Dell XPS 13 :: AC Adapter Not Recognized - Battery Not Charging
Jan 28, 2015
All of the sudden the battery stopped charging and the official dell AC Adapter, that shipped with the laptop, is listed as Unknown in the BIOS. I understand this happens because somewhere on the way the info from the pin that (for no good reason) identifies the AC adapter does not reach the charging circuit. This is supposed to be a safety mechanism (that no other manufacturer uses) that is obviously just an attack on off-brand chargers .The laptop is working fine (except for charging) as long as the AC adapter is connected.
What I did so far:
notice I'm out of warranty
try different power outlets
try different AC adapter
Check battery health (it's fine)
replace Power Jack
Voodoo
View 2 Replies
ADVERTISEMENT
Dec 5, 2012
Have recently purchased a new 14z. When I turn on the ultrabook, with no power cable plugged in - I get a message telling
me that the Battery is not recognized, and that I should press F1 to continue or F2 to go to the Setup screen. Pressing F1 boots
the ultrabook as normal. It seems a strange message to get. Ultrabook was purchased direct from Dell about 4 weeks ago, and
BIOS is A06 (latest).
View 6 Replies
View Related
Oct 22, 2012
My studio 1737 laptop always says its plugged in and not charging. I had the original battery in and on boot up the bios says that the battery is not recognized if I unplug the laptop with that battery in it automatically dies. I also purchased another battery online I get the same error on boot but this battery actually has a charge straight out of the box so the laptop will run if I unplug it. However, the battery will not charge. I also bought a new official dell charger since the after market one gives me an error on boot up. I have also replaced the CMOS battery because I was getting an error on that too and the clock kept resetting.
I currently have the new battery, new official dell charger, and a new CMOS battery installed and the battery still does not charge. What could be causing this?
View 10 Replies
View Related
Mar 17, 2012
When I plugged in my adapter to charge my laptop, it didn't respond to it. The light on the adapter is on, but the battery just wont charge.
I changed the AC adapter as a Hardware problem, but I couldn't change the battery because it is built-in.
On the other side of problem - I mean as a Software problem :
1. I tried to restore the system -from Backup and Restore - till the first point but nothing happened except it restored the first password . . !
2. I tried to make a restore from Dell DataSafe local Backup, but the system said the adapter and the battery must both plugged where the adapter doesn't respond at all.
3. I tried with Ubuntu Operating System (Linux), when I thought that problem Might be from Windows 7.
4. I upgraded the BIOS drive.
5.. I set the BIOS setting to the default - F2
When I plugs the AC Adapter the percentage never reduce, but the hours remaining changes, exactly shows (829 hr and 48 min (20%) remaining).
View 11 Replies
View Related
Apr 13, 2013
I just had a battery replacement for my Dell XPS 15z.. Prior to the installation of the new battery, the machine could only work with the AC adapter plugged in, raising the suspicion that the battery was defective. However, now that a new battery has been installed, the battery does not charge even whiles the AC adapter is stilled plugged in.
View 3 Replies
View Related
Nov 8, 2014
I have a Inspiron n5110 laptop and for about a month it had a problem. It works fine (battery charges as usual) until a power drop (even for a second) occurs. When power comes back battery does not start to charge. It gives a error message "AC power adapter type cannot be determined"...
I suspected the fault may be with the power charger/adapter and searched for new one in the store. But there I came to know compatible adapter for my 15R laptop is a 90W adapter. [URL] ....
And I got a 130W adapter when buying this laptop. So I thought they must have switched it by accident and it didn't bother me since it worked fine until now. But according to store, the adapter I'm using now does NOT supposed to be compatible with N5110
This is what I have now : [URL] ....
I have a working 90W dell adapter from my friend and i tried it to my laptop. It also gives the same error as above except my laptop identifies it as a 90w adapter and asks for a 130W adapter instead(When my adapter is plugged-in it doesn't even identify it as 130W as you can see from the image).
View 3 Replies
View Related
May 10, 2010
My D620 suddenly stopped working with an AC adaptor, won't charge the battery, won't operate without the battery. I have several AC adaptors and none of them work now. However, when docked the ac works fine and the battery charges with no issue.
View 4 Replies
View Related
Jan 8, 2009
ok so i hv this problem with my dell xps m1330 that it wont charge the battery. and when i turn the laptop on, it gives me message that tht AC adapter can not be recognized, and that the battery may not charge.
i tried reinstalling windows but it still didnt help :S. so i called Dell technical support and talked to this guy for 40 mins, he told me a bunch of stuff , like reseting stuff in BIOS etc. but it didnt work. so at the end he just said to send the laptop for repair.
Even though i still have the manufacturing warranty, but i CANT send my laptop in for repair, bc i really NEED it for my university. And also he wont agree to send me a replacement laptop or anything.
so i really dont know what to do. i know there are alot of experts here, who are way better than dell technical support team. so does any one has an easy way out for this problem
View 7 Replies
View Related
Jan 17, 2015
Recently ran into an issue with the AC adapter not being recognized despite being the original cord and no longer charging the battery. No issues with light on cord flickering or turning off. Purchased a new power cord anyways but problem persists. BIOS shows unknown type for Ac adapter even after BIOS update. Diagnostics scan doesn't detect any problems. URL....
why this occurs and if there is a workaround or repair to re-enable the charging? It appears the laptop is just disabling the charging circuit despite being provided the correct power.
View 2 Replies
View Related
Jul 20, 2009
I have a DELL XPS 1530 Laptop, a few days back my 90W AC adapter stopped working and beeped continuously and the green light also didnt turn on. I gave the adaptor to a local electronic shop to get it repaired .
After getting it repaired I plugged it to the laptop and it charged normally upto 48% and after that the battery did not charge. Then on reboot a message is being display that "
The Adapter wattage is not recognised please connect a 65W DELL adaptor"
View 6 Replies
View Related
Sep 29, 2009
I have this "problem" (is not actually a problem but I would like to know what the problem is) I have a usb wireless adapter since my laptop didn't come with a wireless card built in.
Its working fine but there is something that bothers me, I have 3 usb ports and one of them doesn't recognize my usb wireless adapter!
I don't have problems with the other two, I just plug it in and the system connects to the internet. Its just one usb port that does not recognize it.
View 5 Replies
View Related
Jul 11, 2009
I have the Inspiron 1525 which I upgraded to 2GB of ram (not much but runs smoother then the original 1GB I had). As for the 1 problem formatting will not fix it's the AC Adapter which it will not recognize.
It's the original that it came with aand it runs with the battery pulled but will not Recognize the adapter and thus charge the battery. Will that problem get fixed if I ever get it formatted? .....
View 6 Replies
View Related
Mar 24, 2009
Wondering if anyone else is having this problem with Dell.
I bought an Inspiron 1500 14 months ago. Early on I noted that the adapter dell sent would sometimes slip out if the laptop was touched.
Then at 6 moths I started getting a message on power up -AC adapter wattage & type cannot be determined.- 2 weeks later the battery was drained and the system wouldn't recharge it .....
View 5 Replies
View Related
Jun 19, 2012
I have an older Inspiron 6400 (looks like the 1505) that isn't charging the battery. The bios indicates that the battery is charging, and that it is performing normally. There isn't a red flashing battery indicator, but when the laptop is powered on there isn't any "green light" indication of the battery, either. The AC adapter performs normally ( Charger is a PA10 (90watt) and it works fine on my D800, and charges that battery normally).
What I don't understand is why the BIOS indicates the battery is charging and that the battery is performing normally. However, when I have the system up and running there isn't a green battery indicator light on the button strip. Let me clarify that statement. During the initial boot phase of start-up there is the green indicator light on the button strip, but as the OS finishes loading this light goes out and the battery doesn't charge.
Could this be caused by a faulty Bios update, or is it something with the battery charging circuit of the motherboard? The laptop operates normally when using the AC adapter, just no indication of the battery charging when the OS is fully loaded. OS is Windows XP Pro (SP3).
View 4 Replies
View Related
Nov 17, 2012
My Laptop is 1 year and 5 months old. There are 2 problems I am facing with my battery:
1) When it is charging, at around 86% level, it stops charging and I see an orange light blinking at the battery icon and it continues to blink unless I turn the power off and allow the battery to discharge for a while.
2) at around 45% to 50% level, the battery level suddenly drops to 7% level and then I have to charge again.
Because of these issues I now use my laptop as a desktop. It is always plugged in and I use the option of "Stop Charging" in the windows power settings. how to solve the problem.
View 2 Replies
View Related
Oct 12, 2010
I have had my Dell Inspiron 1525 for around two years. For the past month, when my power supply is plugged in, the battery does not charge. It has been stuck on 3% and will automatically shut down when unplugged.
I have seen that this is a very common problem, however, when hovering over the battery icon it says: plugged in, CHARGING, where as all of the other posts that I have seen say: plugged in, NOT charging.
I have tried taking the battery out and restarting but this did not work. I also drained my battery and tried to recharge but again, this did not work. My initial thought is that I may need a new battery but I just wanted to check first.
View 15 Replies
View Related
Feb 25, 2009
I have been able to install most all of the missing drivers after my new OS install.......
The only problem I'm having is the wireless adapter is not recognized in device manager. There is a "network controller" that has no driver. I have installed the broadcom driver from acer site, but it won't work.
When I press the wireless button, it will toggle between wlan enabled, and wlan disabled, but I can't figure it out
View 9 Replies
View Related
Dec 23, 2014
There is a recurring problem where the computer ceases to recognize the existence of the wireless adapter. It doesn't matter if the computer is running 8, or 8.1, nor if the computer is fully Updated. This seems to be a hardware problem or some sort of electrical short, not a driver problem. I have done a bit of research over the last four months or so (when the problem first started happening), and the problem I am experiencing is most likely caused by either a faulty card, or a card that is loose from its socket on the motherboard, and not by a driver/hardware discrepancy.The strange part is the intermittent nature of the computer's recognition of the device. Stranger still is that despite what appears to be a hardware problem, I have usually been able to fix it, either by:
Uninstalling then reinstalling the device's drivers,Restoring the computer to a previous point,Reformatting the computer using the built in Windows 8 feature, and/or Removing certain Windows Updates in reverse chronological order (until the integrated WiFi device is recognized).
Last night, the problem happened again. It was maybe the 4th or 5th time overall, and the 2nd time I was forced to "hard reformat" in an attempt to fix the problem. Until just a few minutes ago, when I partially deconstructed then reconstructed the device, the "hard reformat" method didn't fix the WiFi. After the "hard reformat" didn't work, Upon turning the computer back on, it recognized the wireless adapter, I connected to the network successfully, and here I am now, documenting what happened.
I essentially did nothing significant to the device, and now the wireless adapter is recognized. Why?
All that being said, I believe I have narrowed down the cause of the problem, at least in my case. I believe there is some sort of electrical short issue. The short is caused by one (or perhaps both) of the following:
Assuming the physical location of the wireless adapter is next to the location of the port for the AC adapter, I think the AC adapter, when moved or jiggled by a hand, somehow negatively interferes with the wireless adapter, causing it to fail.Shutting the lid of the computer, perhaps when combined with the above, and/or under other conditions (something having to do with power settings?, something having to do with the state of the network when the lid is shut?), causes the network adapter to fail.Something very similar used to happen on an old Dell notebook I had, as well as on a CR-48, towards the end of their lives. That is, in order for the internet to work, I had to have the AC adapter at certain angle when it was plugged into the computer. Otherwise the wireless connection would drop. It seems like there's a connection there (pun intended), but perhaps not?
View 1 Replies
View Related
Jul 29, 2014
I just got a W540 running Windows 7 x64 at work. I have an ExpressCard ethernet adapter (A Belkin f5u250), and I'm having trouble getting it working.
I used this card on a W510 running Windows XP for years with no issues. I can still plug it into that laptop and have it work just fine. However, when I plug it into the W540, nothing happens. Windows does nothing. It doesn't act like it's trying to identify hardware, go find drivers, or anything. Nothing shows up or changes in the device manager, either.
I've tried doing the "add legacy hardware" thing in device manager, but I've had no luck with that, either. If I do an autodetect, it doesn't find anything, and if I manually browse to the driver, it then brings me to a list of devices, and the list is empty.
Is there something special I need to do to enable the expresscard slot, or enable plug and play for it, or something?
View 4 Replies
View Related
Apr 11, 2013
I've had a Dell computer for about 7 years and had no problem with it so when I needed a laptop, I obviously went for Dell. I bought an Inspiron 1545 3 years ago and it was fine for the first 2 years and then the nightmare started. Just out of the blue, it starting showing a message "plugged in not charging" and I could initially use it on AC Power but it failed to charge the battery no matter what I did. I called Dell to report the problem but since the warranty was over, they were not really going to support. They suggested me buying a new charger or battery and although I had tried someone else's Dell charger and battery and it made no difference, I felt like I had no other choice.
View 1 Replies
View Related
Apr 5, 2013
I just bought a dell latitude d600 and I have never had a laptop before. Is there a way to tell if it is charging when the ac adapter is plugged in? I bought it for parts or not working and I,m trying to put it back together. I also have been looking for an ide hard drive for the caddy. I didn't know if you could change that to s sata drive or not.
View 4 Replies
View Related
Jan 19, 2014
So, I've had a dead battery on my Inspiron N5010 that would not hold a charge. I also noticed that when i plug in the Dell 65W AC adapter that came with my computer without the battery (as a temporary power source) and the light on the AC Adapter shut off. I've used other dell AC adapters and the same thing happens (AC adapter light cut off). Identifying these problems, I purchased a new battery and the battery worked perfectly fine but when i plug in the AC Adapter, the AC Adapter light would cut off and would not charge the battery. I figured it was a Mobo issue but discovered that the I/O ports for the AC Adapter are on the daughterboard. I purchased and replaced the daughterboard. I plugged in the AC Adapter and now the light on the Adapter stays on. The adapter can now be used with or without the battery but it will not charger the battery. Every time I turn on my Dell Inspiron N5010 laptop, I get the following message:
"The AC adapter wattage and type cannot be determined. The battery may not charge. The system will adjust the performance to match the power available. Please connect a Dell 65W AC adapter or greater for the best system performance."
- I replaced the I/O circuit board (daughter board)
- I Flashed the BIOS
- I Installed Dell QuickSet
- I am using the 65W Dell AC adapter that came with the laptop
- The AC adapter that came with my N5010 works on other Dell laptops
- I've used a different 65W Dell AC Adapter.
- The adapter is not charging the battery (Plugged in but not charging)
- The green light on the adapter stays on all the time when in use
Inside of the BIOS the AC Adapter Type is "Unknown". what else do you recommend I do?
View 3 Replies
View Related
May 14, 2013
My laptop is plugged in and not charging. I have run a bios and it says that the battery is a non dell battery (even though i have not tampered with the computer at all). I have only had the computer for 5 months. If the battery failed after 2 years yeah that might be acceptable but only 5 months?!?!?! I now cannot use it without plugging it in.
View 4 Replies
View Related
Nov 19, 2014
We are having a serious problem with the battery that we replaced for one of the Dell laptops. The Laptop model is Dell Latitude `E5530. We were getting a message that the Battery has to be replaced and we bought this battery from one of the third party vendors.
It ran for 2 weeks and now it comes up with some weird messages. The laptop isn't detecting the battery at all. We had sent the battery back to the vendor but he says the battery works fine at their end.
View 3 Replies
View Related
Jul 2, 2009
I've run into this issue twice already... once on 1 computer and another on this same one. It's the one where the battery is not recognized and there is an "X" where the battery icon is.
I've done all the Software Updates, Batter Update 1.3, and tried resetting the PRAM. So far none of these have worked. Now I'm out of ideas. Before after going thru those steps, the problem would be fixed... not so this time.
I know they extended the warranty and were replacing the batteries for free, but not sure this one would be covered under that.
View 5 Replies
View Related
Jul 15, 2008
Alright I am a long time user of Dell products, and have in the past had problems with them, but they have been easily fixable by either replacement parts or a quick look at a FAQ or messageboard for Info. My INSPIRON 1501 is not recognizing my battery. The battery is fine (checked it in my brothers computer), and I have checked other people's posts with the same problem and tried the fixes but nothing worked. I have tried to do the BIOS update (A16) that worked probperly but did not fix the problem.
While watching a movie I got a message telling me that my battery is not recognized. The battery is stuck at a 97% charge (or so the computer says) and the battery light is not light up (it flashes on sporadically but not consistant at all). The BIOS did fix the message at startup saying the battery isn't recognized but still if I remove the AC power cord or unplug the computer it powers right down and will not start-up unless plugged in.
View 12 Replies
View Related
May 26, 2008
I reinstalled my D620 from scratch (ie. formatted the disk) and reinstalled from the Dell supplied XP Pro media CD. I downloaded and installed all the relevant drivers. I have Intel wireless working, the nVidia card working at 1440x900 etc ... However, I can't seem to get the power/battery management to work. The D620 shows its battery light as green when the AC power is plugged in and the physical battery button lights up all the LEDs when pressed when the battery is partially/fully charged but neither the BIOS nor XP Pro recognize the battery.
Similarly, when the AC power is disconnected the battery works fine by itself for x hours but the power cord icon remains in the the taskbar and the battery light on the laptop glows orange as soon as the power is cord is disconnected. The LEDs on the battery itself however light up when the button is pressed on the physical battery. On reboot the BIOS also does not recognize there is a battery present and not does XP Pro.
In other words, everything works as expected of a laptop - except when totally wireless, how much juice/time I have left in the battery - this is fundamental to any portable device.
A few hours prior to the reinstall both XP Pro and the BIOS recognized the battery no problem and worked accurately and without fault - so I refuse to believe this is a bad battery. Somewhere there must be a driver to enable the BIOS and XP to recognize the battery ?
The battery works and both XP Pro and the BIOS were well aware of its existence prior to the reinstall a couple of hours earlier. All I did was to format the hard drive and initiate a totally fresh install of XP Pro - and installed the drivers downloaded from Dell based on the Service tag of the D620.
View 7 Replies
View Related
Feb 21, 2013
When I boot up my PC it comes to a screen expressing that the battery is critically low and the AC Adapter cannot charge properly, press F1 twice to continue.
The computer continues to boot up fine, but is running strictly off AC power. It boots up the same with or without the battery locked in. I even bought a used, but guaranteed functional battery and it had the same result.
After researching a lot online I saw a common solution is to update the Bios. Currently my system has Bios A01, and I have tried updating to A07, A11, and even A00 without luck. When running the executable in Windows 7, just before it flashes the system with a new bios I get fail message saying operation cannot complete because AC Adapter and battery must be present and functional.
So I found a guide online to create an MS-DOS startup boot drive, along with the Bios .exe's which can be run from MS-DOS. The system booted up into MS-DOS mode fine, but I received an error running the .exe, "Cannot run in DOS mode". I also tried to run the .exe with the /forceit command afterwards with no luck.
So at this point I don't know if my laptop simply needs a BIOS update, or if I have a faulty motherboard or battery sensor.
Ideally I'd like a solution to upgrade the bios without a battery that works and can resolve my problem. But if we can't find a solution, I need to know what needs to be fixed so I can repair my laptop through Dell's Out of Warranty Repair service.
View 3 Replies
View Related
Mar 28, 2013
My Vostro 3400 running Windows 7 downloaded a number of Microsoft updates this morning and afterwards would not recognise the battery.
View 12 Replies
View Related
Mar 25, 2013
My wife has an Inspiron Mini 10 which I damaged seeing if I could upgrade the RAM. So I bought another mobo and fitted it in, plugged it in and turned it on. After so long we were told that the battery was running low and wouldn't charge. After it shut down we got the OLOD and have tried using a USB drive to flash the BIOS using HP USB key utility but there wasn't enough power left in the battery to do anything.
Next I bought a new battery which has about 37% on it but we're still getting the OLOD after booting up and down a few times.
From what I can gather from searching the web, I need to flash the BIOS but I can't find a way of doing this as the BIOS files from Dell are .exe and isn't recognised when I boot from the USB stick as it's looking for a .bin file.
It has occurred to us that maybe the drivers (we have Win7 32bit installed) aren't there.
What we should do with the remaining battery power? We don't have enough to experiment.
1/ install drivers?... if so how do we do this without a floppy drive or disc drive?
2/Would a fresh install of Windows fix this problem?
View 3 Replies
View Related
