that has been giving me problems. It keeps freezing up and going into windows recovery at startup. Windows recovery stopped at checking and fixing disc errors. So I bought a new hard drive and put it in and tried to restore it with the recovery disks. Everything went fine until the very end with the language disc. The top bar went to 100% complete and the bottom bar stopped at 99% and just stayed there. I tried to restart the computer but it says there is no valid disk drive. Tried running e recovery again and the same thing happened. What should I do?
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Aug 29, 2009
I got for my son an Acer Aspire 4520 as a cost effective notebook for an extended study trip and I was pretty much impressed with my first encounter with Acer. It was also my first encounter with Vista HP and I do like it.
The package didn't include any system discs and I understand you create them with Acer's eRecovery Management. I started with creating the factory default discs which required two DVDs. I also chose the option of verifying the data on the burnt DVD. The first DVD got burnt and verified fine but the second DVD failed to verify. This outcome was repeated twice. Acer's tech support was responsive and ordered me a set of discs at no charge, however this incidence casts a shadow on the quality of Acer's packaged support software.
I noticed another glitch: the backup wizards prompts you to insert a disc for burning and when you do that Window's auto play menu comes up and expects you to pick an application to deal with the empty disc. I simply ignored it and the disc got burnt anyway, but this shouldn't happen.
I wonder if and how other Acer owners were able to burn their system discs using this particular Acer SW.
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Aug 10, 2014
Last night, my system started hanging on the welcome screen (for over 30 minutes), so I attempted a windows system restore to a few days ago. That wouldn't work (I can re try it and advise of the specific error messages)....
I then tried the Alt+F10 erecovery, but again receive an error message when it is almost complete - the message says "windows restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer, then restart the installation" ....
The complete factory reset is the only thing I haven't tried, as I'd rather not lose all the pictures and music I have stored on there- is there a way to resolve the issue at all, without completely wiping the hard drive? I have access to other pcs etc to download things and burn them to cd/DVD/memory sticks...
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Dec 20, 2014
I am using the Acer eRecovery discs (Windows 7 64 bit) on my Aspire V3-571. On multiple attempts at a recovery the process hangs at Step 41 of 60 when trying to load the OOBE (Out Of Box Experience) file. A second set of discs provided by Acer produces the same results. I have an extra 1TB WD SATA HD that I have swapped into the laptop for troubleshooting purposes. No joy there. The recovery process appears to run normally until it stalls at Step 41. It has hung at that point for an hour with nothing happening.
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Oct 25, 2014
AO532h (Win 7) e-recovery successful (better than ever). Does one run a program to find "pre-recovery"backup files?
This file was new in.... C:/Backup/Public/...../Log/channel.ini:
[LOG PATH]C:UsersPublicOEMAcer VCMLog[UDP ONLY]OFF[LOG LEVEL]DEBUG[UDP PACKET LOWERBOUND]1[NORMAL THREAD WAIT TIME]1000[TRIAL BEFORE STOP VIDEO]3[UDP RECV DISCONNECT SEC]30[UDP SEND DISCONNECT SEC]20[KEEP ALIVE INTERVAL]500[WAIT UDP SYN TIME]20000[SYN PACKET]50[TCP RELAY THRESHOLD]1000[DYNAMIC BANDWIDTH INCOMING INTERVAL]20[DYNAMIC BANDWIDTH OUTGOING INTERVAL]50[2nd INVITATION TIMEOUT]2
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Oct 4, 2014
I purchased the factory "Recovery" CDs. The problem is they will not recover the system.
Also on a 2nd HD I find that the Acer program eRecovery will no longer run.
This appears that Acer sels computers and doesn't provide the software needed to do basic recovery actions we could do under W-95
Acer will also sell you a "Recovery" CD sets that do not actually allow you to recover your system so you have a functioning PC.
V2.5.4015 is what I show in my corrupt file.
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Feb 6, 2015
I have a travel mate loaded with erecovery management. I keep getting a message "internet control panel has stopped working". This appears to be an appcrash; the guilty party being rundll32.exe. In addition "computer" has gone from my start menu and from windows explorer. Start menu.
I have carried out a sfc/scannow which says there are corrupted files that cant be repaired. System restore has not worked either. There appears to be 3 different options open to me to "restore" my system.
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