Dell :: XPS 15 9530 - Bluetooth Freeze / Hang
May 3, 2014
I'm using a Bluetooth mouse. It often hangs and it seems to be due to Bluetooth freezing/hanging. It is possible to get it going again by going to modern settings/PC and Devices/Bluetooth. Just going to that screen will get it going again.
I have reinstalled drivers without success.
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Aug 28, 2013
Several times a week, my bluetooth mouse will freeze. I can still use the touchpad or the red dot. Fix is to Fn+F5 and stop and start the bluetooth radio. Looking in Lenovo System Update, I can see the Bluetooth driver is a recent install and is version 6.5.1.4500 for Windows 7 [32/64].
Mouse is Targus bluetooth mouse, model: AMB09US
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Aug 31, 2014
My HP15-g019wm notebook product number F9H60UA#ABA was hanging on the black welcome screen after logging in for about two minutes before opening to the desktop. My mozilla firefox is slow to open and is not connecting to any websites other than the homepage. It upgraded to the newest version when I first tried to open it and then it slowly opened up. Google chrome opens up quickly but then freezes when I try to go to another website. My computer runs windows 8.1 64 bit system. What could be causing the hangup and internet issues on my laptop? I was able to log in and browse the internet just fine last night, and these problems just started happening this afternoon.
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Nov 9, 2014
I have a HP 2000-329WM Notebook PC that always stuck at loading screen when i turn on my laptop.
Before I have this problem: I have downloading a AMD Driver from AMD.com.
Since the problem:
Safe Mode won't work.
All Hard Driver Test say it passed the test.
Loop and Window loading Screen.
I Have:
Window 7 (64-bit) HP 2000-329WM Notebook PCBIOS Verson: F.33Warranty status: Warranty has expired
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Oct 31, 2014
X220 Tablet .... After hours of troubleshooting, I finally found the cause of my Windows 7 Pro Shutdown issue.
The Tablet would hang at Shutdown, then BSOD. I systematically removed drivers until I found the cause. The current installed version of the Thinkpad Tablet Button Driver, Version 1.04.0.0 as installed by System Update was the culprit. As soon as I uninstalled that driver, no more issues.
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Dec 18, 2014
System: Aspire 5552, Model Pew76: I'm attempting to restore the default software using the System and Recover Software. Everything goes fine until after Running the Language disk. The installation hangs at 99%. Here's what the Restore Progress displays:
Elapsed time: 12:31:18
Restoring system: 100%
Updating system: 99%
Why does the installation hang at 99%?
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Jan 10, 2013
Have a problem with HP ENVY M6-1106er After upgrading OEM Win8 to Pro version, I have added Hyper-V role to my system and reboot the laptop.
After reboot OS startup freezes on screen with HP logo and rotating circles. If I disable AMD Virtualisation in BIOS - system boots, but hypervisor doesnt work. With enabled Virtualisation in BIOS system doesn't boot with installed Hyper-V role.
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Dec 16, 2014
I got XPS 15 (9530, Late 2013) couple of days ago with widnows 8.1 installed on it and since the day 1 I am running into a weird problem. All of my USB devices keeps disconnecting. Whether its my phone (HTC One M8) or my portable harddisks. I have tried multiple cables and the result is the same.
I tried connecting all of those devices on different laptops and they work fine except for my laptop. One more thing is that if I have my phone connected with the laptop, it charges fine however, I am unable to browse any file on my phone because it keeps disconnecting.
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May 10, 2014
Got my XPS 15 less than a month ago, been playing some games and some light 3D and graphic work on it. I'm considered having worked the laptop a little more than normal word-processing or web-browsing - not stretching it by any means (not yet anyway).
To deal with the heat, I've lifted the rear of the base up with some small EVA laptop pads about 1cm high.
Just 2 days ago, I've encountered a louder-than usual rattling fan noise coming from the right-hand fan at the base. It sounds kind of like the one in this video, changing frequencies as I rotate the unit around in my hands :
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When I run 3D games, the fans get loud (as per usual) that the rattling sort of "blends into" all that noise, but when web-browsing, the rattling is quite apparent - no longer just a soft whir. There is a slight vibration coming from the right side, if I lay my palms flat on the keyboard.
I've emailed tech support, got a ticket number, but no response so far. Will wait another day before calling. At times like this, I wish Dell had a bricks and mortar outlet that I could bring the laptop to to get it fixed.
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Jan 21, 2015
I'm a photographer, and bought an XPS 15 9630 to do my photo editing. The machine came with the 30Gb mSATA and 1Tb HDD, which wasn't nearly enough for my needs. I've successfully fitted a Samsung 1Tb mSATA, but I would like to upgrade the other drive also. At the moment I have 2 1Tb hard disks, and 2Tb total storage. (After a fair bit of fiddling in BIOS)
I have a Seagate Spinpoint M9T 2Tb disk which I would like to use,but when I fit it, it didn't show up in the BIOS or O/S. It works fine in other laptops. The disk that came with the laptop is 6mm, this one is 9mm, but seems to fit fine. The disk shows up if I remove the mSATA.Is this a problem that can be overcome?
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Jan 3, 2015
So I recently bought a Dell XPS 15 9530 and well I wanted to see how it would do in gaming. It was doing well in most games until one day, I started getting fps drops that lasted a long time. The FPS would go from whatever it started with, an example being Watch Dogs with 50 fps on low settings, to 9 fps. Another example is CS:GO where I get 60 fps on highest settings, I cap it at 60, but after a few rounds it goes down to 15 fps. So I got NVIDIA Inspector to see what was wrong as many had said it was the GPU throttling and the clocks were 135 MHz for the GPU Clock and 405 MHz for the Memory Clock instead of the default 941 MHz for GPU and 2500 MHz for Memory. The temperature was around 75 degrees celsius at most so I don't think that is the problem. It is plugged into wall while playing and I have most programs closed down when playing.
Also, I have my power plan set to 'High Performance'. The FPS drop does not last forever but lasts about 10-15 minutes and can either be resolved by restarting my laptop or, if I am lucky, restarting the game. It is quite annoying and I have been testing everything for about 2 weeks. I have tried re-installing BIOS, clean installation of drivers, used different programs like ThrottleStop, tried lowering the settings and none of these have worked.
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Jan 22, 2015
Yesterday I have the Dell technician came to my place and changed my broken LCD of my xps 15 (9530) which I just bought for 1 month plus. The strange part was when he finished the changing, turned out the laptop couldn't be booted, a dead pc. He did not touch anything except for the attached LCD cables. He said it might be the motherboard failure after changing the LCD.
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Jun 1, 2014
I got my XPS 3 days ago and I've had the lingering issue of the computer not wanting to wake from sleep when I try to open the laptop again. The keyboard and power button lights up like it's working, but the screen never comes back on and I have to restart the computer.
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Dec 11, 2013
Got our new XPS-15, 9530 Base model last night, and the WFIF will not stay on.
Over 2 hours on the phone with Tech Support, and they are sending out a Tech to replace the WIFI card. I'm not even sure it is the WIFI card as he gave up trouble shooting it when he couldn't stay on Remote Access.
the worst of it was the two hours on the phone, it was pure hell, and I told the Techs supervisor about it afterwards.
I hope this isn't the future of this computer, as a new non functioning computer is not a good start.
This is really pushing me towards an Apple MacBook Pro.
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Oct 28, 2014
My brand new XPS15 9530 has been having the same problem since I received it. Randomly (but usually after several hours of being closed) the notebook does not wake up when I open the lid.
I have removed the Intel wifi and bluetooth drivers, but the issue remains.
I have reset the power profile and the issue remains
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Jan 11, 2015
How much Dell Xps 15 Sd card slot have speed?
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Nov 4, 2014
Yesterday i got my new XPS 15 9530, that's where i ran into some problems.Laptop is unable to work under AHCI in any possible configuration.It ships with 32GB SSD + 1TB HDD, i unscrew and swapped the 1TB HDD with a new Samsung 850 Pro 512GB. I started installing windows while on Intel's SRT (raid), then i noticed it and after installation was over i changed to AHCI.
Then i had to re-install, i boot using windows disk (talking about 8.1 pro) and windows installer was slow during this period... then after i reached the drive listing, i couldn`t touch either drivers. I couldn`t create partition in the samsung pro, i was receiving the 0x80070057 and a couple errors more of the same type. I started playing around with the GPT & MBR formatting, used external computer to create partitions, layouts but nothing.Whenever AHCI is on, i can`t manage to work using the Samsung 850 Pro disk.
So now i`m using Intel's SRT (raid instead) while having a single disk (samsung 850 pro) where windows is installed, while not achieving full read/write speeds because of the samsung magician that has to work with AHCI, and the Intel Rapid Storage Technology (irst). The other drive (32GB SSD) is formatted for linux, i have to disable secure boot to boot into there but that's fine.How can i get AHCI to work? I tried so many ways but clearly nothing..
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Nov 22, 2014
The status light associated with caps lock on the XPS 15 does not show when active. The keyboard backlighting as a whole works.
I have uninstalled then reinstalled the Dell Quickset package but that has made no difference. Is there a setting I am missing?
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Nov 23, 2014
My original 500GB HDD + 32GB SSD has been replaced with 256GB SSD + 500GB HDD and now the HDD has been removed, leaving only the SSD.
So what is the correct setting for SATA operation in BIOS?
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Jan 5, 2014
It is a XPS 15 9530 and when set to sleep when the lid is closed the unit will not wake when the lid is opened. If I then press the power button it lights up and I hear a faint sound for about 20 sec (fan, disk, nothing weird) and then the sound stops. I never see anything on the screen. If I press the power button, again, then it says the PC wasn't shutdown correctly. Next, it runs some diagnostics for about 10 seconds and then it starts normally.
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Feb 4, 2010
I haven't set my E6400 to sleep or hibernate or anything, just the screen switches off after 5min of no activity.
When i get back to the laptop it freezes/hangs a LOT. It can be anything from blue screen, complete freeze needing a hard reboot, hang for a while before active again, nvidia driver unresponsive and reloading. It changes from happening couple of times a day to not at all for nearly a week.
I had this with the last 3 BIOS versions and i've tried ALL of the nvidia drivers available.
I kept thinking it was the nvidia drivers somehow but it just doesnt matter which ones i'm running.
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Apr 11, 2010
i want to buy the 1557 with the core i7,
i read about the freeze problems in this machine and i wanted to know if it still exists?
if not, what should i check before the purchase in order of getting the fixed?
10x a lot!
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Apr 28, 2010
This is the second XPS 16 I got within 4 months. after 47 calls to XPS tech support and 2 system exchanges just to still have the same issue.
when I log into my facebook account and try to play farmvile the system freezes up and flashes from a white screen to black and so on until I have to force shut it down and restart. now, I know that for $2700.00 dollars I should be able to play a simple beta game.
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Jan 7, 2009
I got a new laptop in about June or so, and it ran great. I have McAfee for anti-virus, if that helps.
About 2 weeks ago, my computer started to slow down. A lot. My typing would lag on the screen, and some of the letters won't even show up.
I also seem to get an insane amount of pop ups on whatever sites I go on, and I get about 5 popups every hour, on the hour. When I scan, though, I get nothing.
Now, this is the worst part. My computer will completely freeze a lot. When it does, I'll wait a minute to see what happens.
Then, if I click the screen a few times, a single, insanely loud beep will come from the computer. This will happen a few times before I can actually use my computer, and I have to re-boot often.
My computer is insanely slow, like I said before, and it takes forever for it to finish starting up. Half the time, it'll freeze before I can even log in.
If it helps, this started around the time when I signed up for Facebook, if that has to do with anything. I've tried to do virus scans many many times, and I used the Dell Automated PC TuneUp tool. But, nothing seems to work.
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Mar 15, 2010
My SXPS 13 just freezes on wake up randomly. I am running Windows 7 x64. I recently had the motherboard replaced for a different issue but I can not remember if the freezing problem happened before the motherboard replacement.
Did anyone figure out how to fix the freezing issue? Is it hardware related? I have one month left on my warranty.
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May 27, 2010
I have a less than a week old Latitude E6510.
I had four freezes while watching flash videos. I thought the adobe software was bad, so did uninstall and fresh install.
Now I've experienced a couple of more random freezes:
1. system was idle
2. surfing the web on google chrome
I have windows 7 Ultimate x64 and it seems like many people out there with vista and windows 7 are experiencing the same problem. I personally used both and on my other machine with win7 Ultimate x64, haven't had any random freeze at all.
I also have 1333mhz ram, and I know my system only supports 1066. Then I found this thread:
Random Lockups, Intel Chipset
Diagnostics and Dell are telling me there's no problem with hardwares. So I'd like to give a shot at dropping the memory speed. How should I do this?
Anyone having random system lockups with windows 7 x64?
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Jan 7, 2009
I bought at DELL OUTLET a M6400 without the Bluetooth Module, I will buy it separate from DELL, do you know if the Bluetooth antenas will be Pre-Wired in the notebook ?,
actually I am buying the DELL 410 Bluetooth + UWB card, meaning I need the Pre-Wiring for Bluetooth and UWB ?
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Sep 2, 2009
i got a m4400, the webcam freeze all the time, anybody with the same problem?
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Feb 27, 2009
After verification of the application using OpenGL I always freezes Solidcam a program must be forcibly terminated.
Using the latest drivers from Dell recommended for SolidWorks
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Apr 6, 2013
I bought a Vostro 3700 i7-720q used on ebay. After I bought it I found it would freeze. I eliminated everything I though it could be (i/o conflict, drivers, etc) and nothing worked. This was probably the reason it was sold on ebay. I noticed how hot the machine and fan got. I researched upgradeding the cpu to an i7-940xm and when got the chip planned to put in best thermal transfer to solve the freeze up problem I conculded was due to heat. I thought to be Powerstrate xtreme to be the best thermal transfer to use during the cpu switchout.
I pull the heat sink and its obivous why my machine was hot. The thermal past was a crummy job. I cleaned off heat sink with arctic Ice cleaner, put powerstrate xtreme on cpu and replaced the cpu with a i7-940. Boots up and has been running fine AND it is soooo much cooler.
Getting to the heat sink IS NOT an easy task in the Vostro 3700 - I love my Vostro 3700 BUT it is a very delicate task to remove the keyboard, palm rest and base in order to get to the motherboard and heatsink. I wouldn't do it again.
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