HP Envy TS M6 OS/Software :: Can't Install Windows 8.1 Update On SleekBook
Dec 26, 2013
I have all current drivers and software. It came with Windows 8 and I am trying to install 8.1. It does well until the restart. I do the restart and it gets part way through and the screen goes dark and hours later the screen is still dark. I press the power button and it says something like :Trying to recover install" and from there on nothing happens. I finally end up having to go back to windows 8.
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Nov 24, 2013
I accidentally uninstalled my adt audio driver, I downloaded a new one (URL...) but says there's an error. I own a HP ENVY TouchSmart Sleekbook 4-1115dx.
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Jan 1, 2014
I got my son this laptop for xmas and immediately tried to upgrade to Windows 8.1 and the screen went blank. I restored the laptop after alot of effort and haven't tried updating it since....with the new Windows 8.1 update coming out April 8, and any fixes to HP drivers, does the upgrade process will now work?
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Aug 11, 2014
My friend pulled a prank on me by changing my password on my laptop. He changed the user name to a fake email address so retreiving the password is impossible and would you believe he forgot the password. How do I do a reset? Also, this laptop has no disc capabilities. Ive been told Ill have to open up the back of the computer, remove the 'watch' battery and RAM sticks while pressing power, then replace everything. Sounds simple, but i know very little about computers, beyond basic user software.
HP Envy Touchsmart m6 Sleekbook Windows 8 password reset
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Feb 14, 2013
My computer:
HP Envy Sleekbook 6 - 1153eo
Windows 8 Pro
AHCI is currently disabled on my computer and I wish to enable it to get the most performance out of it. It can easily be enabled via the windows registry but to get it working i need to be sure that AHCI is currently enabled in the BIOS aswell. When I enter the BIOS there just isnt any advanced options available, only time and date and other basics. How do i find out wether or not AHCI is enabled in the BIOS? How do i get access to the advanced options in the BIOS to turn on AHCI (if it isnt already enabled that is)?
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May 2, 2014
I have an "HP ENVY TouchSmart Sleekbook 4-1115dx" laptop that is about two weeks past warranty and the screen went blank. I currently have an old crt monitor hooked up to it and everyting works fine with the machine -- just cant see the screen. Will i need to replace the entire display or can i just replace the chord/ribbon from the display thru the hinges to the main unit?
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May 26, 2010
Have an HP Envy Touchsmart 15-j057cl. I am unable to update to Windows 8.1. I have done the following:
1. Installed all windows updates.
2. Gone to HP support page for machine and installed all driver updates.
3. Run Windows compatibility manager - no issues identified.
4. Removed preinstaled Norton. No virus software enabled.
5. Attempted update from Windows store.
6. Black screen.
Reverted to Windows 8. Windows reported various error messages across various attempts including:
0xc1900101 - 0x3000D
Then -
1. Disabled Ralink bluetooth and wifi drivers
2. Attempted windows 8.1 update from windows store
3. Black Screen
Reverted to windows 8
I've tried very hard to ensure I've gotten all of the latest drivers and BIOS, including chipset drivers. I have not installed any other software. I've also disabled any driver that I can afford not to have, yet the update continues to fail.
I need to get back to work.
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Oct 28, 2013
A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.
I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.
HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device
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Jul 13, 2014
My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit
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Oct 18, 2013
I have the Envy 15 which came pre-installed with Win8. When the 8.1 update came out I installed and now can't get any audio when connecting via HDMI to my TV although image is there.
I've ensured all the drivers are updated AFAIK, but in the Device Manager I get the highlighted, obviously as above, the cable is plugged in.
All was working fine prior to the update and I have also used 4 different cables, which are all fine as I also have an old Compaq laptop which is still running Win8 allows audio via HDMI.
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Nov 5, 2014
Will not boot..has the error msg "Boot device not found" "please install an OS on your hard disk". Has "2" flashing lights, can only access F1 & F2 from boot menu. F9,F10 & "enter to continue setup" options take u right back to initial error msg screen.
In F2 diagnostics, ran memory test and passed but failed hard drive test on both quick & extensive. Failed id#M0FW03-6AD79M-XD7X0K-60CM03.
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Aug 27, 2014
A few weeks ago, I was prompted on my HP ENVY TouchSmart Sleekbook 4-1115dx (C2K73UA) with auto-update for Wins 8.1. I accepted and now my computer will not boot up and it rendered it unusable.
It attempts to start up but then just goes black forever.How can I recover? There is not disk drive, I have not boot up disk or any way to try to force a reboot.
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Jul 7, 2013
I just got a brand new HP Envy. However, i have not been able to maintain a wifi connection. Usually it will not connect to my wifi or will only connect for a few minutes and then say 'limited' and then not connect at all. I did the full windows updates for the computer. I updated the drivers for the wifi adapter. I updated the firmware to my router. I also uninstalled norton. None of these have worked, still will not connect or will connect and drop within a few minutes. My system information is as follows:
Product Name: HP ENVY TS m6 Sleekbook
Product Number: EOK41UA#ABA
BIOS (configuration): F/.05-05/28/2013 (0883100022305B00000320100)
Keyboard REvision: 86.32
Total Memory: 8.00 GB
Processor name: Intel (R) Core (TM) i5-4200U CPY @ 1.60GHz
My wifi router information is:
Netgear N150 model WPN824N
Channel is set to auto
Mode: up to 150 MB per Second
Security: WPA2/PSK [AES]
I have two ipads, two iphones, an xbox, a windows phone, two toshiba laptops, and one hp pavillion DM3 that are able to connect and maintain wifi connection with no problem (not all connected at the some time necessarily-it is not an overloading problem). The network is running fine, i just cannot figure out what the problem is with this HP Envy.
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Jan 28, 2014
I just got my new HP ENVY laptop. Product Name: m6-k025dx. It runs on Windows 8 64-bit. I am experiencing sudden, frequent loss of my Wifi connection. When it gets disconnected I don't even get the Connect To slider (which slides from the right side of the screen and shows the list of networks) on clicking the network button at bottom right corner of the screen. I need to restart my laptop to get connected again and after 5-7 minutes, I lose it again.
editing the Power Plan to maximum performance and unchecking "Allow the computer to turn off this device to save power" but nothing seems to work.
The network driver is Intel Centrino Wireless-N 2230. I have also updated the driver and turned off Bluetooth and ethernet
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Sep 12, 2014
I have a HP ENVY TouchSmart m6-k025dx Sleekbook (ENERGY STAR)
From a cold state ( computer been off for a more then hour). I need to press the power button twice, Frist press the power button lights and the wireless lights and the screen activate with a glow, then black no lights and black screen press power button again and boots normally and fine No error or warnings
This does not seem to be normal and I can not remember the last time it booted from the first power button push.
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Sep 28, 2014
Laptop is only 9 months old. I did all of the updates and then my touchscreen stopped working - that was 4 days ago. Today I did a system restore to the point before the 1st critical update (9/24/14). It still does not work. Did it corrupt my driver? And if so, what is the name of the driver? How can I restore the touch screen...
Product: EOLO6UA#ABA
System: x64
Processor: AMD A10-5745M APU with Radeon (tm) HD Graphics
SM BIOS Version: 2.7
Microsoft Windows 8
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Mar 22, 2014
Called tech support about this problem 18MR14. They did not fix the problem. I cannot stay connected to wi-fi with this envy 1400 even thought my Ipad, Iphone and other computer stay connected. I also have a problem with my printer showing as offline with this computer. I have about had it with this computer. Has windows 8.1
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Aug 5, 2014
I just received a refurbished HP ENVY TouchSmart m6-k125dx Sleekbook. I can't set a resolution higher than 1366 x 768 though according to specs the native resolution is 1920 x 1080. I updated the Intel HD graphic driver and the BIOS but that did not work. Did HP possibly reinstall a wrong display as part of the refurbish?
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Apr 12, 2013
I have an HP Envy-m6 with switchable graphics, with the usual combination of an Intel HD 4000 and an AMD Radeon HD 7600M card.
When I had just bought the laptop and hadn't realised it had switchable graphics, I made the mistake of updating the drivers for one of these cards via the manufacturer's websites, causing it all to go haywire. I eventually managed to restore this, and was told that the only way in which you can update these drivers is via the driver software offerend on the HP website (or perhap using HP Support Assistant).
However, just today Windows Update indicated it had updates for both the AMD and Intel drivers. My question is simply this: can I update both drivers through Windows Update, or will this cause switchable graphics to break?
If I cannot use Windows Update to update these drivers, is HP going to release a combined driver package that incorporates these new drivers on the Support website at some point?
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Jun 7, 2014
I can't update my hp envy dv6-7392ef from windows8 to windows8.1. The update goes to 90% then reboot and say to me that the update can't apply with the error: 0xC1900101-0x40017.
All my drivers are update. I have no strange software.
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Apr 9, 2014
I am using an Envy TouchSmart 15 and I have just run an update of Windows 8.1 based on the system auto update (it ran 5 updates).
Prior to the update, I used a 27" monitor as the main screen and this was connected via the HDMI port. Right after the update, the system doesn't seem to recognise the HDMI port anymore and it goes back to using the Envy laptop screen as the main screen. I changed the HDMI cable but it made no difference. I subsequently connected another laptop to the 27" monitor via HDMI and it worked fine. So it appears both the monitor and the HDMI cable are fine.
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May 4, 2010
I downloaded and burned an ISO Win7 install file (legal, I am using a purchased key to register it), and wanted to do a clean install of Windows 7 without all the HP Bloatware crap like the sticky at the top of this forum suggests.... and when the install is done its first restart, and is on the Completing installation... phase the second time, it gives me a:
"Windows setup could not configure windows to run on this computers hardware".
Are you serious?
Does anyone have a fix for this please. I now have an inoperable, and un-installable brand new laptop. Sweet.
I am installing it via the USB DVD Drive, through a DVD (Not even a USB flash drive problem!). I have tried it twice now and it failed both times. I even tried reseting the BIOS settings to default.
It's obviously a glitch in something, because I was running Win7 on the laptop this afternoon.
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Apr 24, 2014
How to install Windows 7 on HP ENVY 14-k010us? I can't install, because RAID Controller did not see any drives...
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Apr 16, 2014
Since updating to Windows 8.1 I have had little other than problems. It added a few useful features, but other than that made things worse in general.
At first the problem was barely noticable at all. I would rightclick on a media file and sometimes it would maybe take a second longer than usual to bring up the context menu. Over the last two weeks it got longer and longer. At first it was mainly only when rightclicking on a media file. I noticed a big change when I tried to rename songs and movies last weekend. WHen it took about 5 seconds to bring up the menu.
Since yesterday that went up to 8 seconds and I also started seeing it when right clicking on any folders, apps, or games. Anything really. Another strange thing, every now and then after I right click, it would wait 8 seconds, the screen would go blank almost like it refreshes, and nothing would happen. Sometimes it would even move icons back to their "default" places before I moved them. Which is another annoyance. This has NEVER happened before I updated to 8.1.
I have the HP Envy 15-j063ei
Windows 8.1 64-Bit
8GB RAM
1TB HDD
Core 17-4700MQ 2.4GHz
GeForce 740M 2GB
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Jul 22, 2014
Product: HP ENVY Sleekbook CTO 4t-1000
Model: KD1A99UA#ABA
Operating System: Windows 7
When I restart my computer, my sound works for an hour or two and then suddenly shuts off. It does this with or without headphones. It works again as soon as I restart the computer, but I'd really love not to have to restart my computer every hour just to get the sound to work.
Also- downloading Windows 8 isn't an option as a lot of my work is incompatible with windows 8.
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Aug 26, 2014
I got automatic Windows up date last night. After the updates, I can't do anything except turn on the computer, see the HP page, the green log in with password page, then all goes dark blue and freezes. It will not even rcognize the keyboard to back out. It is an HP Envy 20 all in one desktop. I have removed the back, all looks good, everything is secured and in place.
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Nov 23, 2012
I have a brand new HP Envy dv7, windows 8, model # DV7-7240 laptop and I am trying to install dropbox from dropshots .....
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May 14, 2014
I have an ENVY 17 (3277nr) with windows 8.1 in it but I'm unable to update it since several months ago so I decided to reinstall the OS so I went to the windows site that lets you download an ISO image of windows 8.1 to burn it into a disc (right now I dont have a 4gb usb at hand but is also possible).
I already burned the disc by right clicking the ISO and selecting 'burn disc image' and changed the boot options but every time I turn on my computer all I see is a single underscore and then the regular windows 8 boot screen.
I already visited wbesites in this regard and I've read things like the windows 8 UEFI thing (not on my laptop since I've upgraded from w7) and the security settings on the BIOS but none of them seem to fix the problem.
Additional details:
Oddly, when trying to open the burned dvd it only says 4.37gb out of 4.37gb, do you think my dvd drive might be damaged?
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Apr 6, 2014
I have this HP envy 17 j000eb notebook with Windows 8 that I really would like to get rid of.
I managed to install Windows 7 on it, but it doesn't recognise some hardware.
Luckily audio and video works as well as the touchpad and DVD-rom, but I don't have any of network adapters installed, nor USB, and I still cannot find any drivers for them.
It shows a dozen of pieces of hardware needed to be installed.
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Jun 24, 2014
I attempted to upgrade my Win 8.1 ENVY DV7-7230US laptop to Win 8.1 via the App store. It said I had to clear all the updates first. So I went the System Updates Screen. When I clicked on it to see what updates were needed. The circling wait symbol appeared and never went away. I can not do any system updates, thus I can not download and install the FREE Win8.1 upgrade.
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