Acer :: Aspire 3690-2196- ERecovery
Jan 2, 2008
I'm working on my friends laptop (model mentioned above). He does not have the eRecovery CD so I'm unable to restore the machine back to factory. I tried loading XP Pro (Volume License) before and after disabling D2D in the BIOS and wiping the HDD.
Once the installation begins, the machine begins to install the necessary files normally, I reach the "Starting Windows" prompt then the machine crashes to the following error(s):
Technical information:
*** STOP: 0X0000007E (0XC0000005,0XF854A0BF,0XF8996208,0XF8995F08)
pci.sys - Address F854A0BF base at F8543000, Datestamp 3b7d855c ***
No additional hardware is attached to the machine during install, It has the default hardware installed. The same Volume License install disk worked fine on an older Aspire 3000 model, Dell, Gateway and (2) custom builds.
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Aug 16, 2008
I have damaged the right shift keycap - it is still in place but badly defaced.
I live in Spain, so finding a repair facility is difficult (believe it or not).
I would like to replace the keycap - but I can't discover what key type it is (I was going to try to get a replacement from a seller on eBay in Canada). The seller lists key type A-11, A-12, A-18, A-37 . To purchase, I need to specify which type.
[url]
i am reluctant to attempt to remove the key to check the type.
Can anyone tell me me which type the aspire 3690 has?
Or maybe someone has already replaced a keycap on this model and can recogise the type I need to specify?
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Apr 5, 2009
I have a aspire 3690 running vista. The left side of the keyboard types fine. The right side some keys don't work other type multiple letters and preforms different action. I replaced the keyboard twice thinking i bought a faulty one but still have the same problem. If i use a external USB or the onscreen keyboard it works fine. I also flashed the bio and still no change.
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Apr 2, 2009
I have to Laptop Acer Aspire 3690, But same days ago laptop does'nt work Good. i would like to say that when i press (power switch) butten Laptop just responce for a 1 mint and then off ...
i have to a litta bit information about desktop computer CPU, so that's why i am trying to repaired . when i open my laptop and all thing motherboard, i don't understand what can i do bcoz i don't know where is that problem in motherboad, ... and and then i have to performed spray in motherboard. and then i closed the motherboard all thing , and i gone to connected main power and pressed switch power but does'nt responced me ,
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Nov 23, 2007
I have a Acer Aspire 3690. It has a Intel Celeron 420 M @ 1.60 Ghz with 512 RAM (Recently updated to 2 GB)
Now I am pretty sure this is compatible with mine: (Here)
(NewEgg seems to be having problems with the website, just fyi, unless it is my computer)
It is a Intel Core Duo T2300 @ 1.66 Ghz. Now I have been wanting to know if the SOCKET is correct. Now according to NewEgg, it says it is a Socket M. Now according to utilities I have been running it says mine is a Socket 479.
So I looked that up and it turns out is it is basically a 478 (478 Pins) but they just said 479 for differentiating. And I have heard that Socket M and 479 are NOT the same and i have heard that they are, because sites such as NewEgg dont have Socket 479 processors cause they are actually Socket 478 Processors.
So anyways, i wanted to look up the package type to help me identify. My Package is a Micro-FCPGA. Now the one I want to get is a Micro-FCPGA as well. Now NewEgg doesn't tell you this.
So i found this place: (Here)
They called there Socket a: Socket 479 Pin.
Then i scroll down and it says: The Intel Core Duo Processors are available in 478-pin Micro-FCPGA and 479-ball Micro-FCBGA packages. This is 478-pin Micro-FCPGA package. Model: BX80539T2300.........................
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Jul 26, 2008
Have a new 3690-2970 with 512 memory Vista Home basic and it runs extremely slow. It has only been on the internet to do MS updates so I know it is not infected with spyware causing it to run slowly. I was thinking a memory upgrade would help.
I got DDR2 533 SO-DIMM, 200-pin memory for it 1 gig but can't for the life of me determine where the memory chip is located
I have looked in two areas on the back of the notebook and can't find it. I looked under Hardrive. and then there is another small panel with one screw but when I opened that there was just this chrome box in there.
Question 2 once I find it can I use both the 512 and 1gig together or only the one 1 gig chip?
I tried locating a tech manual on this notebook and none of the links showed manuals for this model.
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Aug 4, 2008
My PC allows me to save and burn files onto CD-Rs- but everytime I insert a DVD-R to do the same, a message pops up saying "please insert a writeable disc."
I've tried formatting the DVD-Rs, but the same message appears, or says "no disc detected, please insert a writeable disc."
Do I need to use DVD+Rs or buy a DVD driver?
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Feb 9, 2008
I've had this Aspire for a while but I never got the media keys (play, stop, etc) to work.
Another thigs that doesn't work is the scroll key below the touch pad.
How can I get them to work? I feel like something has to be configured/installed.
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Jan 2, 2009
Im trying to do a factory restore using the Acer eRecovery on Aspire 5100 laptop, which I set up using their wizard, input the password, ran from Vista, it has rebooted and is showing the Windows XP logo and the moving "progress" bar thing. However, after about 3 mins, the bar stops moving and nothing else happens, its been like that for ages now. Resetting the power starts it up and gets to the same point and stops again. I have used it before without problems, the hidden partition was there before I started (I checked). Now I cant do anything with the laptop at all! Can anyone suggest what I can do now? I didn't ever get round to making DVD backup disks. The machine is also 2 years old, and I dont want to spend a fortune on Acer's 50p per min customer service, considering they should've given me a boot disk with the machine in the first place. I only wanted to restore it as for no apparent reason all my USB devices stopped being recognized by vista.
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Dec 29, 2014
My boyfriends computer has "crashed" after he tried some "optimizing" last night.
When at the login page, it freezes before it is possible to write the password so access to the computer is not possible.
Has checked F2 at boot and D2D is set to be enabled.
When I click Alt+F10 at boot up, it says "wait a minute" where after it loads the windows 8 layout, not the erecovery tool as shown in the video by acer.
How can I check in the bios whether the recovery partition is corrupt or what else to do?
No recovery disks has been made.
It is an Aspire E1-571G laptop.
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Sep 24, 2009
I have an Acer Aspire 6920 and I'm trying to to do the erecovery, everytime I try to create the disks I get a message saying
"Error Code: 1014
Burning Error, Please insert a blank CD/DVD into the optical drive and press OK to continue"
I have tried many different blank discs but I always get the same error. I have also red the thread on this forum where someone had a similar problem and I tried running my computer in safe mode but the programme will not run..
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May 1, 2009
I was trying to do a Factory Recovery in my Acer Aspire 5610z using eRecovery. Everything was fine until the "Acer Launch" window appeared.
Now it stuck at "Process 1/2","Install eRecovery solution", "Please wait"
There is another window behind it but I am unable to view it, this is going on for more than 2 hrs and I would very much appreciate your help to acomplish this recovery.
the axer lauch window couldn't be moved.
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Mar 6, 2015
I was given a laptop aspire v5-122p and the ALT+F12 for internal recovery is not working. The hard drive and partition seems corrupted and damaged. Windows 8 try to start but a message says there was something wrong and that it will try to fix fit but it restart and do the same in a loop. I scanned the hard drive with an application that let me run it from a usb bootable flash drive. The hard drive came with sector errors.
If i install a new hard drive, can i order an erecovery disc and install everything or do i have to do something special? i read somewhere that clean hard drives need to be prepared first with another set of tools provided by Acer. The tools provided in the link are in an ISO named "Format CD".
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Jan 12, 2015
I have an aspire 5755-6699 that has been giving me problems. It keeps freezing up and going into windows recovery at startup. Windows recovery stopped at checking and fixing disc errors. So I bought a new hard drive and put it in and tried to restore it with the recovery disks. Everything went fine until the very end with the language disc. The top bar went to 100% complete and the bottom bar stopped at 99% and just stayed there. I tried to restart the computer but it says there is no valid disk drive. Tried running e recovery again and the same thing happened. What should I do?
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Aug 10, 2014
Last night, my system started hanging on the welcome screen (for over 30 minutes), so I attempted a windows system restore to a few days ago. That wouldn't work (I can re try it and advise of the specific error messages)....
I then tried the Alt+F10 erecovery, but again receive an error message when it is almost complete - the message says "windows restarted unexpectedly or encountered an unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer, then restart the installation" ....
The complete factory reset is the only thing I haven't tried, as I'd rather not lose all the pictures and music I have stored on there- is there a way to resolve the issue at all, without completely wiping the hard drive? I have access to other pcs etc to download things and burn them to cd/DVD/memory sticks...
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Dec 20, 2014
I am using the Acer eRecovery discs (Windows 7 64 bit) on my Aspire V3-571. On multiple attempts at a recovery the process hangs at Step 41 of 60 when trying to load the OOBE (Out Of Box Experience) file. A second set of discs provided by Acer produces the same results. I have an extra 1TB WD SATA HD that I have swapped into the laptop for troubleshooting purposes. No joy there. The recovery process appears to run normally until it stalls at Step 41. It has hung at that point for an hour with nothing happening.
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Oct 25, 2014
AO532h (Win 7) e-recovery successful (better than ever). Does one run a program to find "pre-recovery"backup files?
This file was new in.... C:/Backup/Public/...../Log/channel.ini:
[LOG PATH]C:UsersPublicOEMAcer VCMLog[UDP ONLY]OFF[LOG LEVEL]DEBUG[UDP PACKET LOWERBOUND]1[NORMAL THREAD WAIT TIME]1000[TRIAL BEFORE STOP VIDEO]3[UDP RECV DISCONNECT SEC]30[UDP SEND DISCONNECT SEC]20[KEEP ALIVE INTERVAL]500[WAIT UDP SYN TIME]20000[SYN PACKET]50[TCP RELAY THRESHOLD]1000[DYNAMIC BANDWIDTH INCOMING INTERVAL]20[DYNAMIC BANDWIDTH OUTGOING INTERVAL]50[2nd INVITATION TIMEOUT]2
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Oct 31, 2014
I found C:OEMPreloadAutorunAPPeRYsetup.exe and eRY4053005ACER.cfg
Ran setup but still no driver/app list or manuals list.
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Feb 1, 2009
I have a 3690-2970.Everything is on the C partition of my hard drive and I can't get anything to write to the D partition.The C partition became full.This caused an error in Vista that required a clean reinstall of Vista.How can I get files to write onto the D partition of my hard drive?
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Apr 12, 2009
A friend has a 3690. Haven't seen it, but this is what they describe as happening.
Sometimes! on startup four? beeps are heard and nothing appears on screen. Turn off/on again and it will most likely boot into Windows BUT the clock is wrong, reverts to July 2005 I think. Reset the clock and all OK, until the next time it happens.
Somedays it behaves, other times not so, maybe doing this twice in a day.
As the clock is wrong does this perhaps point to the CMOS backup battery?
Any other checks we can do?
Would entering the BIOS at start up ? "F2" prove anything. I know it's difficult when its not in front of you.
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Jul 6, 2007
I'm getting a BSOD while trying to run a few small indie games (reflexive arcade), Diablo II as well. The title will begin to load then I'll be taken to a BSOD shortly thereafter, the screen goes pretty quick and I'm unable to read it. A handful of other, similar games run fine, not sure what the issue is.
Acer 3690
Win Vista Home 32bit
Intel Celeron M 1.6GHz
512 Ram
Mobile Intel 945GM Express
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Apr 29, 2010
The left click on my 3690 has quit working,and when I use the touch pad to control the cursor,it drags a blue box around.I tried uninstalling the drivers and reinstalling but I get the same problem.I also tried to update the drivers with no luck.I think it's a hardware problem.Any other suggestions?I wouldn't worry about it,but I use it to run my GPS,and I can't use a mouse in my vehicle.
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Sep 2, 2009
i've never had to use it until now. (was getting sum blue screens n laptop wouldnt boot up but sum how managed to work now) newho i was wondering about what some of the options mean. like the backup drivers and app what does that mean? and say i wanted to backup like the windows settings and stuff is there a way to do that?
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Aug 7, 2009
1. Can anyone give me information on how to change the default drive for
user-created backups? Currently they are stored to the D: drive. My D: drive is currently full and I need to change this location?
2. Also, where can I find some useful info explaining the recovery procedure in the event of a system crash?
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May 1, 2010
I have been using my computer for about 4-5 months now, downloaded files and installed applications etc... but I still have not created the Factory Default Disc. Will this mean that whatever discs I burn now include all the programs and files I have right now? Should I restore it to factory then burn the discs? Is it possible to burn the discs without all the bloatware on them?
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Jun 14, 2009
Been trying to do a full system back up on the eRecovery program on my Acer 6935G laptop but during the first disk out of three it gets to 99% and then the whole laptop locks up (I have just read up on google that the Acer program does this anyway to make sure nothing running in the laptop's background gets in the way with the writing process) and after about 5 mins or so the laptop kick in again & I can move the mouse and do things like browse the net again etc but the Acer eRecovery program still sticks at 99% and the DVD drive stops as well but then nothing. Also as well while the program is still running at 99% and the DVD drive stops when I look in my computer I notice that the DVD drive has disappeared and it has also disappeared from the device manager too! when rebooted though the DVD drive seemed to work normally & displayed in my computer again etc.
Last night the same thing happened as well when I made a back up of the Acer drivers & applications through the eRecovery program and it first halted at 99% too and because the system locked up I thought that the whole laptop had crashed so i rebooted the laptop & as well corrupted the writing of the disk so the incomplete disk had to go in the bin. Tried the process again with a new blank DVD and it worked and completed the application & driver back up. I'm puzzled to why it stops at 99% and does not complete but I want to see if this is a common problem or if anyone else has had the same problem? (I know that there are a couple of people on here who have bought this laptop on here recently) I don't want to risk keep trying to do the back up only to waste DVD's. By the way lastly the DVD's I am using are DVD+R's and they are over a year old.
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Nov 9, 2008
After a clean install of Vista without deleting any partitions I cannot install eRecovery software.
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Jan 22, 2009
I'm planning to kick my Aspire 5024 laptop back to the factory settings, but wanted to put one uncertainty to rest.
I understand C partition will be restored to out-of-box condition and it no longer contains anything important, all is backed up. However, I have run out of storage space with backing up the D-partition. The partitions are as they were when machine was bought.
Will Acer eRecovery touch the D: (DATA) partition if I instruct it to restore the factory setup? I have found multiple references saying both yes and no. Part of it is due to ambiguous language ("all files will be wiped" "the HDD will be in the condition you bought it" vs. assurances that D: is safe)
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Apr 18, 2009
Would an 18 month old Acer 3690 that shipped with VISTA have the option in ERecovery to reinstall the whole OS from the hidden service partition. I know XP versions do, what about Vista ?
haven't got the notebook here... when I upgraded XP to Vista I remember that ERecovery at the time wasn't supported... wouldn't work with NFTS or something according to Acer.
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Jun 9, 2008
My girlfriend has an ACER Aspire 6330 which needs to be re-install (it was probably infected by a virus, like a trojan). She has the recovery DVD and the hidden partition (around 4GB, but called "ACER" unlike other laptops as I've seen on these forums), she has Windows XP SP2. I managed to format the main partition (the one with Windows normally), but I can't re-install windows + drivers
When using Acer Empowering tools, there is simply no eRecovery Manager icon (only 4 of them, instead of 6). I tried to download the Acer eRecovery tool from their website, but it refused to set-up saying "Error: this system doesn't have D2D" or something similar.
But this laptop do have D2D ability:There is a hidden partition, with a full working-windows
There is a D2D functin on the BIOS (which is activated).
When I tried to use the recovery DVD, it basically copy files somewhere (it seems it's on the hidden partition) for like 1 hour, but the main partition (the one after the hidden partition) is still with nothing on it.
When I start using the hidden partition (pressing Alt+F10 at the Acer screen), it just starts normally from the hidden partition and that's it. It doesn't copy anything on the main, blank one. And Acer Empowering still does not have any eRecovery thing...
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