I am using the Acer eRecovery discs (Windows 7 64 bit) on my Aspire V3-571. On multiple attempts at a recovery the process hangs at Step 41 of 60 when trying to load the OOBE (Out Of Box Experience) file. A second set of discs provided by Acer produces the same results. I have an extra 1TB WD SATA HD that I have swapped into the laptop for troubleshooting purposes. No joy there. The recovery process appears to run normally until it stalls at Step 41. It has hung at that point for an hour with nothing happening.
Last night, my system started hanging on the welcome screen (for over 30 minutes), so I attempted a windows system restore to a few days ago. That wouldn't work (I can re try it and advise of the specific error messages)....
I then tried the Alt+F10 erecovery, but again receive an error message when it is almost complete - the message says "windows restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer, then restart the installation" ....
The complete factory reset is the only thing I haven't tried, as I'd rather not lose all the pictures and music I have stored on there- is there a way to resolve the issue at all, without completely wiping the hard drive? I have access to other pcs etc to download things and burn them to cd/DVD/memory sticks...
I have an Aspire 6930G and I used Vista 32bit for some time without any problems but I decided to try Windows 7 64bit and everything went fine except the sound. I downloaded the drivers for this version of windows straight from the Acer site (Realtek version 6.0.1.5888) and the sound is fine almost every time but sometimes it goes all weird and starts making a lot of noise. I've tried to delete all the sound drivers from device manager and installing them again and it happens just the same thing after a while.
I'm strugling since 2 weeks with my brand new Acer Aspire E5-471-52B6 which has touchpad issues... Â Symptoms: some times (this is very erratic) the touchpad freezes. Â I'm not trying to run a different OS on the machine: I use the Windows 8.1 64-bit that comes with the machine. Â I've downloaded and reinstalled the drivers (Intel Chipset, Intel serial IO, Synaptics Touchpad, Elantech Touchpad) from Support & Service web site... Â And finally I've done a full system restore. Â The touchpad responds is still erratic. What is weird is that the touchpad is shown as an HID mouse in the Windows Device Management (and not as a Synaptic or Elantech touchpad). Â An external USB mouse works fine. What should I try now?
I'm reformatting my HD and it gets stuck on 31 of 32 in the cleanup stage. I had this happen last time I did a reformat but I forgot how I fixed it. I have an Aspire 5742 using Windows 7.
I've recently updated my XPS 1640 (with Samsung 256GB SSD, PM800) to Windows 7, and since then I've been getting a stalling/stuttering behaviour.
I've gone over quite a few guide on the net trying to sort it (Superfetch, write cache, etc.), but it's still a problem (very annoying if it happens while watching a film, for example).
It's really annoying that I have to sign in with my password every single time my computer wakes up and/or restarts, etc. Is there a way to bypass that initial password when I'm the only one that uses the computer? It's an Aspire V5 572P 4824, Windows 8.1 64 bit.
I have been using my computer for about 4-5 months now, downloaded files and installed applications etc... but I still have not created the Factory Default Disc. Will this mean that whatever discs I burn now include all the programs and files I have right now? Should I restore it to factory then burn the discs? Is it possible to burn the discs without all the bloatware on them?
Im trying to do a factory restore using the Acer eRecovery on Aspire 5100 laptop, which I set up using their wizard, input the password, ran from Vista, it has rebooted and is showing the Windows XP logo and the moving "progress" bar thing. However, after about 3 mins, the bar stops moving and nothing else happens, its been like that for ages now. Resetting the power starts it up and gets to the same point and stops again. I have used it before without problems, the hidden partition was there before I started (I checked). Now I cant do anything with the laptop at all! Can anyone suggest what I can do now? I didn't ever get round to making DVD backup disks. The machine is also 2 years old, and I dont want to spend a fortune on Acer's 50p per min customer service, considering they should've given me a boot disk with the machine in the first place. I only wanted to restore it as for no apparent reason all my USB devices stopped being recognized by vista.
I'm working on my friends laptop (model mentioned above). He does not have the eRecovery CD so I'm unable to restore the machine back to factory. I tried loading XP Pro (Volume License) before and after disabling D2D in the BIOS and wiping the HDD.
Once the installation begins, the machine begins to install the necessary files normally, I reach the "Starting Windows" prompt then the machine crashes to the following error(s):
Technical information: *** STOP: 0X0000007E (0XC0000005,0XF854A0BF,0XF8996208,0XF8995F08) pci.sys - Address F854A0BF base at F8543000, Datestamp 3b7d855c ***
No additional hardware is attached to the machine during install, It has the default hardware installed. The same Volume License install disk worked fine on an older Aspire 3000 model, Dell, Gateway and (2) custom builds.
My boyfriends computer has "crashed" after he tried some "optimizing" last night.  When at the login page, it freezes before it is possible to write the password so access to the computer is not possible.  Has checked F2 at boot and D2D is set to be enabled.  When I click Alt+F10 at boot up, it says "wait a minute" where after it loads the windows 8 layout, not the erecovery tool as shown in the video by acer.  How can I check in the bios whether the recovery partition is corrupt or what else to do?  No recovery disks has been made.  It is an Aspire E1-571G laptop.
I have an Acer Aspire 6920 and I'm trying to to do the erecovery, everytime I try to create the disks I get a message saying
"Error Code: 1014 Burning Error, Please insert a blank CD/DVD into the optical drive and press OK to continue"
I have tried many different blank discs but I always get the same error. I have also red the thread on this forum where someone had a similar problem and I tried running my computer in safe mode but the programme will not run..
I was trying to do a Factory Recovery in my Acer Aspire 5610z using eRecovery. Everything was fine until the "Acer Launch" window appeared.
Now it stuck at "Process 1/2","Install eRecovery solution", "Please wait"
There is another window behind it but I am unable to view it, this is going on for more than 2 hrs and I would very much appreciate your help to acomplish this recovery. the axer lauch window couldn't be moved.
I was given a laptop aspire v5-122p and the ALT+F12 for internal recovery is not working. The hard drive and partition seems corrupted and damaged. Windows 8 try to start but a message says there was something wrong and that it will try to fix fit but it restart and do the same in a loop. I scanned the hard drive with an application that let me run it from a usb bootable flash drive. The hard drive came with sector errors.  If i install a new hard drive, can i order an erecovery disc and install everything or do i have to do something special? i read somewhere that clean hard drives need to be prepared first with another set of tools provided by Acer. The tools provided in the link are in an ISO named "Format CD".
I have an aspire 5755-6699 that has been giving me problems. It keeps freezing up and going into windows recovery at startup. Windows recovery stopped at checking and fixing disc errors. So I bought a new hard drive and put it in and tried to restore it with the recovery disks. Everything went fine until the very end with the language disc. The top bar went to 100% complete and the bottom bar stopped at 99% and just stayed there. I tried to restart the computer but it says there is no valid disk drive. Tried running e recovery again and the same thing happened. What should I do?
Came to a point when I should completely restore the OS on my Acer Aspire 4752. Neither through Alt+F10 nor through eRecovery am I able to get around a Notice with the following "please complete operating system setup process before doing system recovery". There is only one option of this notice, that is to ok it and then the current Windows 7 Home Premium OS starts and I am not able to get out of this viscous circle. The OS works and is completely set up, so I do not understand what am I prompted to do. I see a number of postings out there, but no solution. Local Acer does not seem to know anything about the problem nor it's existence.
I have problems with this configuration Aspire 5810TG (ati4330) + Win7 RTM 64bit - i dont know how to activate ATI 4330 vga (i can see it in device manager but dont know how to activate, there is no option in intel vga control pannel)
- bios version 1.28 (default from store) - bios set "Switchable graphic - Switchable"
only installed: - intel GS45 chipset 64bit drivers (infinst911autol.zip) - intel GS45 vga 4 series 64bit drivers (Win7_64_15154.zip) - ati vga drivers (ati_9-9_beta_win7_64_dd_CC.exe) - Acer lauch manager (LaunchManager_Dritek_2.0.03_Vistax64Vistax86_A.zip)
Recently I developed this simple application that lets you easily configure CineDash and other buttons functions on Acer laptops. This application, “Acer CineDash Config”, is mainly for mine purposes.
I tested it on my Acer 6935G and Windows 7 64bit version. It probably should work on other models and systems to.
Some of the features that Acer CineDash Config supports are: •32bit and 64bit systems •Configuring applications to run and captions for buttons:oArcade DeluxeoEmpowering tech.oInternetoE-Mail•Making and restoring registry backup •Enabling media keys to work with other programs, like winamp, and restoring original key mapping file
I have Windows Vista 64bit on my Acer Aspire 7520-5311, I thought I had upgraded all my drivers, but I NEVER use my dvdrom drive...
Well I have ordered a dvd that I really need to use on my computer and it won't work at all... I looked in Device Manager and it shows "HL-DT-ST DVDRAM GSA-T20N ATA DEVICE" and "YPY EN81IZS SCSI CdRom Device" and they both say "Windows cannot load the device driver for this hardware. The driver may be currupted or missing."
I went to the Acer Europe website for 7520 [url] and I dont see DVDROM drivers under the 64bit column.
I just installed windows 7 and used all the vista ultimate 64 bit drivers from acers website as well as installing the epower management. I have a few questions...
Which company do I pick for the webcam? I cannot find out which came with this computer
When I hit the green leaf, the icon no longer pops up on the screen, but it does seem to do the same thing as it did on vista, I just have no notification... is this normal for W7RC?
I'm trying to upgrade the operating system on my laptop. Preinstalled Windows 7 x64 Home Basic, and I update to Windows 8 x64 Professional. At the end of the installation process hangs and all I see on the screen - this is the logo in the center of the screen, a few words at the bottom and five frozen in one position points that previously ran in a circle.
I repeated the installation several times, but all of these attempts have ended the same way.
Have any of you have a similar situation and how you solved it?
i've never had to use it until now. (was getting sum blue screens n laptop wouldnt boot up but sum how managed to work now) newho i was wondering about what some of the options mean. like the backup drivers and app what does that mean? and say i wanted to backup like the windows settings and stuff is there a way to do that?
I have an issue with my Latitude D400 laptop which has now occurred twice. Basically, after operating normally and shutting down properly it has stopped booting. After the POST screen it simply hangs at a black screen with a flashing cursor in the top left corner.
Using the recovery console to repair the MBR and boot sector on the HDD has no effect. Neither does a repair installation of Windows XP Pro. The first time it happened I backed up, wiped the disc and started with a fresh installation of XP Pro.
However, it's now happened again. The hard disc is completely undamaged (all files are intact) but will not boot at all.
1. Can anyone give me information on how to change the default drive for user-created backups? Currently they are stored to the D: drive. My D: drive is currently full and I need to change this location?
2. Also, where can I find some useful info explaining the recovery procedure in the event of a system crash?
Been trying to do a full system back up on the eRecovery program on my Acer 6935G laptop but during the first disk out of three it gets to 99% and then the whole laptop locks up (I have just read up on google that the Acer program does this anyway to make sure nothing running in the laptop's background gets in the way with the writing process) and after about 5 mins or so the laptop kick in again & I can move the mouse and do things like browse the net again etc but the Acer eRecovery program still sticks at 99% and the DVD drive stops as well but then nothing. Also as well while the program is still running at 99% and the DVD drive stops when I look in my computer I notice that the DVD drive has disappeared and it has also disappeared from the device manager too! when rebooted though the DVD drive seemed to work normally & displayed in my computer again etc.
Last night the same thing happened as well when I made a back up of the Acer drivers & applications through the eRecovery program and it first halted at 99% too and because the system locked up I thought that the whole laptop had crashed so i rebooted the laptop & as well corrupted the writing of the disk so the incomplete disk had to go in the bin. Tried the process again with a new blank DVD and it worked and completed the application & driver back up. I'm puzzled to why it stops at 99% and does not complete but I want to see if this is a common problem or if anyone else has had the same problem? (I know that there are a couple of people on here who have bought this laptop on here recently) I don't want to risk keep trying to do the back up only to waste DVD's. By the way lastly the DVD's I am using are DVD+R's and they are over a year old.
