Acer :: Unexpected Error From The Acer Arcade And It Won't Run
Jan 10, 2009
Was using the Acer Arcade and was informed about the latest patch by the Live Update.
I ran the install patch and during install the McAfee informed me that two of the files were trojams and had to be removed. The files were CL26934.RRA and CLDO7416.RRA, so now when I stick my blu-ray into the drive I get an unexpected error from the Acer Arcade and it won't run.
So where did the files go, and why would ACER put out a patch that conflicts with the pre-installed anti-virus?
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Nov 29, 2009
I have a Acer 1410-2285 with the dual core U2300 processor running Windows 7 (64 Bit). I am having a what seems to be an excessive number of blue screen error shutdowns/restarts (2-3 per day). This seems to happen the most often when the notebook is asleep and I wake the machine up to the "Windows did not shutdown properly message" but occasionally I do see the BSOD when I am using the machine.
The only modification I have made to to the notebook was to install 4GB of PC6400 ram. I updated the drivers with what Acer has posted on their website, but i have not tried to install the non-Acer drivers.
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Nov 3, 2014
Well, when my notebook finally start, on desktop it show an error message:
"Windows has recovered from an unexpected shutdown"
Problem name: BlueScreen
Version SO: 6.1.7601.2.1.0.256.1
Id. regional setting: 13322
Note: I updated my laptop with 4 RAM and Wx 7 32-bits. The hard disk also is new .....
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Jul 11, 2009
I'm trying to re-install Vista 32 bits on my laptop, but it gives me a error. The error that I get is:
Windows installation encountered an unexpected error. Verify that the installation sources are accessible, and restart the installation. Error code: 0xE0000100
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Apr 25, 2010
im going to clean upgrade to win 7 64 bit, after i do that i know acer do drivers for web cam ect... but can i download acer software eg Empowering Technology, Acer Arcade Deluxe ect.
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Nov 5, 2009
Just received 2 new X220 thinkpads - I'm attempting to burn factory recovery disks on a lenovo USB multifunction cd/dvd drive.
I receive the 'error unexpected error occurred (rc=9)' when attempting to burn the disks - I came across another forum suggesting that the first disk is a CD and the rest should be DVD - This worked to burn the recovery media - however when I inserted a DVD to continue the rest of the recovery media I receive the aforementioned error.
I have gotten 1 of them to complete a full set of disks - 4 in total. The other one, no such luck.
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Dec 3, 2009
After installing Win7 (Acer Upgrade) on my 4810TG Timeline I experienced two unexpected shutdown, with BSOD during the start (right after boot screen). Any similar behaviour or solution?
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Nov 12, 2014
I bought an ACER ultrathin S7 392 about 7 months ago and for the last month it has been shutting down unexpectedly when on battery but not when plugged into the mains. There is no shutdown routine, crash or error message it just loses all power. A second issue which may or may not be related is that sometimes when i attempt to shutdown the unit it restarts instead. I have sent it back to ACER support to fix but I think they just reinstalled windows and when they sent it back they had not fixed the problem. I have since contacted them again and they said it was fine when it left the workshop.
Acer S7 392
Bios 2.09
Windows 8.1
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Oct 16, 2008
i have a problem with my acer 6920G. From time to time when i put my computer on I get this windows xp (while i'm running vista) loading screen and Acer Arcade Deluxe gets booted. (Even though i uninstalled it?) So i'd like to know if there is any solution for this problem.
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Sep 23, 2008
I'm just wondering if AAD comes with the Cyberlink H.264 codec - the one that enables GPU decoding. Because if it does, I have a reason to install that thing back on my system.
Here's how you can check. Open up Windows Media Player. Right-click on the top bar, go to Help, then About Windows Media Player. Click the Technical Support Information link in that box, and your Internet browser will open with an HTML file with all your codecs. Save a copy of that HTML, upload it somewhere like RapidShare/MegaUpload, and post the link here.
I'll report back with my findings - if it means we don't need to buy CoreAVC or another decoder, I'm all for it.
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Apr 17, 2009
When trying to play a movie on Acer 5735 w/Vista, the audio plays but I get no video.
I've checked for the latest updates on Vista and Acer Arcade.
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Jan 7, 2009
i am looking to download the latest version of acer arcade deluxe (2.0.5814) for my 8920 i have version 2.0.5343. does anyone know where to download it because when i try and update through the program it keeps saying download fail tried calling acer they didnt even know about the problem until i addressed it.
i know about that one website going around but that doesnt have the latest version
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Nov 21, 2009
i've recently bought an acer aspire 5739G and i've noticed that the notebook also boots up when i press the arcade deluxe key. After the boot screen with the acer logo i just get a blinking cursor in the top left corner of the screen.
I even tried booting like this with an audio CD or DVD inside, thinking it's some sort of multimedia mode, but with no luck.
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Oct 1, 2008
i turn on my computer again and it goes to acer arcade instanton. i exit it and then when vista boots up it tells me to chkdsk. im suspicious but i skip it... when i login it tells me that my user profile is messed and thata bunch of stuff is corrupt. i then do chkdsk and luckily it manages to repair it and i still have my files. however all of my settings and user accounts are gone... also a lot of things dont feel right.
i think after backing up i might do a reinstall. just to confirm, if i use the recovery dvd, D:/ will not be touched right? (D:/ is where my files will be saved)
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Mar 8, 2010
I've noticed that in the audio settings section of Acer Arcade Deluxe, the box for Output Mode says None.
I'm running the latest version of Arcade Deluxe (2.6.7426) on my 6935G with Windows 7 Home Premium x64.
Just wondering if this is normal?
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Mar 12, 2010
I downloaded the latest updates for Acer Arcade Deluxe a couple of days ago, using the Live Update feature within the program, and noticed today that McAfee has quarantined two files related to this program.
The files are both located in c:program filesacer arcade deluxeplaymovievideofilter. The first is BCMDFILTER.DLL, this is detected as Artemis!2309D0D4349A (Trojan) and the other is CLDABCD.DLL, detected as Artemis!202C3E6FA905 (Trojan).
Can anyone advise on these files please? Are they trojans or are they legitimate? I have forwarded the files to McAfee and have no idea whether to allow these files or not.
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Oct 23, 2009
I have seen closed threads on this subject on this forum, but not found a "this worked" conclusion. However, I'm hoping that someone may know the answer, so here I go.
An accidental press (a cable fell on it) of the Acer Arcade button when the machine was turned off caused it to start up and install Acer Arcade (couldn't stop it installing) which appears to load in a cut down Windows XP shell in a separate partition and should, I'm told, switch back to the main VISTA environment on shutting down - but it doesn't! The machine just goes into hibernation mode!
I have searched the "net", spent a long time on the phone with a Technician, and basically nothing has worked - can get into the BIOS and have turned off D2D which was enabled, can't get to Windows Safe Mode, or VISTA. I can get into various forms of recovery options, but they can't find the operating system, etc etc!
I'm facing full recovery and losing everything that hasn't been backed up and spending ages reinstalling everything, which I don't want to have to do if I can help it! Also, I could go through this whole process and still risk the same thing happening again in the future, which is really frightening! So if I have to do that does anybody know of any way I could disable this awful button afterwards - this is supposed to be a working laptop, not a games and video toy!
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May 17, 2010
I'm playing a film through the arcade deluxe on an Acer Aspire 8942g i7 running windows 7 home premium, and the music sounds excellent, however the speech is exceptionally quiet, is there a setting somewhere that I'm missing to get the sound how it should be?
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Mar 7, 2010
I've installed a second hd in my 8935g for an xp install, and got a couple of q's before I get stuck in.
1. is there way to install windows XP as a "genuine" acer oem install "like the "genuine win 7 install procedure"?
2. And is there info on ways to recreate the "acer arcade" button usage to boot win 7 and a full xp from the new disc depending on wether I press power button or media button.?
I've done some searching and found some good info, especially re ACHI slipstreaming, but haven't found anyone using the arcade button for an alternative boot method (other than to force different video card in win 7)
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Apr 3, 2009
I have an Acer Aspire 6920 and I absolutely loath the Acer Arcade Deluxe.
anyone know how to completely remove it or disable it?
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Jan 10, 2009
I have an Acer Aspire 6930 and it has the easy launch button for the Arcade Utility. I can not get it to launch and I do not see it in the programs. How can I tell if I have the Arcade Utility or not even though the button is there? The WLAN and internet buttons work but not the bluetooth or arcade ones. I'v not found any answers on the web.
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Mar 5, 2013
I am facing unexpected shutdowns while playing games. I have a Dell Inspiron 14z (n411z). Its about 7 months old. In the beginning , games worked very well on it but now when I try to play the same games the laptop shut downs without any warning. I ran the Dell diagnostics from the boot menu and it said, "Warning. One or more thermal sensors were out of range." and it was highlighting the cpu thermistor...
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Oct 13, 2009
i just installed win 7 and it's really amazing, but i have an issue with 7loader 1.5
My win7 is v 7600.16385.090713 Home Premium
After installation i turned off the UAC and started the 7loader and did all the procedures. But when i restarted win wont start and remained with the promt command flashing and nothing happens.
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Sep 21, 2008
Acer 5920g with 8600m gt 2gb vista.
Many full screen games go black after an unkown period of time.
The game freezes and will not recover, background music can still be heard. The ! tray icon tells me display has had an error and recovered.
Happens with Crysis, Assassins Creed, and Mass Effect.
Regular use, applications, COD4MP and older games are unaffected.
I initially was under the impression that this was due to TMM looking for alternate displays, but it since has been disabled.
This was happening with released drivers, updated to 177.92 and the issue was not resolved.
It is unpredictable, games run smooth until crash. Temp is usually kind of warm but nothing extreme, low/mid 60c at time of crash.
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Jan 2, 2010
The niece brought her Acer Aspire 3680-2682 laptop to me it would not boot to windows, after POST getting an error message:
Windows could not start because the following file is missing or corrupt:
system32hal.dll
Please reinstall a copy of the above file
but before that, when I power on the unit, it says:
Please select the OS to start:
Microsoft Windows XP Professional
Microsoft Windows XP Home Edition
Strange thing with the above is that this is supposed to be a Vista unit so why are those OS showing up? Anyway when I try to reload the OS, I am getting this error:
Installation was cancelled
Windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available and restart the installation. Error code: 0x80070017
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Dec 14, 2008
Just bought a new Acer laptop 5730z. (Acer Aspire 5730Z-322G16Mi)
At first, when installing windows vista premium I got an error 0x d000000D in the very beginning after chosen language setup.. Then the system restarted and tried to re-install(?) software or so..
Acer eRecovery Management
Restore partition
harddisk0partition2
When it had done it 80-90 %, it started all over again three-four times. It stopped always somewhere between 80-90%. It took 1-2 hours to get Vista installed on this computer, after several restarting. After I got Vista installed, then Windows-updates won't work. The system freezes always when trying to get updates. Browser Firefox crashes all the time, even task manager crashes..
Is the computer broken or is there something terrible wrong with vista? Maybe problem with memory? Motherboard? Corrupted harddisk, install-files? And yes, no cd's came with.. I didn't even manage to burn eRecovery dvd's (needed two disks). After one disk the eRecovery just stopped and said, that disk cannot be created.
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May 15, 2008
i havn't used my DvD burner in aprox 3 month's and it was working fine with Nero 7 Premium. i have just atempted to burn a dvd when that error come up "Power Calibration Error" the dvd burner that i have is Matshita DVD-RAM UJ-845S. i don't know what to do. i am running a Aspire 5672WLMI
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Nov 27, 2008
I used 2 X 2GB memory but on my BIOS it recon only 3.3 GB, but few days ago my laptop going nuts, my geforce 7300 go is falling.
after contacted my local acer service, and they examine my laptop, they found my mem card had no problem on it, and the upgrade my BIOS to clean up the mess but, my mem reduce from 3.3 to only 3 gb. it all at the bios mem check, not on OS. they said this laptop didn't support 4 GB memory, that's wierd, on this notebook spec it said up to 4 GB. not 3 GB.
so where the going wrong? since I already run this laptop with 4 GB ram and recon it as 3.3 gb and had no problem with it, for a long times, but after had problem with the geforce faling down it can't recon 3.3 gb after they fix it with upgrade the bios. I think the problem goes to the motherboard, if I goes to old bios the geforce is falling down, if I stay on this bios it's only recon 3 gb ram mem. they can't explain why this happen.
and the bottom line, you guys with acer laptop and using 4 GB ram memory should check at the bios, how much it recon, it as 4 GB or 3.3 GB.
since IMHO the OS never will be using 4 GB if the bios didn't recon it.
but there is some glicth if you look at the system information it recon 4 GB but, on bios it recon as 3 GB and the task manager recon it as 3 GB
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Jan 31, 2008
It appears that the int15.sys driver was deleted from my computer (running Windows Vista) and now the machine is unable to boot up, even in safe mode. The Acer support folks say my only option is to pay someone to pull the information off of my hard drive, reformat (or recover, as they say), and then move everything back over. This will cost me about $100 and when the computer was only $400 and new two months ago, I don't want to spend more money on this thing.
From what I understand the int.sys driver is used as part of their eRecovery program but is very similar to a spyware or adware file. Therefore, when I was running Webroot's Window Washer program it deleted the driver. It seems like this may be an Acer specific driver and is not on all machines. Does anyone have any other suggestions besides the option Acer game me above?
A couple of ideas I have but would need more help on include:
1) If someone could put this driver on a jump drive or CD, could I tell the computer through command prompts to find the driver?
2) Would a Vista operating system CD be of any help to repair the driver? The support person said that I cannot get an OS CD from Acer, so is there someplace else I could find something like this?
3) I can reset the OS back to factory defaults, so I think the driver is still on there but the master boot record is corrupted. I do not know how to find the drive or update the master boot record.
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Sep 5, 2014
During restore using Acer recovery disks for this Acer aspire 551, the recovery stalls at the final step where the wim file is written to the c: drive. It gives me an i/o error.
I suspect that the disk is functional because I have run the cmd.exe program from the x:drive and then run both scndsk.exe and scndsk.exe /F to fix any errors. No errors were detected.
However, any fix for this error that I have encountered suggests replacing the hardrive. This seems to be inappropriate, in this case.
I should also say that I have used dos commands to copy a file from the system32 directory to the c: drive successfully suggesting that there is no problem with writing to the disk.
Lastly, the cd rom hardware must be working or the disks would not be successfully read to the final stage. How this can be an i/o error eludes me.
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