Acer Aspire 5336 :: Windows Restore And ERecovery Both Failing?
Aug 10, 2014
Last night, my system started hanging on the welcome screen (for over 30 minutes), so I attempted a windows system restore to a few days ago. That wouldn't work (I can re try it and advise of the specific error messages)....
I then tried the Alt+F10 erecovery, but again receive an error message when it is almost complete - the message says "windows restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer, then restart the installation" ....
The complete factory reset is the only thing I haven't tried, as I'd rather not lose all the pictures and music I have stored on there- is there a way to resolve the issue at all, without completely wiping the hard drive? I have access to other pcs etc to download things and burn them to cd/DVD/memory sticks...
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May 1, 2009
I was trying to do a Factory Recovery in my Acer Aspire 5610z using eRecovery. Everything was fine until the "Acer Launch" window appeared.
Now it stuck at "Process 1/2","Install eRecovery solution", "Please wait"
There is another window behind it but I am unable to view it, this is going on for more than 2 hrs and I would very much appreciate your help to acomplish this recovery.
the axer lauch window couldn't be moved.
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Oct 14, 2014
I was trying to replace a cracked screen and was having problems so tried to put the original one back in and order another one. However now when I power up the computer the front 2 lights - charging and lights come on but the hard drive doesnt even flicker nor does the wifi and the screen remains black. It doesnt even try to boot. SOmething else must have come loose or shorted I guess. Should I pull the laptop completely apart and check all connections now or what is likely to be the problem? Everything was working ok previously as I hooked the laptop with cracked screen up to a monitor and it worked perfectly before i started mucking about with the screen.
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Oct 8, 2014
I've been having problems with my Aspire 5336 laptop. The screen comes on for a few seconds then goes so dark can hardly see it. When its plugged into an external monitor it is ok but as soon as you unplugged it the laptop screen comes on for a few seconds then goes dark. Do you think it is a back light problem.
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Dec 20, 2014
I am using the Acer eRecovery discs (Windows 7 64 bit) on my Aspire V3-571. On multiple attempts at a recovery the process hangs at Step 41 of 60 when trying to load the OOBE (Out Of Box Experience) file. A second set of discs provided by Acer produces the same results. I have an extra 1TB WD SATA HD that I have swapped into the laptop for troubleshooting purposes. No joy there. The recovery process appears to run normally until it stalls at Step 41. It has hung at that point for an hour with nothing happening.
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Jan 26, 2015
I have an ACER 5741 laptop that after ACER e-restore will not load Windows.
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Nov 7, 2014
I have an Aspire V3 which has become very crippled. As the laptop was not in my care before now, I had tried to use the Restore Factory Settings option in the Recovery Management tool, however when I click the button to restore, nothing happens.
I have tried running windows 8 in safe mode as well as pressing alt-f10 on start up. Nothing seems to be working. Is there any way I can reset this short of using a pre-made recovery disc?
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Nov 14, 2014
I have an Aspire V3 which has become very crippled. As the laptop was not in my care before now, I had tried to use the Restore Factory Settings option in the Recovery Management tool, however when I click the button to restore, nothing happens.
I have tried running windows 8 in safe mode as well as pressing alt-f10 on start up. Nothing seems to be working. Is there any way I can reset this short of using a pre-made recovery disc?
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Feb 23, 2015
I have changed the Windows power settings so that when I close the lid it goes into hibernate mode. However, when I open the lid it does not start the laptop and restore from hibernation. I have to open the lid and press the power-on button and then it restores from hibernation.
I have a much cheaper Toshiba Laptop that just automatically starts and restores from hibernation when I open the lid. As far as I recall there were no special settings that I changed in order for the Toshiba to work like that, just the setting in the Windows power option that permits hibernation when closing the lid. The Toshiba run Windows 8.0.
Does this model Acer have this feature? If so, how do I set it up to work?
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May 1, 2010
I have been using my computer for about 4-5 months now, downloaded files and installed applications etc... but I still have not created the Factory Default Disc. Will this mean that whatever discs I burn now include all the programs and files I have right now? Should I restore it to factory then burn the discs? Is it possible to burn the discs without all the bloatware on them?
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Jan 2, 2009
Im trying to do a factory restore using the Acer eRecovery on Aspire 5100 laptop, which I set up using their wizard, input the password, ran from Vista, it has rebooted and is showing the Windows XP logo and the moving "progress" bar thing. However, after about 3 mins, the bar stops moving and nothing else happens, its been like that for ages now. Resetting the power starts it up and gets to the same point and stops again. I have used it before without problems, the hidden partition was there before I started (I checked). Now I cant do anything with the laptop at all! Can anyone suggest what I can do now? I didn't ever get round to making DVD backup disks. The machine is also 2 years old, and I dont want to spend a fortune on Acer's 50p per min customer service, considering they should've given me a boot disk with the machine in the first place. I only wanted to restore it as for no apparent reason all my USB devices stopped being recognized by vista.
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Jan 2, 2008
I'm working on my friends laptop (model mentioned above). He does not have the eRecovery CD so I'm unable to restore the machine back to factory. I tried loading XP Pro (Volume License) before and after disabling D2D in the BIOS and wiping the HDD.
Once the installation begins, the machine begins to install the necessary files normally, I reach the "Starting Windows" prompt then the machine crashes to the following error(s):
Technical information:
*** STOP: 0X0000007E (0XC0000005,0XF854A0BF,0XF8996208,0XF8995F08)
pci.sys - Address F854A0BF base at F8543000, Datestamp 3b7d855c ***
No additional hardware is attached to the machine during install, It has the default hardware installed. The same Volume License install disk worked fine on an older Aspire 3000 model, Dell, Gateway and (2) custom builds.
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Dec 29, 2014
My boyfriends computer has "crashed" after he tried some "optimizing" last night.
When at the login page, it freezes before it is possible to write the password so access to the computer is not possible.
Has checked F2 at boot and D2D is set to be enabled.
When I click Alt+F10 at boot up, it says "wait a minute" where after it loads the windows 8 layout, not the erecovery tool as shown in the video by acer.
How can I check in the bios whether the recovery partition is corrupt or what else to do?
No recovery disks has been made.
It is an Aspire E1-571G laptop.
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Nov 3, 2014
I recently reinstalled windows 8.1 on my laptop as i had cloning problems with my new ssd (crucial mx100), reinstalling windows apparently solved the problem. i had problems with my display (brightness could not be adjusted) that was solved by installing intel's latest drivers using their app as device manager showed that it had the latest drivers. i only have one issue right now, the touch pad lost its multi-touch features and windows 8.1 gestures, is there anyway to fix this? i know it is probably a driver's problem but i can't really find them in device manager and if you can post the link of the drivers.
My laptop is acer V3-772G-747A8G75MAKK.
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Sep 24, 2009
I have an Acer Aspire 6920 and I'm trying to to do the erecovery, everytime I try to create the disks I get a message saying
"Error Code: 1014
Burning Error, Please insert a blank CD/DVD into the optical drive and press OK to continue"
I have tried many different blank discs but I always get the same error. I have also red the thread on this forum where someone had a similar problem and I tried running my computer in safe mode but the programme will not run..
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Mar 6, 2015
I was given a laptop aspire v5-122p and the ALT+F12 for internal recovery is not working. The hard drive and partition seems corrupted and damaged. Windows 8 try to start but a message says there was something wrong and that it will try to fix fit but it restart and do the same in a loop. I scanned the hard drive with an application that let me run it from a usb bootable flash drive. The hard drive came with sector errors.
If i install a new hard drive, can i order an erecovery disc and install everything or do i have to do something special? i read somewhere that clean hard drives need to be prepared first with another set of tools provided by Acer. The tools provided in the link are in an ISO named "Format CD".
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Jan 12, 2015
I have an aspire 5755-6699 that has been giving me problems. It keeps freezing up and going into windows recovery at startup. Windows recovery stopped at checking and fixing disc errors. So I bought a new hard drive and put it in and tried to restore it with the recovery disks. Everything went fine until the very end with the language disc. The top bar went to 100% complete and the bottom bar stopped at 99% and just stayed there. I tried to restart the computer but it says there is no valid disk drive. Tried running e recovery again and the same thing happened. What should I do?
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Jan 6, 2015
I did a complete restore of windows 7 starter on acer aspire one d270-1410. install hangs up on office 2010, currently for over 8 hours, without going any further. it's a vicious circle. can't get past office 2010 install. i have no cd drive.
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Oct 25, 2014
AO532h (Win 7) e-recovery successful (better than ever). Does one run a program to find "pre-recovery"backup files?
This file was new in.... C:/Backup/Public/...../Log/channel.ini:
[LOG PATH]C:UsersPublicOEMAcer VCMLog[UDP ONLY]OFF[LOG LEVEL]DEBUG[UDP PACKET LOWERBOUND]1[NORMAL THREAD WAIT TIME]1000[TRIAL BEFORE STOP VIDEO]3[UDP RECV DISCONNECT SEC]30[UDP SEND DISCONNECT SEC]20[KEEP ALIVE INTERVAL]500[WAIT UDP SYN TIME]20000[SYN PACKET]50[TCP RELAY THRESHOLD]1000[DYNAMIC BANDWIDTH INCOMING INTERVAL]20[DYNAMIC BANDWIDTH OUTGOING INTERVAL]50[2nd INVITATION TIMEOUT]2
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Jan 28, 2015
So i recently upgraded my Aspire 5560g to Windows 8.1. I liked it but it seemed to have lost my drivers in the process (my track pad scrolling didnt work and my Dolby audio origram was gone).
I went to for the drivers and decided to start with a firmware upgrade (9545 for hard disk performance).
After the computer rebooted, I entered the dreaded Windows 8.1 boot loop. It would say "Your PC ran into problems..." with the bluescreen, then turn off. Then it would attempt the Automatic repair, and fail again, then restart the cycle.
I wasn't able to even get into my BIOS until I cleared my CMOS, now at least I can get into BIOS.
I created a bootable USB for Windows in hopes I could do a clean install, but even when trying to boot from a USB I get the blue Windows 8 screen, "Your PC ran into problems..."Is there a way I can undo the firmware update, it seems like the culprit, doesn't it?
EDIT: I've read that the Windows boot loop may be caused by outdated drivers. Think this could be the problem after I did the firmware update? How can I install the drivers without being able to boot into Windows?
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Oct 13, 2014
Have an Aspire One model ZG5 AOA150-1570 running winXP.
The hard drive has had a failure and after running disk checks (dskchk) using a special mini XP boot CD, I was able to view and copy my important files, pictures and videos to a thumb drive. Now I need to replace the drive but can I somehow use the directory and files of the protected area/hidden partition on the bad drive and copy that to a new drive and use those files to restore to initial specs on the new drive using e-recovery. I can use the alt-f10 to boot to the e-recovery on the bad drive but since the drive is bad I don't want to revert to factory specs.
Again can I install a new hard drive and somehow copy all the files needed (what files would they be?) from the old drive to the new drive and then run the e-recovery restoring the computer to factory specs with this new drive installed??
If for some reason I can't do that or if it fails while trying I can always reinstall with a new installation of XP.
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Oct 31, 2014
I found C:OEMPreloadAutorunAPPeRYsetup.exe and eRY4053005ACER.cfg
Ran setup but still no driver/app list or manuals list.
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Jan 31, 2009
my Acer Aspire one, Windows XP, 160gb, and want to restore it to factory settings because it won't start up and get to windows.
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Jan 9, 2010
Preface:
I am stuck being tech support for my brother who is living in Torres Vedras, Portugal right now. He is having some problems with a pretty new Acer Aspire 5810TZ that was given to him around Christmas time. The computer had been used for about a month before he received it and had a few programs installed on it along with the usual bloatware. I cleaned up what I could before he left for Portugal again and installed AVG anti-virus, MS Office '07, and Windows 7.
Now that he is back in Portugal he is having problems with the things he uses most on the computer (Built in microphone not working, built in webcam only working randomly for a short amount of time, and DivX failing any time he tries to watch tv or movies online) I've walked him through updating all the drivers and reinstalling DivX, but nothing seems to fix these problems and Windows 7 is starting to look like more trouble than it is worth to him.
Main Question: Is there any way to restore the computer back to the way it was when first purchased (with Vista or 7, whichever will work) without the use of recovery discs (He does not have any with him over seas) in a way that is simple enough for me to relay to him?
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Sep 28, 2008
i am trying to restore laptop with restore cd's that was supplied, the problem is that i can get the alt f10 system to work as it just constantly beeps till i let it go. i have read through threads that talk about a recovery partition but not technically minded so i dont know if this has one or how to find it.
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Dec 24, 2014
My wifi was working perfectly before the restore and then stopped working after the restore. I did the restore to get rid of my data and start fresh for next years school yeat.
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Feb 23, 2015
I have acer aspire timeline x 5830TG. I Bought It which have Recovery Partition & One Main Partition ( C: )
I shrink this partition into two Partitions then i want to restore my laptop to factory defaults by using recovery discs .
Ido but when open my laptop again i found my hard drive still have two partions , not just ( C: ) like i bought first .
* I just finish restoring , this photo right now ....
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Jan 1, 2010
it's first day of 2010 and my notebook's bios ..F@$k up after updating ..i'm so sad , i have it only one week, it's brand new.
And i'm asking have anyone heard any solution about that problem for 5810T?
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Sep 3, 2014
How do I restore my aspire 5536 to factory settings as if I just bought it from the store?
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Jan 16, 2015
I recently reinstalled windows 8.1 on my laptop as I had cloning problems with my new ssd (crucial mx100), reinstalling windows apparently solved the problem. I had problems with my display (brightness could not be adjusted) that was solved by installing intel's latest drivers using their app as device manager showed that it had the latest drivers. i only have one issue right now, the touch pad lost its multi-touch features and windows 8.1 gestures, is there anyway to fix this? I know it is probably a driver's problem....
My laptop is acer V3-772G-747A8G75MAKK.
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