Acer Aspire E5-471-52B6 :: Touchpad Freezes Sometimes - Windows 8.1 64bit
Dec 31, 2014
I'm strugling since 2 weeks with my brand new Acer Aspire E5-471-52B6 which has touchpad issues...
Symptoms: some times (this is very erratic) the touchpad freezes.
I'm not trying to run a different OS on the machine: I use the Windows 8.1 64-bit that comes with the machine.
I've downloaded and reinstalled the drivers (Intel Chipset, Intel serial IO, Synaptics Touchpad, Elantech Touchpad) from Support & Service web site...
And finally I've done a full system restore.
The touchpad responds is still erratic. What is weird is that the touchpad is shown as an HID mouse in the Windows Device Management (and not as a Synaptic or Elantech touchpad).
An external USB mouse works fine. What should I try now?
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Feb 19, 2010
I have an Aspire 6930G and I used Vista 32bit for some time without any problems but I decided to try Windows 7 64bit and everything went fine except the sound. I downloaded the drivers for this version of windows straight from the Acer site (Realtek version 6.0.1.5888) and the sound is fine almost every time but sometimes it goes all weird and starts making a lot of noise. I've tried to delete all the sound drivers from device manager and installing them again and it happens just the same thing after a while.
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Nov 20, 2014
Bought Acer E5-572G NX.MQ0EL.005.
It has 4 gb RAM(Samsung 12800 1600mhz) then bought one stick - Crucial 4GB DDR3 PC3-12800 CL11 SO-DIMM CT51264BF160BJ.
Place it into second free slot.
Result - BIOS shows only 4 GB RAM and Windows shows same 4 GB RAM(something aroung 3.8 GB) Tried to replace second ram stick but same result.
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Dec 20, 2014
I am using the Acer eRecovery discs (Windows 7 64 bit) on my Aspire V3-571. On multiple attempts at a recovery the process hangs at Step 41 of 60 when trying to load the OOBE (Out Of Box Experience) file. A second set of discs provided by Acer produces the same results. I have an extra 1TB WD SATA HD that I have swapped into the laptop for troubleshooting purposes. No joy there. The recovery process appears to run normally until it stalls at Step 41. It has hung at that point for an hour with nothing happening.
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Feb 7, 2015
It's really annoying that I have to sign in with my password every single time my computer wakes up and/or restarts, etc. Is there a way to bypass that initial password when I'm the only one that uses the computer? It's an Aspire V5 572P 4824, Windows 8.1 64 bit.
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Dec 27, 2014
I just got a Lenovo Y40 and the touchpad uses the ELAN software. I already set up two finger option to open right click (pop-up menu).
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Feb 10, 2015
With this process able to work with touch pad in Windows 8.1. Another problem observerd that the TP behaving abnormally. It stop sometimes and sometimes move. Checked with Windows 7 , found to be working fine
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Oct 23, 2014
Touchpad not working after windows 8.1 update on acer E1-510 ....
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Feb 14, 2015
THERE IS NO DEVICE SETTINGS !!!!!!!
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Dec 12, 2014
I had the same problem. I followed the instructions in this video by TechBullUSA. [URL] ..... It worked!
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Aug 9, 2014
Aspire e15 (e5-511-p9y3) Touchpad not working on windows8.1, and I can use the cursor only with a mouse. I also installed synaptics/elantech drivers but it doesn't show scrolling option in Mouse-> Device Settings.
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Sep 22, 2014
I recently installed the "new" drivers for the windows 8 upgrade for the Aspire 5250. (After upgrading I did not install the drivers until recently.) Since I installed the driver, the side-scroll on the touchpad isn't working. Is there a way to turn it on?
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Nov 28, 2014
My cursor is as spaztic as a Mexican jumping bean. It costs many seconds and numerous nerve endings just to get it to land on the scroll bar correctly. I need to calm down the touchpad's sensitivity. My notebook is an Aspire E3-111-C4GX running Win 8.1. Already turned off taps, changed cursor speed, etc. Must get to its sensitivity level wherever that is.
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Mar 4, 2015
I got this Aspire 5560G about three years ago and it was running Windows 7. I recently upgraded to Windows 8.1 and have managed to find and install all the drivers I need for my lapop to run smoothly, except for the touchpad.
Although it works for moving the cursor and double-tapping to open files etc, it doesn't work to scroll pages. I have tried downloading the latest driver on the Acer Drivers page but it doesn't change any features.
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Mar 4, 2015
All I have just recently re-installed windows 8.1 to my Acer Aspire ES1-711-C231 laptop, the touchpad was working fine before but since the re-install it is no longer recognised/detected by windows 8.1. I have download the device driver from the support page (Elantech touchpad) but still no joy.
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Mar 5, 2015
I have just recently re-installed windows 8.1 to my Acer Aspire ES1-711-C231 laptop, the touchpad was working fine before but since the re-install it is no longer recognised/detected by windows 8.1. I have download the device driver from the support page (Elantech touchpad) but still no joy.
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Nov 3, 2014
I recently reinstalled windows 8.1 on my laptop as i had cloning problems with my new ssd (crucial mx100), reinstalling windows apparently solved the problem. i had problems with my display (brightness could not be adjusted) that was solved by installing intel's latest drivers using their app as device manager showed that it had the latest drivers. i only have one issue right now, the touch pad lost its multi-touch features and windows 8.1 gestures, is there anyway to fix this? i know it is probably a driver's problem but i can't really find them in device manager and if you can post the link of the drivers.
My laptop is acer V3-772G-747A8G75MAKK.
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Jun 29, 2009
My Acer Aspire 9410 randomly freezes for like 10 seconds, then it goes back to normal, then after 10-15 secs freezes again for like 2-3 secs and then it goes finally back to normal. During freezes nothing works, the screen does not show anything weird. Sometimes after a freeze my internet connection (wireless) closes, and the only way to repair it is to restart the computer. I'm running Windows XP Media Center with all updates. All drivers are all updated. Maybe just my BIOS is not the last version. I tried using no battery, disabling some services, I don't have Norton, I've used all cleaners, registry repairing softwares, Avast scan, etc. nothing seems to help. The event viewer does not show any warning and/or error at the time of freezing.
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Apr 19, 2010
I'm having big problems with my NEW Aspire 5942G. I bought it last week, everything worked just fine, till last week when he crashed for the first time. I was playing Grand Theft Auto 4 and the screen freezed. I restarted it and everything worked well (i didn't played any games in the mean time) until yesterday.
I was working in Photoshop than the laptop restarted. He didn't even wanted to boot anymore, he restarted many more times. When he worked again i was trying to render a video....again : restarting. I went outside with the laptop and tried to render the video again. It worked! So...i guess the problem is that when he gets to warm he suddenly restarts...
But there's one more problem : when i move the laptop from a place to another, he restarts again. I just don't get it. It's a brand new laptop, as i told you, bought it last week. What can i do? I really need it and i cannot send it to the service becuase it will take too long...
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Apr 21, 2010
purchased a 4810t monday, arrived yesterday, love it, apart from the freezes!
i've had 3 freezes in the space of 24 hours, 1 while doing something in photoshop, 1 while bringing it out of hibernate and 1 running acer updater.
i've searched the forums and read about the freezes but thought it wouldnt happen to mine as its newer.
so my question is what can be done to stop the freezing? i've uninstalled all the bloatware, and uninstalled the intel storage control (i heard that helped) is there anything else I can do?
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Dec 17, 2008
I just got an Acer Aspire 4530 laptop (20 days ago) And got Windows Vista Home Premium 64 bit just to see how buggy it was and where all the negativity was coming from. After maybe 10 days I realised that it doesn't go as fast on vista as Windows XP 64. There was also an occasion that the laptop's keyboard and touchpad would occasionally turn off, USB mouse works just fine, but have to RESTART. So I got Windows XP 64 bit installed (I didn't get offical Acer drivers, but drivers for the pieces of hardware on my machine individually.)
5 days later after installing Windows XP:
After about 30 minutes to an hour, the wifi turned off, the internet explorer rectangle in the taskbar changed to a different font, and the computer froze.
AFTER that I tried flashing the 1.3331 bios (Which is the same bios I had to start with, which is more like resetting the bios) but the problem was the same.
I have:
AMD athlon x2 64 bit at 1.9 Ghz
Nvidia Geforce 9100M G
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Feb 3, 2010
On friday i bought the new 7740G from Saturn. I like it really BUT it has a big bug.
When i'm playing after about 5 minutes the game freezes for 2 up to 10 seconds. I nearly tried everything but i can't get any solutions. The only thing i found out is, when im installing something and then i start playing i have the feeling the game wont freeze.
Marked in red are the freezes.
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Nov 1, 2009
My laptop freezes after about 5-10 minutes of use. Idk why. I'm getting the free windows 7 upgrade from Acer; but I really would like to be able to fix this before I just upgrade. I made a new account, I have two on my computer (besides guest) now. All administrator; but watch the videos to see the results.
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Jul 16, 2008
I have an Acer Aspire 3000. I shut it down last night and started it up today. It gets to the login screen where I have to push ctrl + alt + del to log in. At this point it freezes. The touchpad and keys are nonresponsive. I can however get to the boot menu before this point.
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Oct 19, 2014
I have e5-511 laptop and the cursor intermittently freezes which is very annoying.i have had the laptop one week.
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Jan 28, 2015
My laptop (Acer Aspire 5750) has been freezing ever since the day I purchased it. I've had the laptop for about 2 years and done clean installation of Windows multiple times to attempt to fix the problem. It happens to freeze unexpectedly during usage of the latop and even when I'm away and come back it is frozen which leads me to turning the laptop off and on. I do have SquareTrade warrenty on my laptop and I sent it in so I can try getting the problem and fixed; but I got it back.
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Oct 29, 2014
Whenever I close the lid on my Laptop let it sleep for a while I notice when I press enter to resume from that mains screen that it takes maybe 30secs just to load up, before it was always instant. Also my powercord is sort of lose so it goes in and out very fast then I notice that when my power cord comes out that my laptop also freezes for 30secs.
I scan my laptop everyday with AVG and Malwarebyts, I use CCleaner weekly and DeFraggler monthly, unless I download lots of files then I'll scan it and if it goes above 5-6% I do a full scan
I don't download much. The only games I have on here is WoW, RIFT, Path Of Exile, ArcheAge and 2 other small steam games. I don't use Itunes. On the buttom right corner where my clock is I only have up Raptr, AVG, CCleaner and that's it..
It's been doing this for maybe 2 weeks. I I use Windows 7. The only time I update my laptop is when I go to Control Panel and click "Windows Update" and see if there's any.
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Feb 15, 2015
Today I was using my laptop (Acer Aspire 5742G) normally and then suddenly my screen freezes and turns off. The picture at that moment when the screen froze was covered with green horizontal lines and some small green squares and then the screen switched off while the laptop continued to operate normally.
I tried to restart my laptop, but the screen does not turn on, and looks like laptop is working normally because I can hear the windows login sound (led indicators for WIFI and read data from the HDD are working). I tried to connect the laptop and TV via an HDMI cable, but the TV does not get any picture.
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Jan 23, 2015
So I just bought (came in yesterday) a brand new aspire v 15 nitro and now it often freezes and crashes/shuts down at boot-up. I turn it on i get the acer boot up screen and then it stops and after a minute or so and shuts down.
I have done some things to it:
-partitioned the hdd (150/800 GB)
-updated windows
-checked for updates through acer care center (only one intel update)
-installed: steam, origin (EA), firefox, openoffice, winrar, viper (plagiarism scanner wich i used on my previous pc) and a couple of games
-uninstalled mcafee
I did not change any strange settings, like disabling apps from start-up except for steam.
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Sep 27, 2009
I have problems with this configuration Aspire 5810TG (ati4330) + Win7 RTM 64bit
- i dont know how to activate ATI 4330 vga (i can see it in device manager but dont know how to activate, there is no option in intel vga control pannel)
- bios version 1.28 (default from store)
- bios set "Switchable graphic - Switchable"
only installed:
- intel GS45 chipset 64bit drivers (infinst911autol.zip)
- intel GS45 vga 4 series 64bit drivers (Win7_64_15154.zip)
- ati vga drivers (ati_9-9_beta_win7_64_dd_CC.exe)
- Acer lauch manager (LaunchManager_Dritek_2.0.03_Vistax64Vistax86_A.zip)
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