Dell Studio 15 :: Jammed Touch Sensitive Eject Button?
Aug 3, 2008
The touch sensitive eject button on my new Studio 15 laptop appears to be stuck on. When I reboot the laptop, the media control lights flash back and forth as normal. However, the CD drive immediately ejects and the eject button light stays permanently on. This all happens the second the laptop comes on - long before it boots into Vista. This makes me suspect a hardware rather than software issue.
None of the other touch sensitive media controls work.
I've tried cleaning the button, checking for dirt under and on the button and rebooting the laptop. I also rested it overnight.
I only got the laptop on Friday.
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Jan 12, 2009
I received my Dell Studio 1737 only a few hours ago and the immediate problem I've found is that Fn+F10 and the eject soft touch button don't eject a CD whilst in Vista. They work fine in the BIOS or Diagnostics Utility but don't work when the machine boots up into Vista.
BIOS is showing as A04 and the latest available on the Dell Drivers website is A02
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Mar 12, 2014
Well after i reformat my pc the gray window that shows after you touch one of the five touch sensitive button doesn't show.same goes when you Fn+F5 which supposed to show WLAN and bluetooth card settings. What application or something i have to install for this?
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Apr 1, 2009
i got a studio15 laptop on 25th of feb. after 4-5 days it start giving me the eject button problem on start up. the button remains on for 2-4 minutes and the touch panel:confused does not work. i contacted dell for the problem, they recommend me to update BIOS, but does not work.
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Oct 20, 2009
Like you from the first day I had my hands on my Dell Studio 1535 I have the problem with sensitive buttons, eject the cd light stays lit,
the light stays lit lower volume and not permitted me to walk up or down the volume or when the team suspended him again and I fastened to light one of those lights, etc etc.
I changed the panel of sensitive buttons 2 times, thinking the problem was that but never fix the problem .....
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Apr 15, 2009
Recently (as in, the past couple of months), my touch-sensitive media panel has been having some issues above and beyond the common complaints of the sticking eject button. Don't get me wrong, it still does that, but it adds something new to the mix:
More often than not, the eject button does not function at all, even after it unsticks itself.
Once I boot up, it sticks like normal until I boot into Windows, then attempts to eject about 10 times, and then stops. However, most of the time, it will no longer eject when pressed after this. Touching the button will cause it to illuminate like usual, but the DVD drive does not respond, regardless of whether there's a disk in the drive or not.
Sometimes, it works just fine for hours on end, ejecting every time I press the button. Sometimes it starts out working, but I'll come back to it half an hour later and it will no longer function.
Also worth noting is that when the capacitive eject button does not function, neither does the Fn+F10 keyboard shortcut.
I don't believe it's an issue with the DVD drive itself, as I can still eject via software while this happens, by going to My Computer, right clicking the drive and selecting "Eject" (although this occasionally causes an instant Blue Screen of Death).
However, I don't believe it's a touch panel issue either, because I've had the entire panel and ribbon cable replaced by Dell, and there was no difference. Also, all the other buttons (volume, playback controls) work perfectly when the eject is not sticking.
I also doubt it's a keyboard issue, because this started happening with my old keyboard, which I later replaced with my current backlit keyboard, but the Fn+F10 shortcut still does not work when the eject button does not work.
With all this, it left me to believe that the only thing it could be is software, so I completely reformatted the hard drive, left no partitions intact, not even the Dell Recovery partition, and re-installed Windows Vista 64-bit from scratch, but as luck would have it, it was doing exactly the same thing within 30 minutes of loading Windows for the first time.
I am really out of ideas here. I just can't think of anything else that could possibly be causing this, unless it's an issue with the DVD drive itself, which as I said earlier, is unlikely because ejecting via software works. Also, Dell refuses to replace the DVD drive anyway after I sent them basically this exact same message, because they "do not believe that there is a problem with the DVD drive".
Any ideas on why this might be happening? If it were just the regular sticky eject button, I would not be bothered as long as it worked as normal once it stopped sticking, but this is not the case.
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Apr 21, 2010
Are there drivers or software that are needed for the Touch-Sensitive Multimedia Controls? I re-installed Windows 7 (for a cleaner start!).All of the Touch-Sensitive keys work but the CD/DVD eject.... will only work as Laptop is booting (but not in Windows).Other programs in Windows will eject the CD..
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Jan 1, 2010
1. Eject Button - I can't get either the eject button (near F12 key), or the touch eject button (that lights up) to eject any CD's. I have to go into My Computer, and right click ...and then eject it that way. Anyone know of a way to get the eject buttons to work? Should be able to use one of the eject buttons.
Note: I did try the holding the power button if for 30 seconds, and then rebooted. This didn't work for me.
2. Brightness - what FN + ? key adjusts the brightness of the screen? When the AC cord is plugged in, it's bright. When I disconnect it, it dims. I'd like to adjust the brightness to where the screen is the same brightness when it's on either AC or Battery.
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Dec 10, 2009
I've had my Studio 1555 for awhile now, and all is has been pretty fine. However, I just noticed that my eject button for the disc drive has stopped working. I rarely use it, but I have used it before.
I upgraded my bios today from A06 to A08 and went to install my new bluetooth mouse, and the eject button just does not respond at all. I can eject the disc from my computer > right clicking the drive and selecting "eject" so it's definitely the button.
I'm not sure if this is related to the bios upgrade or something else.. Computer spec's are in my signature and I'm running Windows 7 Professional, clean install.
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Jan 31, 2015
I have a dell Studio 1558 laptop. I'm extremely careful not to have liquids anywhere near my keyboard. However I was drinking tea and felt I was far enough back that liquids should not even reach the laptop. I was probably about a foot back. Well one of my cats nudged my arm and hit it with enough force that a few drops hit the touch pad. I cleaned it up. This morning I turn my laptop on and now my left touch pad button does not work. I figured that I probably needed to clean it. So I pried the button off gently. And used a little rubbing alcohol on a q-tip and cleaned it off. When I pried it up it didn't look really dirty at all. There was no residue on the inside that I could see. I put the button back on, and it still doesn't work. So now I'm wondering if enough got inside to actually cause damage or if it's just coincidental that the button stopped working at the same time? I used it all the time for copying stuff and scrolling. I can use all the other buttons and scroll without using it.
Should the cleaning underneath have cured it if it was the liquid? If the liquid got past the underneath of the key itself then it should have affected the whole key pad not just one key, right?
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Jul 9, 2009
I've had my studio xps 16 for 4-5 months now.. never had a serious problem with everything is working the way i want it to but..
this morning when i woke up i turn on music.. while increasing the volume i noticed the touch sensitive LED above the keyboard wasnt working..
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Jan 6, 2009
I remember reading a thread similar to this a while back but am unable to find it. The fellow had his laptop replaced several times due to the media buttons being too dim when pressed.
I am having the same problem. How bright are your media buttons when you press them? I can barely see them unless I'm right on top of them purposely trying to see what I've pressed.
Is there any way to adjust the brightness of these or am I out of luck? I'm not really in the mood to have the laptop replaced as university classes are about to start back up and I can't be without it.
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Oct 15, 2008
ive being having problems with make the remote control or the touch-sensitive control to work with any program other than MCE. What im looking for is them to work within other programs like VLC, foobar(winamp/itunes). the detail here is that those programs needs to be running in background
does anyone know how to make it works?
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Mar 13, 2010
I just received my new DELL XPS 16 from Dell by ordering online. I very much like this laptop, I even ordered it despite all its noted flaws but mine happened to ship with a flaw that now i'm not so happy about.
At first I thought my laptop had a bump where the audio controllers are but I figured that it was raised to be more accessible in the dark or something since you can feel it but after a quick google verification, it seems this is a trait that sometimes occurs when these laptops ship.
Anyway, enclosed is a relevent, high resolution pictures of my laptops raised touch sensitive strip area.
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Feb 5, 2010
I have a question, isn't there a possibility to change the way how volume increases and decreases. If i press volume button once, then volume increases only 2 points, till 100.
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Jan 1, 2009
Is disableable even a word?
Anyways, can you disable the touch sensitive controls above the keyboard on this laptop? I have to use the F1-F10 buttons very often in an online game I play, and sometimes accidentally slide a finger over the WiFi touch sensitive button which immediately disables my internet connection so I get disconnected from my game. Very annoying if you have been playing for a while and accidentally touch that thing without being able to get to a save zone.
As for the other buttons besides the WiFi one, if I accidentally touch those, my game gets minimized and I have to wait for the HP Info Center window to load up before I can get back into my game, which by that time my character is already dead.
I looked around sites found with google and couldn't find anything. I never use the touch sensitive buttons besides the volume one (which is rarely used too and could do without if getting rid of the WiFi touch sensitive button means getting rid of all the touch sensitive buttons).
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Jun 23, 2009
I recently purchased the studio xps 16 and did a clean install.
Every one of the touch buttons works like the sound buttons, but for some reason the eject button will not respond, and i have to go to my computer to eject a disc every time.
What was also missing was that when i adjusted the volume level, no bar would come up on my screen showing me what level it was at. Although minor problems, I was wondering if it is possibly a driver that i haven't downloaded?
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Apr 10, 2009
HOw do you keep this part of your laptop scratch free? IT's impossible and it's also very very annoying.
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Feb 27, 2009
Vista 64bit. The touch controls for the volume, wireless on/off, and mediasmart are not working. i'm getting annoyed with contacting hp over this.
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Aug 3, 2011
I just bought a Dell XPS 15z and the CD eject button doesn't work. (I pressed function key+eject key on the keyboard as instructed in the manual.)
Tried to update my keyboard drivers from the cd provided but there isn't any keyboard drivers in the cd... CD can be ejected by right clicking on the dvd drive and choose "eject".
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Sep 13, 2013
I had to re-install Windows 7 64bit after forgetting the password and after I installed all of the drivers everything except for the EJECT BUTTON seems to be working. I thought it worked the fist few days after the install but maybe Windows updated something and now it doesn't work. I went to the driver section and tried reinstalling the 7W7T4 driver package and that didn't fix anything. When I tried to follow the Dell "proper order for installing the drivers" page the drivers it says to install first aren't available for my computer. It appears that there are lots of XPS 14z and 15z users that have had issues with the eject function. Fr the time being I'm having to right click on my D: drive and click eject to get the CD/DVD's out.
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Sep 19, 2009
My dvd drive has been ejecting cds randomly without me touching anything. It could take 2 to 3 days and all of a sudden cd pops out! Worse, the eject button keeps glowing for over 1 hour after the eject.
I am running on vista home. Dell changed the dvd drive, reformatted the HD , updated the driver, nothing worked.
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Aug 6, 2010
I bought a Dell inspiron 1545 just about an year ago.It was working smoothly till now.A few days back I installed windows 7 and the eject button on the keyboard started having problems.At times it wont work , a reboot might solve it , but the problem keeps on show up again..The eject button on the tray is working perfectly !
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Apr 2, 2010
I need to tunr off or remove my wifi touch button from my dv8t. I have spent the last month searching, removing, reinstalling, and skrewing with this laptop to get it off. nothing works. At the moment, my wifi turns itself on and off 28 time a minute on average.
I have already installed the keyboard driver that doesnt have the hp QLB on it. I have also removed the quick launch button drivers.... im at a loss now.
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Oct 24, 2009
Lovely machine this, but a couple of times now, I've accidentally hit the wireless enable/disable touch button above the keyboard. Does any one know please whether there is a way of disabling this from working in Win 7?
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Mar 12, 2009
I've had a Dell Studio 1535 for a couple months now and have had no problems with it at all. In the past couple weeks I've been backing up my dvd's and have done them all so far succesfully until now.
I put a blank dvd disc into the slot loading drive and it sucked it in just like it does every time. When I click start to begin burning I get a message from the program that there is no disc in the drive.
I go into my computer and right click on the e: drive and select "explore" and it says "please insert a disc into the drive". So for some reason the blank dvd disc isn't being read and the computer doesn't acknowledge that there is a disc in the drive. I've tried many methods to eject the disc but all have failed........................................
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Dec 7, 2009
Hi I am new to this Forum and new to laptops I have just purchased this machine, DELL STUDIO XPS M1640 Core 2 Duo 2.93GHz ,500GB,
4GB I got it new on ebay. It arrived today and everything is fine except it won't eject CD's using the highlighted touch button.
I have to go into computer and eject from there.
The machine is running Vista Ultimate. I have contacted Dell and I have to transfer the machine to my name and extend the warranty before they can help. I thought I would ask here first
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Feb 10, 2010
I just bought new laptop Studio 1555 and eject key never works, now if i need to eject the CD i have to goto my computer right click on CD drive and eject,
i try to connect dell support but no luck, why this eject key not working ? is that a hardware issue or something to do with window 7 ?
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Feb 25, 2013
The CD will play the songs etc... but it wont eject the disc. Tried soft key on the "UBL + srs Premium Sound panel" above Key Pad, plus tried using software bottons ie... In "Media Centre", Right clic in Explorer+eject...etc...
Sounds like it tries to Eject but can't..... Don't want to dismantle the hole laptop to get at the CD/DVD Drive.
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Dec 28, 2012
I recently updated my OS to Windows 8 but the Eject key on the keyboard doesn't work. I thought the problem would be solved by installing QuickSet but still the same. All other media keys (change display, wifi, battery, brightness, mute, volume etc) are working perfectly except the eject button.
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