how the 1080P brightview screen is compared to some other good screens on the market? Anyone have a chance to compare this to the Studio 16 XPS 16 inch RGB screen or the 15.6 1080p screens of the Clevo W860cu or M15x (Among the best 15 inch screens on the market).
I've spent a while now reading through the forums for both the 1st and 2nd gen 15" Envys. My first gen Envy, purchased 3 weeks ago suffered the dreaded black screen issue, which was identified by turning the machine on and leaving it for a while - could be 10 minutes, could be hours and the screen would go black, system would lock up and require a hard reboot. Oddly enough the hard drive packed up after a couple of weeks use. I replaced the drive myself with a new western digital Scorpio, but the symptoms still occurred.
Having bought the unit from a retailer, I took it back and had the last remaining gen 1, which was their display unit (i prefer the lower res screen for gaming-better performance at native res). To date I have not had a single black screen. The drivers and software are exactly the same, which kind of ruined my idea that it may be drivers causing the issue, so I'm very intrigued as to what may be causing the issue.
I'd like to keep this thread solely to covering this issue as it seems to be affecting users of both first and 2nd gen units, so feel free to post your experiences of this exact problem and any remedies you may have discovered, as it took me ages to find like minded users in the massive general Envy threads! Maybe we can get enough information to help the Hp techs, as I really think this unit is otherwise a very good performer!
Spec: 15-inch display, 1.6 Ghz Intel Core i7 processor-720QM CPU (6MB cache), 320GB or 500 GB 7200 rpm HDD, 4GB RAM, ATI Mobility Radeon HD 4830 graphics, a Night Vision Webcam with IR LEDs a 6-cell battery, Windows 7 Home Premium, and more.
It has: 3 USB 2.0 (3rd shared with eSATA port), HDMI port, Wights merely a 2.35 kg, and the sizes are 38.0 cm x 24.4 cm x 2.65 cm mm
When I turn on/open my hp envy x2 it brings me to the login screen. After I login the screen goes black and I can't do anything but move the curser around. How do I reset it with out being able to see the screen.? I know you can use a USB but how do I do it.?
I bought this Envy 17 3D in December of 2010 from HP Websight. The Model is WY771AV and runs Windows 7 with 1080P and Uses A M D 5875 Graphics. The Last 30 days, @ boot-up, the screen will turn solid white when I try to start it up. All I can do is hold power button down to power off and retry. 9 0 % of time, retry fails(does same thing), but occasionally I can go to startup repair , run system restore and use machine for 2 or 3 times before the next white-out.
My HP Envy dv6 recently did one of its updates and after that it restarted. Now when I turn my computer on it has the Hp logo, the login and after I log in nothing. There's just a black screen with a glow and the cursor. I know it's working because I can hear noises and the fan going but I can't see my desktop. But if I use the simple pass finger identification it will take me to the we page I saved on the designated finger. That's the only way I can get to the internet. I can't use anything else because I can't see my desktop. I can do ctrl alt del and that pops up but it doesn't do any good. I did the unplug everything, take out the battery, plug in AC adapter but not the battery , hold power button for 15 seconds then put the AC adapter but not the battery and turn on thing and nothing changed. I tried multiple restarts and shutdowns and nothing changed.
I have a HP Envy dv7 Notebook PC. It recently just downloaded the new HP Assistant and I wanted to adjust the brightness because it was too bright for the dark room I was in. I tried using the F2 and F3 keys to lower the brightness and I tried to adjust it from settings and control panal but the brightness doesn't adjust when I move it up or down. I tried shutting down my computer and restarting it but I still can't adjust the brightness.
I have a envy dv6 serial 2ce2502rs6 product b6b49av. It starts up with hp logo and goes to black screen. I tried repair before and it didn't work. I tried the hard restart and it came on and I selected repair and it didn't work again so I selected turn off and now it goes to black screen.
Once unit is powered on keep tapping the F2 key run the diagnostics test . It saysProcessor check passed. Memory quick check passed. Hard drive smart check passed. Hard drive short DST check FAILED.Failure ID OU7ATA-6B877E-QFPK1A-60U503Product iD b6b49avHard drive 1
I just got a problem today on my HP Envy notebook Product number = F7P58PA. It has working fine till yesterday night. It has windows 8.1 on it, and may be some updates are installed on it during the night (I am not too sure about it).
THe issue is that when I login to windows by providing my pin the start up screen does not show up. its simply blank with cursor showing only. ALT-CTRL DEL gives the task manager and I can run internet explorer through task manager run command but start up screen remains blank.
I have done battery, memory etc tests and nothing has resolved the issue.
I ordered this laptop from one of the retailer sites and received it today. We were very curious to check the touch screen functions. But nothing happened. The touch screen was not detected. [No pen or touch input available for this device]. There were no settings under control panel such as Tablet.
I have an "HP ENVY TouchSmart Sleekbook 4-1115dx" laptop that is about two weeks past warranty and the screen went blank. I currently have an old crt monitor hooked up to it and everyting works fine with the machine -- just cant see the screen. Will i need to replace the entire display or can i just replace the chord/ribbon from the display thru the hinges to the main unit?
When I bought this pc, It was Windows 8. I updated my pc to latest windows 8.1. After first update SimplePass stopped working on every browser except Internet Explorer. It stopped working on the log in screen too. But for no reason it started working on the log on screen suddenly. I contacted HP through chat support. They said SimplePass is designed to work only with Internet Explorer. Other browsers might work or not. That's fine. According to her (HP Agent) SimplePass is still working.
But after the last update SimplePass stopped working totally except the log in screen. I click on the SimplePass icon... no response... I swipe on the finger print reader... nothing happens. But the it only works on the windows log in screen. Bellow is my current pc info. I think HP should update SimplePass.
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)Language: English (Regional Setting: English)System Manufacturer: Hewlett-PackardSystem Model: HP ENVY 15 Notebook PCBIOS: F.56Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8124MB RAMPage File: 2859MB used, 6544MB available
Windows 8 64 bitProduct Number: E9G80UAI recently bought this about 4 months ago and it did fine for a little while. But recently it would do this annoying glitch. The screen would act as if I am pressing the screen somewhere in the middle of it and selecting anything within it's range. This may not seem so bad by the sounds of it, but if you're playing a video or are on a website with links in that area it will either click on a link or stop/play videos. It's very annoying!
Troubleshooting: At first I thought it might be my touchpad, so I made sure I didn't touch it during these times. But it would still do it even if I'm not touching the laptop. So if I were to only use my wireless mouse to go through webpages or whatever, it would still do the phantom clicking.I then thought maybe it's my wireless mouse, so I disconnected the USB receiver from the laptop and it still does it.I then tried getting tech support online with HP and they accessed my computer and tried a few things like removing the touchpad driver and whatnot with no results. He eventually told me I would have to send it to them to have it repaired (still in warranty). However, I don't have the time to send my laptop to them for repairs.
My final thought was to disable the touch screen. Which I did by going to device managers and disabling one of the HID options. I had several, so I had to try each one since none were labeled as touch screen, but only as HID compliant device. This has worked so far and it hasn't clicked anywhere yet.
I thought about updating the driver, but I can't find it on the HP site and when I try to update driver through device manager it says that it has the best driver available, which most of the time is BS. I guess I just need to know where I can find the true driver for the touch screen.
flashing screen on a Envy m6-1125dx? After log in it starts to flash between a blue screen and the desktop. It's impossible to perform any task. This problem started after an automatic upgrade from windows 8 to 8.1. I am able to launch the task manager, but there is no response to any command.
HP Envy 15" TouchSmart laptop running Windows 8.1. This is a problem that just started today, it has to do with the screen and fans where the Power LED lights up white, just as when the laptop is running properly.
My laptop was opened and turned on, functioning properly. I had NetBeans IDE running since I wanted to work on the second part of my current CS 137 (Programming Principles) assignment. Because it was almost time for my lecture, I closed the laptop by simply moving the screen back down onto the keyboard, where it goes into sleep mode. (Anytime I flip up the screen, the laptop is supposed to come back on, and the login sliding screen from Windows 8.1 shows up.)
When I took my seat for the lecture, I wanted to spend a little bit of time to work on my programming assignment. However, upon flipping the screen back up, instead of having the login screen show up, I encountered the problem: the Power LED is showing a white light, but I can't hear the fans running from the vents on the left side of the laptop, and the screen does not turn on. I did try to hold the power button for several seconds, and once at least 10 seconds, except that the Power LED keeps on showing a white light. The light for the Wi-Fi board does not show up.
Whatever it is, I don't want to pull the battery out because I did do that on my last laptop, and it was from there that I couldn't turn the old one back on again. If I pull the battery out from the Envy laptop, it'll short-circuit the connections from the battery to the computer, and thus several components will fry. For now, what I'm doing is leaving the laptop as is to drain the charge on the battery. And then, once I notice that the Power LED does not show a white light anymore, plug the AC adapter, then try turning the laptop back on using the Power Button.
The laptop: HP Envy TouchSmart 15 Notebook PC (15-j173cl) Windows 8.1 Pro
The problem: I use an external monitor, so my laptop is usually shut. Randomly, my touch screen THINKS something is touching it, which disrupts whatever I'm doing. I would like to disable the touch screen completely, as I do not use it at all.
I thought maybe the latch wasn't closing properly, but the screen resolution changes when I shut the laptop, so it KNOWS it's closed and switches to the proper resolution for my external monitor, but it DOES NOT disactivate the touch screen, and some dirt or something is touching it, changing where my mouse is pointed, where I am typing, etc.
I have tried cleaning the screen and keyboard with compressed air.
The problem happens randomly; sometimes when I CAD for the day, sometimes after hours of working.
So I just bought a new HP ENVY TouchSmart 17-j130us (Windows 8.1) a few weeks ago and now something is wrong with the screen. I decided I would connect my laptop to my TV monitor via HDMI. I set the laptop on top of my Xfinity cable box while it was plugged in (HDMI cable is too short) and continued doing my homework. A few hours later, when I unplugged it from the HDMI cable and picked the laptop up, the screen turned greenish and flickered. It went away eventually. But then I noticed that when I tilted the screen back or fowards or even slightly moved the laptop, the screen would turn green again and flicker green a little. I hope this is not my fault in some way. The touchscreen and the backlight works just fine. I can still see what's on the screen while its green. Right now it's fine unless I move the laptop or tilt the screen in some way. Also, when plugged into the TV, that’s fine as well.
Laptop is only 9 months old. I did all of the updates and then my touchscreen stopped working - that was 4 days ago. Today I did a system restore to the point before the 1st critical update (9/24/14). It still does not work. Did it corrupt my driver? And if so, what is the name of the driver? How can I restore the touch screen...
Product: EOLO6UA#ABA System: x64 Processor: AMD A10-5745M APU with Radeon (tm) HD Graphics SM BIOS Version: 2.7 Microsoft Windows 8
Product name: HP ENVY 17-j027cl Notebook PC Product number: E0K96UA Windows 8.1, Update 1, 64-bit Control Panel > Display > Calibrate Color >Option No longer available Control Panel > Display > Change Display Settings > Resolution 1600 x 900 (Recommended) Control Panel > Display > Advanced Settings > Generic PnP Monitor and Intel(R) HD Graphics 4000- Adapter Type HD Graphics 4000- Monitor > Generic PnP Monitor- Color Management >-- Set Monitor to its Native Resolution (cannot change beyond 1600 x 900)-- Set Brightness and Contrastintel HD Graphics Control Panel > Hue : Hue slider is set to maximum to the left (0)intel HD Graphics Control Panel > Saturation: Slider is midscale to the right (-16) [URL] ....
Found and attempted to apply Win64_153318.exe on Intel Graphics website for my Intel 4000 Graphics hardware. This failed to install, with error message that it is not for my system (It was clearly marked Intel 64 bit, Intel(R) HD Graphics 4000.
Also found on HP Envy drivers, SP63750.exe, Version 10.18.10.3304, dated November 8, 2013. Made no noticeable change.
In some cases, I could get the color acceptable for one mode (Viewing JPG file), but unacceptable for screen display. I tried the high contrast mode, but made the screen really hard to follow with all those text boxes, like looking at a brick wall.
If I look at the same files with my (Win 7 Updated) Netbook mini 1101, all the graphics are really normal color and contrast. (Maybe the drivers got messed up when I had sent it on for repair to the HDD/MoBo). I haven't tried a total reset yet, it's always such a pain to do a master reset to see it is a hardware failing or not.
How to get my colors and contrast back to normal????
Product: HP ENVY TouchSmart 15t-j000 Select Edition CTO Notebook PC, Model C9G48AAR, Product Number: C8P45AV
Problem: After logging in, the screen flashes the Start Screen on and off in random fashion, and is unresponsive to any input.
Effort: We followed the instructions on the HP web site for this symptom (Desktop Screen Flashes Between a Blue Screen with a Blank Taskbar and a Desktop Screen on Startup (Windows 8)), but it failed at step 8 - the Start Screen flashes in Safe Mode with no way to find or enter the "Control Panel" step.
We have also rolled back the system to the last restore point, reseated the memory, and reset the BIOS - all HP recommended processes for video problems.
Current Status: We always look to resolve any problems via the HP web site first; this one had us stumped.