Dell :: Do Not Install The Update 'IdeaCom HID Touch Screen (PS/2)'
Jan 14, 2009
Warning, do not install the optional update from Windows update called 'IdeaCom HID Touch Screen (PS/2)' on your Dell laptop.
If you do, your built in touch pad will no longer function.
This happened to me on my XPS M1530. To fix it, in Vista, I simply plugged in a USB mouse, opened up device manager, found the IdeaCom item under Human Interface Devices. Right click on it and select 'Uninstall' and also check the box to remove the driver.
To completely uninstall in XP, you may have to delete one of the INF files from C:Windowsinf. It should be the last one named oemXX.inf.
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Nov 10, 2013
So I recently updated my u310 Touch to Windows 8.1. My audio isn't working anymore. I've checked the drivers, and updated all that come with the Windows 8.1 update.
My Device Manager says that my Conexant SmartAudio HD is updated, and so is my Intel (R) Display Audio. To make sure, I downloaded and installed the drivers from the Lenovo support site. When I try to play something on iTunes or on Windows Media Player, it just stops, and no sound is emmited. Youtube, or any other music player on the web, isn't working either.
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Jun 6, 2014
Get error firmware update failed when trying to flash Bios update 7ccn35ww. Tried several different ways no luck.
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Mar 17, 2013
Just bought the 3521 Inspiron touch screen. Two questions:Does the touch screen require a screen protector? Many different answers. Would like your opinion!The outside cover shows fingerprints (even with clean hands). Can the outside cover be replaced to a different color or type (that doesn't show fingerprints)?
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Apr 7, 2010
I installed retail Windows 7 Ultimate 32-bit on Studio 1537 (the one in the signature) So far whatever I have tested, except the touch buttons, everything works.
I wonder if anyone knows how to get those touch buttons working.
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Nov 17, 2014
I'm using Aspire V5-473PG.
Recently I noticed that my touch screen sometimes starts to hits randomly at the bottom of the screen. This problem cause some windows became minimize and maximize on its own and when i'm watching video, the video keep pause, play and pause again. I tried to find any crack on the screen but found nothing.
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Nov 25, 2008
There's one "optonal" update on Windows Update which I haven't installed yet.
It's called "nVIDIA - Display - NVIDIA GeForce 8600M GT."
Is this the new nVIDIA update that I read about a few weeks ago here? Have any of you installed this update? Is it worth the install? Or should I just ignore it? What does it do better to my graphics card?
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Feb 6, 2013
I've buyed a new XPS12 convertible ultrabook, when I've received the PC, the LCD not working, then has been replaced the LCD, but after that the LCD working in proper manner, but the Touch screen not running (date 17 of jan 2013) since this time the Technical support can not be able to solve this problem, first istance said there was some firmware version problem, they replace another time the LCD, but not solve the problem.
Today 34 day after receiving the payed ultrabook no answer has been provided, the only solution is to receive a new XPS12 but DELL need anoter 50 day to try to send me another PC.
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Apr 2, 2009
I have triedto install the Dell update for my Evdo card on a M1330 running Vista 32bit.
When I run the update the drivers unzip and then begin the install process and then immediately cease and begin a rollback.
I have tried eveything in the book and been on the phone for hours with Dell tech support.
The card works well otherwise but the driver is 2 years old.
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Mar 18, 2010
I ordered a Dell Studio 1558 in late Feb, to receive it in early March.
then one fine day, Engadget breaks the news that 1558 anf 1749 will be avaliable with full touch screen (initially it was a "slip" on Dell on-line catalogue here on page 5. What you will see now is only 1749, but originally (I have it printed) there was also 1558 for $999.
Bang, I cancel the order, waiting anxiously for 1558 Touch screen to apprear on the web-site. After a few days, only 1749 appears as available with touch screen, the 1558 is "purged" from the catalogue, "replaced" (the pictures seemingly stay the same) the descrition of a cheaper 1749, still the $999 remained.
Questions:
1. Anyone knows what's going on? Is 1558 Touch Screen for real or only 1749 will get the touch screen?
2. If 1558 will eventually get the touch screen, any idea how long do I have to bite nails? Will the 1558 touch screen be availble with the full-HD 1920x1080 screen?
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Apr 15, 2010
Anyone have it and have any opinions on the touch screen.
Do you use it?Is it a waste?Is it awesome?...
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Aug 15, 2012
I'm not sure if mt drivers are old, but my touch screen works sometimes then completely stops working and when I try to calibrate it, it tells me that there's no N-Trig duosense hardware on my computer. It says I DO have the hardware when it's in a 'working stage' though. Every time I try to download a driver, it says 'fatal error.'
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Jan 7, 2015
I have a Inspiron 13 2-in-1 I purchased shortly before the holidays. The touch screen is nice, but when I'm operating in tablet mode, nearly every button and link I tap requires 14+ taps in frustrating repetition before any one registers. The screen responds to the fact that I'm tapping with the finger graphic, but it refuses to acknowledge that I'm clicking to open something. The windows 8 start menu works just fine, only one tap required for any tile. Everything else, however, program and internet sites, requires many taps before they register. Is there a way to fix this?
Not sure if it's a Windows issue or a hardware issue. I noticed a driver recently released called "Cottonwood LCD touch re-calibration (Dell Internal Only)." Should I try it???
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Jul 25, 2013
I have just got a new dell XPS 12, but no touch is enabled in it. I would like to know, is there any way to enable it, like hardware switch/ or from BIOS etc. Or I landed up with a defective device? What is the wayout to make touch work on XPS 12.
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Mar 12, 2013
I had purchased a new 15Z inspiron today.Unfortunately touch screen is not working for me.I had tried Fn+F3 to enable the touch screen but nothing is happening.
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Sep 26, 2014
My XPS 12 Duo touch screen stopped working one day.
My Device Manager shows that the I2C HID Device is not working (With a status of: This device cannot start. (Code 10) STATUS_DEVICE_POWER_FAILURE
I'm not sure why as nothing changed... that I know of.
I have uninstalled and reinstalled the drivers, I have made sure all drivers are up dated (as on dell.com), and eventually I even formatted the HDD thinking some update must have caused this.
Unfortunately I have had no luck.
Just to add, Dell replaced my screen (due to ghost images) about a month ago - I'm thinking this could be the cause.
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Apr 21, 2013
I ordered Dell Inspiron 15 3521 (with Intel Celeron 1007U) online when the website said this has optical touchscreen capabilities. But when I got it (2 days ago), the touchscreen is not working and I don't think it was installed on the laptop. Will Dell exchange the laptop for the tochscreen free of charge?
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Dec 8, 2014
I just got a brand new Inspiron 15 (3537, mid-2013) about a month ago. Problem is, the touch screen has not been working ever since I got it. Are there different variations of the Inspiron 3537 or is mine just malfunctioning?
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Mar 3, 2013
I am on my second XPS 12 convertible laptop. I really like everything about it except for a horribly inaccurate touch screen: writing in any app yields incredibly shaky / jagged lines with frequent missed strokes.
I have a Yoga 13 ($200 cheaper) that works PERFECTLY. Smooth lines, very few missed strokes, accurate even with small letters (I've used the Bamboo stylus and many others on both systems with the same results).
I've had the same results with both XPS's I"ve had and after 5 sessions with tech support, I've gotten nowhere.
Tech support has:
had me reinstall windows update the bios and all of the latest drivers on Dell's site they even tried installing a Wacom driver from HP, which seemed to work a small amount, but then killed auto-rotate and keyboard pop-up in tablet mode
Did I get really unlucky with two bad computers or is this just a fatal flaw with the XPS 12 (that no one seems to have mentioned in any review I can find!)?
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May 20, 2012
I have a XPS 15 L502x.... and sometime in the past week, my touch screen has stopped responding completely. I've tried everything i can think of... all the settings i can find relating to touch input appear to be correct, etc, but no luck. I'm usually decently ok at fixing the problems my computer has on my own through a little internet research, but either no one's had this problem and posted about it or its buried many pages down in google.
I dont have time to go through the phone tech support hassle for another few days and i miss being able to use the touch screen function. Not that it was ever super-functional to begin with, but it was nice for scrolling and such ....
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Dec 26, 2013
I have all current drivers and software. It came with Windows 8 and I am trying to install 8.1. It does well until the restart. I do the restart and it gets part way through and the screen goes dark and hours later the screen is still dark. I press the power button and it says something like :Trying to recover install" and from there on nothing happens. I finally end up having to go back to windows 8.
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Mar 23, 2014
Regarding "PCI Devices", something wrong, which drivers exactly I should to install in pavilion dv6 7013cl,I can not install this "PCI Devices". It says install but always unsucessful after I update, I have windows 7 home premium 64 bit.
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Jan 14, 2014
How do I get this to install ? All the other updates were installed on the same day with out a problem.
I have tried some fixes posted on the MS site and none have worked so far.
I have a z710 with OEM win 8.1 installed.
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Mar 14, 2013
How do I disable the touchscreen capability for an E6520?
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Oct 16, 2013
I've recently taken delivery of an E7240 with the FHD touch screen option. I am generally quite impressed with the laptop except for one thing, the touch screen buzzes. The sound is similar to a hard disk working, a bit random .. not a constant noise. The sound will immediately stop when I put a finger on the screen though which makes me think it's related to the touch screen itself.
Rebooting etc. makes no difference... shaking the laptop, smacking it (gently) etc. has no affect.....
I realise these laptops are new so perhaps there isn't much experience out there...
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Dec 14, 2014
I am using Dell Inspiron 13 7000 2 in 1 laptop for last 2 months. It is a nice laptop to use.
But I have an issue now. It is that the touch screen touches itself automatically on the left side of the screen over top to bottom. It occurs occasionally and it is annoying. I can't control the mouse when it occurs. When I restart the system, it stops.
I can't find any solutions for that. I did calibrate also. It didn't worked.
It touches all over the left portion without gaps.
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Apr 25, 2013
I was trying to watch a DVD on my laptop and kept receiving an error from PowerDVD 10, saying that it was an invalid media type. After looking online, I noticed that some people said that the update might fix this. So, I downloaded the update and ran the installer. It required that I remove the current installed version of PowerDVD in order to install the patch. After the installer wiped that from my computer and began to install the patch, I received a message stating that "This software can only be installed on a Lenovo system." This was a patch file that the program sent me to, called "PowerDVD_v5630_RiTA10(Lenovo)(PDVDServDelayStartup)_DVD130802-14.exe"
After looking at this, I went through the knowledge base and found that there is another file linked for updating the PowerDvd software called "Lenovo.Lenovo_RiTA10_v_DVD110707-07.exe". When I tried to run this I get the following error:
"Cannot install the patch. Either this patch is not intended for your version of PowerDVD 10 or your system does not have a previous version of PowerDVD 10 installed. The patch installation will abort."
Of course I don't have any previous version of PowerDVD 10 installed, because the other patch uninstalled it in order to install. Now I am stuck without the DVD software in this terrible Windows 8 environment. I even tried VLC player and the video is cut off. This is very frustrating. This is on my IdeaPad Y580.
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Jun 14, 2014
I have a thinkpad W500 and I'm reinstalling Windows 7 after years of running linux (I got tired of my video drivers being unsupported due to the age of the card). However, when I attempt to install system update, I get the message "an error occured while gathering user information" and I cannot continue. How can I get the switchable graphics, power, and keyboard drivers properly installed? I don't really care about the rest of the software, it just that system update is the only way I know of to get it.
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Mar 3, 2013
Lenovo IdeaPad U310 with i5-3317U CPU and Bios ver 65CN89WW (09/04/2012)
I downloaded BIOS Update file (65cn21ww.exe) from ([URL]...), but after start I got a message "ERROR 233 - Only secured capsule is allowed on a SecureFlash system! Status = 1."
What am I doing wrong? How to install the update BIOS?
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Apr 28, 2009
I see many touchscreen kits on eBay for the AAO and EEE PCs, and I was wondering how well they worked. It would be pretty awesome to have a touchscreen AAO (especially with the added touchscreen compatibility of Windows 7). So to those who have made the modification: How difficult was it on a scale of 1 to 10?
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