Acer Aspire 5755-6699 :: ERecovery Stops At 99%
Jan 12, 2015
I have an aspire 5755-6699 that has been giving me problems. It keeps freezing up and going into windows recovery at startup. Windows recovery stopped at checking and fixing disc errors. So I bought a new hard drive and put it in and tried to restore it with the recovery disks. Everything went fine until the very end with the language disc. The top bar went to 100% complete and the bottom bar stopped at 99% and just stayed there. I tried to restart the computer but it says there is no valid disk drive. Tried running e recovery again and the same thing happened. What should I do?
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Jun 14, 2009
Been trying to do a full system back up on the eRecovery program on my Acer 6935G laptop but during the first disk out of three it gets to 99% and then the whole laptop locks up (I have just read up on google that the Acer program does this anyway to make sure nothing running in the laptop's background gets in the way with the writing process) and after about 5 mins or so the laptop kick in again & I can move the mouse and do things like browse the net again etc but the Acer eRecovery program still sticks at 99% and the DVD drive stops as well but then nothing. Also as well while the program is still running at 99% and the DVD drive stops when I look in my computer I notice that the DVD drive has disappeared and it has also disappeared from the device manager too! when rebooted though the DVD drive seemed to work normally & displayed in my computer again etc.
Last night the same thing happened as well when I made a back up of the Acer drivers & applications through the eRecovery program and it first halted at 99% too and because the system locked up I thought that the whole laptop had crashed so i rebooted the laptop & as well corrupted the writing of the disk so the incomplete disk had to go in the bin. Tried the process again with a new blank DVD and it worked and completed the application & driver back up. I'm puzzled to why it stops at 99% and does not complete but I want to see if this is a common problem or if anyone else has had the same problem? (I know that there are a couple of people on here who have bought this laptop on here recently) I don't want to risk keep trying to do the back up only to waste DVD's. By the way lastly the DVD's I am using are DVD+R's and they are over a year old.
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Nov 13, 2014
I have an ACER ASPIRE 5755 laptop with 4GB RAM and 500 GB Disk. Now the issue I am facing is, it doesn't boot up. It just sits at a screen for sometime and then even if we reboot it goes to the same screen which is much prior to loading Windows and I believe just after the POST. I checked in the BIOS that hard-drive was not getting detected. I unplugged replugged ..took it out, put it back in but nothing worked. Than I removed that hard-drive and replaced it with a working hard-drive of my fren's & eventually it booted up fine. Hence this isolates to be an issue with the hard drive. Now my question is that, "is there any upper limit on the size of the hard-drive (as the inboxed one was 500GB)". I am planning to take 1TB hard drive. So will that work In addition to this, is there any link provided by Acer which I can browse and check what all Hard-drives are supported / compatible / recommended by Acer. I have been a big fan of Acer Laptops from a long time and would not want to buy a new laptop just because of this simple hard drive issue.
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Jan 27, 2014
I have a Western Digital 1TB USB 3.0 external drive. I am connecting it to the correct (blue) USB 3.0 port on my Acer Aspire 5755-6647 laptop which runs Windows 7 x64.
Upon connection, I get the "This device can perform faster: This USB Mass Storage Device can transfer information faster if you connect it to a Super-Speed USB 3.0 port" message. When copying files off the drive, I get about 32 MB/s, which corresponds to USB 2.0 speeds.
I have tried disabling USB power management in the USB 3.0 Host Controller Utility. I have tried uninstalling the device and reinstalling it. The cable I am using came with the drive and is a USB 3.0 cable. I have the newest Renesas USB 3.0 driver installed (2.0.34.0). I have also tried using an older Renesas driver. My BIOS is up to date (P5WE0121).
The first time I connected this drive to my laptop, it was on a USB 2.0 port (I had for some reason misremembered which side of the laptop had the 3.0 port and didn't check for blue). As I said, though, I've uninstalled the device completely. I suspect that Windows may be "remembering" the device and installing it with the 2.0 driver.
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Jan 2, 2009
Im trying to do a factory restore using the Acer eRecovery on Aspire 5100 laptop, which I set up using their wizard, input the password, ran from Vista, it has rebooted and is showing the Windows XP logo and the moving "progress" bar thing. However, after about 3 mins, the bar stops moving and nothing else happens, its been like that for ages now. Resetting the power starts it up and gets to the same point and stops again. I have used it before without problems, the hidden partition was there before I started (I checked). Now I cant do anything with the laptop at all! Can anyone suggest what I can do now? I didn't ever get round to making DVD backup disks. The machine is also 2 years old, and I dont want to spend a fortune on Acer's 50p per min customer service, considering they should've given me a boot disk with the machine in the first place. I only wanted to restore it as for no apparent reason all my USB devices stopped being recognized by vista.
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Jan 2, 2008
I'm working on my friends laptop (model mentioned above). He does not have the eRecovery CD so I'm unable to restore the machine back to factory. I tried loading XP Pro (Volume License) before and after disabling D2D in the BIOS and wiping the HDD.
Once the installation begins, the machine begins to install the necessary files normally, I reach the "Starting Windows" prompt then the machine crashes to the following error(s):
Technical information:
*** STOP: 0X0000007E (0XC0000005,0XF854A0BF,0XF8996208,0XF8995F08)
pci.sys - Address F854A0BF base at F8543000, Datestamp 3b7d855c ***
No additional hardware is attached to the machine during install, It has the default hardware installed. The same Volume License install disk worked fine on an older Aspire 3000 model, Dell, Gateway and (2) custom builds.
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Dec 29, 2014
My boyfriends computer has "crashed" after he tried some "optimizing" last night.
When at the login page, it freezes before it is possible to write the password so access to the computer is not possible.
Has checked F2 at boot and D2D is set to be enabled.
When I click Alt+F10 at boot up, it says "wait a minute" where after it loads the windows 8 layout, not the erecovery tool as shown in the video by acer.
How can I check in the bios whether the recovery partition is corrupt or what else to do?
No recovery disks has been made.
It is an Aspire E1-571G laptop.
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Sep 24, 2009
I have an Acer Aspire 6920 and I'm trying to to do the erecovery, everytime I try to create the disks I get a message saying
"Error Code: 1014
Burning Error, Please insert a blank CD/DVD into the optical drive and press OK to continue"
I have tried many different blank discs but I always get the same error. I have also red the thread on this forum where someone had a similar problem and I tried running my computer in safe mode but the programme will not run..
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May 1, 2009
I was trying to do a Factory Recovery in my Acer Aspire 5610z using eRecovery. Everything was fine until the "Acer Launch" window appeared.
Now it stuck at "Process 1/2","Install eRecovery solution", "Please wait"
There is another window behind it but I am unable to view it, this is going on for more than 2 hrs and I would very much appreciate your help to acomplish this recovery.
the axer lauch window couldn't be moved.
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Mar 6, 2015
I was given a laptop aspire v5-122p and the ALT+F12 for internal recovery is not working. The hard drive and partition seems corrupted and damaged. Windows 8 try to start but a message says there was something wrong and that it will try to fix fit but it restart and do the same in a loop. I scanned the hard drive with an application that let me run it from a usb bootable flash drive. The hard drive came with sector errors.
If i install a new hard drive, can i order an erecovery disc and install everything or do i have to do something special? i read somewhere that clean hard drives need to be prepared first with another set of tools provided by Acer. The tools provided in the link are in an ISO named "Format CD".
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Aug 10, 2014
Last night, my system started hanging on the welcome screen (for over 30 minutes), so I attempted a windows system restore to a few days ago. That wouldn't work (I can re try it and advise of the specific error messages)....
I then tried the Alt+F10 erecovery, but again receive an error message when it is almost complete - the message says "windows restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer, then restart the installation" ....
The complete factory reset is the only thing I haven't tried, as I'd rather not lose all the pictures and music I have stored on there- is there a way to resolve the issue at all, without completely wiping the hard drive? I have access to other pcs etc to download things and burn them to cd/DVD/memory sticks...
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Dec 20, 2014
I am using the Acer eRecovery discs (Windows 7 64 bit) on my Aspire V3-571. On multiple attempts at a recovery the process hangs at Step 41 of 60 when trying to load the OOBE (Out Of Box Experience) file. A second set of discs provided by Acer produces the same results. I have an extra 1TB WD SATA HD that I have swapped into the laptop for troubleshooting purposes. No joy there. The recovery process appears to run normally until it stalls at Step 41. It has hung at that point for an hour with nothing happening.
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Oct 25, 2014
AO532h (Win 7) e-recovery successful (better than ever). Does one run a program to find "pre-recovery"backup files?
This file was new in.... C:/Backup/Public/...../Log/channel.ini:
[LOG PATH]C:UsersPublicOEMAcer VCMLog[UDP ONLY]OFF[LOG LEVEL]DEBUG[UDP PACKET LOWERBOUND]1[NORMAL THREAD WAIT TIME]1000[TRIAL BEFORE STOP VIDEO]3[UDP RECV DISCONNECT SEC]30[UDP SEND DISCONNECT SEC]20[KEEP ALIVE INTERVAL]500[WAIT UDP SYN TIME]20000[SYN PACKET]50[TCP RELAY THRESHOLD]1000[DYNAMIC BANDWIDTH INCOMING INTERVAL]20[DYNAMIC BANDWIDTH OUTGOING INTERVAL]50[2nd INVITATION TIMEOUT]2
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Oct 31, 2014
I found C:OEMPreloadAutorunAPPeRYsetup.exe and eRY4053005ACER.cfg
Ran setup but still no driver/app list or manuals list.
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Jun 22, 2008
A coworker lost her HD, a new one was added and she bought XP Pro now when I try to install it, when it gets to Setup is starting Windows it stops and stays there for ever. I have left it like that for two days and get nowhere.
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Jan 25, 2015
I have purchased an Acer Aspire ES1-111M-C3CP with windows 8. I am generally really pleased with the laptop and quality, except for one thing, the mouse pad stops working. When this happens I have to plug a usb mouse in the move the mouse pointer on the screen. If I restart the laptop then the mouse pad works fine, then randomly it will stop working again.
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Mar 5, 2015
I have had my aspire e1 touch for a couple months now and a couple weeks in it randomly wouldn't detect the touch ability. I have to shut the laptop down and back on again for it to work (simple restart won't work) It's a new computer so I haven't upgraded any os, it's running with the Windows 8.1 it came with and I have chrome as the browser. It seems to happen when I wake it from sleep, not in the middle of using it. When the touch is not working, the device manager doesn't even detect that touch is an option (it's hidden, but grey and cannot be enabled)....
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Jan 20, 2015
I have screen flickering problem with my Acer Aspire 725 with windows 8 OS. Flickering stops when i remove the power supply. I could see the battery plugged and unplugged symbol in Windows 8 continuously. Whether i should replace my battery or power supply adaptor?
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May 3, 2009
Okay so my first question is this: Right now my wireless light is on showing that it's wireless, but if I close my laptop, or if it goes to sleep, and then I go back onto my laptop the wireless stops working and the light is off and it won't go on when I move the switch. I have a Aspire 5590
My second question is: I've hooked up a second monitor to my laptop I checked the settings and it works like this, if I move my mouse to the right and keep going, my mouse appears on the second screen. How can I make it so that the start menu and everything goes from the first to the second screen that way I can close my laptop, cause if I close my laptop screen it disables the second screen also/
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Jan 26, 2015
I have an Acer Aspire V3-572g. My laptop came with windows 8.1 installed already. Currently, my pc is being reset to factory settings because I can not figure out how to keep the hdmi from going out after windows updates. The only way I can keep get the hdmi port to work is the factory reset it. The only way from keeping the hdmi working is by turning off windows updater. However, I'd like to figure out how to keep the hdmi working without doing so. My graphics card is Nvidia 840 M. Here are a list of things I've done after my laptop stops recognizing the hdmi.
Uninstall and reinstall the display drivers, both from intel and Nvidia
Update the drivers to be up to date
Downloaded intel's utility manager to keep driver update to date
Downloaded factory installed drivers from Acer's website
Contacting microsoft and have them remotely connect to my laptop
Restored back my laptop to previous working conditions (although the hdmi never worked by going to a restore point)
Swapped hdmi cords and displays
After several hours of researching and trying different things I'm stumped. I bought this computer with the sole purpose of connecting it to a TV. I've also had this issue with another laptop which I returned. This problem isn't a hardware problem as I'm connected to the same monitor with an old desktop using the same cords. I'm guessing there is a compatability issue with windows and the display drivers when there is an update.
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Sep 17, 2014
I've been having problems with this device since the day I bought it. The second day I owned it a bad pixel jumped onto the screen. After pushing it for some time physically on the surface of the screen it dissapears for another day or two.
But my biggest problem is taht sometimes touchpad simply stops responding to any gestures or mouse cursor keeps shaking on my screen. The only ting I can do is turn off the whole touchpad and wait for it to repair itself.
Also it happens that for no apparent reason my notebook behaves like as if I had been pressing CRTL button all the time, while I dont do it at all. Pressing S key alone makes it run into save options. Left clicking on the page makes it open in a new bookmark.
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Sep 2, 2009
i've never had to use it until now. (was getting sum blue screens n laptop wouldnt boot up but sum how managed to work now) newho i was wondering about what some of the options mean. like the backup drivers and app what does that mean? and say i wanted to backup like the windows settings and stuff is there a way to do that?
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Aug 7, 2009
1. Can anyone give me information on how to change the default drive for
user-created backups? Currently they are stored to the D: drive. My D: drive is currently full and I need to change this location?
2. Also, where can I find some useful info explaining the recovery procedure in the event of a system crash?
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May 1, 2010
I have been using my computer for about 4-5 months now, downloaded files and installed applications etc... but I still have not created the Factory Default Disc. Will this mean that whatever discs I burn now include all the programs and files I have right now? Should I restore it to factory then burn the discs? Is it possible to burn the discs without all the bloatware on them?
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Nov 9, 2008
After a clean install of Vista without deleting any partitions I cannot install eRecovery software.
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Jan 22, 2009
I'm planning to kick my Aspire 5024 laptop back to the factory settings, but wanted to put one uncertainty to rest.
I understand C partition will be restored to out-of-box condition and it no longer contains anything important, all is backed up. However, I have run out of storage space with backing up the D-partition. The partitions are as they were when machine was bought.
Will Acer eRecovery touch the D: (DATA) partition if I instruct it to restore the factory setup? I have found multiple references saying both yes and no. Part of it is due to ambiguous language ("all files will be wiped" "the HDD will be in the condition you bought it" vs. assurances that D: is safe)
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Apr 18, 2009
Would an 18 month old Acer 3690 that shipped with VISTA have the option in ERecovery to reinstall the whole OS from the hidden service partition. I know XP versions do, what about Vista ?
haven't got the notebook here... when I upgraded XP to Vista I remember that ERecovery at the time wasn't supported... wouldn't work with NFTS or something according to Acer.
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Jun 9, 2008
My girlfriend has an ACER Aspire 6330 which needs to be re-install (it was probably infected by a virus, like a trojan). She has the recovery DVD and the hidden partition (around 4GB, but called "ACER" unlike other laptops as I've seen on these forums), she has Windows XP SP2. I managed to format the main partition (the one with Windows normally), but I can't re-install windows + drivers
When using Acer Empowering tools, there is simply no eRecovery Manager icon (only 4 of them, instead of 6). I tried to download the Acer eRecovery tool from their website, but it refused to set-up saying "Error: this system doesn't have D2D" or something similar.
But this laptop do have D2D ability:There is a hidden partition, with a full working-windows
There is a D2D functin on the BIOS (which is activated).
When I tried to use the recovery DVD, it basically copy files somewhere (it seems it's on the hidden partition) for like 1 hour, but the main partition (the one after the hidden partition) is still with nothing on it.
When I start using the hidden partition (pressing Alt+F10 at the Acer screen), it just starts normally from the hidden partition and that's it. It doesn't copy anything on the main, blank one. And Acer Empowering still does not have any eRecovery thing...
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Apr 25, 2009
I have a new laptop. The system is just now finishing initial configuration. The D drive is empty. After it finished, I want to repartition the C drive to enlarge it.
Do I need to do a eRecovery from the hidden partition, or can I just proceed as normal? (after reboot, of course)
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Apr 25, 2009
I do not know what happened to ACER TW , but looks that their FTP, was loaded with the most fresh software versions, at list for the older generations of the laptops , other than the very fresh.
I find out that there was one updated version for the eRecovery 1.3.3.9, that many laptops still use, as it is part of the erecovery hidden partition software - utilities.
No were in earth you can find a download about the eRecovery 1.3.3.9.
Or worst ... not possible to find the eRecovery 1.3.9.2.zip as the ACER TW server has close down.
So ... now its my turn to ask for some real help about finding this file.
If some one haves it, i do need a copy.
And no matter what, i must find it.
Last know source about this file, its this link.
[url]
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