HP/Compaq :: Envy 15- Got An Error Before Windows Even Booted Up
Mar 13, 2010
I received my Envy yesterday and was initially very impressed with the build quality and looks of the machine.
However, upon my first boot up things went downhill fast. I got an error before Windows even booted up. It stated that it had not been shut down properly before, (even though this was my first startup). It then went thorough a disk check and it appeared everything was ok.
I got the computer set up and then ran into several "black screens" for no apparent reason. Monitor would go blank and fans would start running loudly. I shut the computer off each time and rebooted without any problems.
Then it seemed to be stable for a few hours, only to go back to another "black screen". I did some research here and it sounds like a few others have had similar problems. I figured I'd try to update to the latest bios from HP's website,
Well, Bios update started ok, got about half way through and then the computer completely froze up and then went black again. So, it then became completely unbootable. No way to recover it, because there was no longer any bios on the system. I called tech support and they confirmed that it was shot at this point.
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Jan 2, 2015
I am trying to find a solution to repair a Vista (Home?) installation on an Aspire 5920. The laptop blue screens with a Stop error code 00000F4 when booted in either Normal and Safe Mode. This problem started after installing a program although it may also have a malware/virus problem. The inbuilt Startup Repair and System Restore both fail.
I have the Acer Recovery disks but the Acer eRecovery website suggests that all personal data will be lost if they are used. Is it possible to repair the OS installation from the recovery disks instead of reinstalling it?
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Jan 20, 2009
all my uni friends were boasting about the new windows 7 beta. I Thought i would give it a try. Here's what i did and what you could do i you wanted to do the same as me:
- download windows 7 beta from the windows website. The iso file should be downloaded to your desktop. Leave it there.
- On your mac os x, go to applications -> utilities -> disk utility. select the iso file on the desktop and press burn, if a window appears, select the iso file in it.
- after it has burned, go to your bootcamp utility and create a partition for your windows. i chose 50gb for my windows.
- then, with the burned cd still in the dvd drive, select start installation.
- Your laptop will restart and it will boot diractly to your windows installer.
- select your language and press next. You should be presented with the select partition page........................
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Jun 7, 2014
I can't update my hp envy dv6-7392ef from windows8 to windows8.1. The update goes to 90% then reboot and say to me that the update can't apply with the error: 0xC1900101-0x40017.
All my drivers are update. I have no strange software.
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Apr 1, 2010
I am getting error code 80070490 every time I try to do Windows updates. I have done the system restore as far back as I could and this did not solve the problem. I am going to be putting a new hard drive in the computer, but would like this problem to be resolved first.
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Sep 14, 2014
The High Definition Audio Device ha an error10 , there ios no Driver installed for this device , is there a work around available to get my sound working??
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Mar 5, 2010
I have spent a couple days trying to get a smooth running XP-64bits HP Envy, I thought I'd start this thread in case anyone else like me needed to get this kind of setup. For my part, having an xp OS on my ENVY would allow me to run certain applications not supported under windows 7 so I gave it a go...
First of all, I have to note that my current system is still not quite functionnal: I am still missing drivers for the ATI 4830 and the intel 5100 wifi link. For some reason, the intel x64 driver installer quits silently without a crash or confirmation. The wifi link seems installed but it won't browse for available networks.
The ATI 4830 doesn't look like its gonna happen: I tried several versions of the ATI drivers, 8.7x, 9.11 and 10.2 without success. The drivers install but the video card is still showing up as vga display adapter in the hardware manager.
8.672.1.2000-WinXP-2003-Vista-2008-7-AMD64-x86 is the only driver set found to be stable (altho not very fast, it IS working and stable) at this time.
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Oct 20, 2013
I have a new Compaq CQ58-353EM laptop. It came with preinstalled system (Windows 8). Afterwards I installed Windows and HP updates.
The problem I have is with the Realtek PCIe FE Family Controller (ethernet). In the device manager it is shown with a yellow triangle with an exclamation mark. In the device state it is stated: Your computer's system firmware does not include enough information to properly configure and use this device. To use this device, contact your computer manufacturer to obtain a firmware or BIOS update. (Code 35).
Laptop has all system and hp updates installed.
I tried the following to resolve the problem:
- 2 different bios versions (F.26 and F.25).
- several add/remove/reinstall of the Realtek drivers
- 2 different versions of Realtek drivers: 8.3.730.2012 and 8.20.815.2013 (from Realtek site).
Ethernet is working OK under Ubuntu.
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Jul 21, 2014
I've just encountered error 1002 while using recovery... Recovery successfully went through reformattng my drive but crashed before reinstaling the original content. It doesn't matter if I try recovering from hard driver nor dvd rom, it all results in error 1002. I've done some searching and it seems it's quite common error in hp products without proper solution. I feel I'm out of luck as my warranty expired years ago.. How can I resolve this issue? For me it seems that recovery content orginally placed on my hard drive (and later burned on the DVD by me) had been damaged.
- to order another recovery disks set (though I saw few opinions it didn't work)
- buy new "Windows" and install a new fresh installation (will I be able to perform new installation at all?)
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May 4, 2010
I downloaded and burned an ISO Win7 install file (legal, I am using a purchased key to register it), and wanted to do a clean install of Windows 7 without all the HP Bloatware crap like the sticky at the top of this forum suggests.... and when the install is done its first restart, and is on the Completing installation... phase the second time, it gives me a:
"Windows setup could not configure windows to run on this computers hardware".
Are you serious?
Does anyone have a fix for this please. I now have an inoperable, and un-installable brand new laptop. Sweet.
I am installing it via the USB DVD Drive, through a DVD (Not even a USB flash drive problem!). I have tried it twice now and it failed both times. I even tried reseting the BIOS settings to default.
It's obviously a glitch in something, because I was running Win7 on the laptop this afternoon.
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Aug 3, 2009
Has anyone seen something like this? ...
The built-in keyboard works perfectly while the installed Windows XP is up and running, including Fn functions, CAPS LOCK etc.
But during system boot up, it shows no reaction at all! Neither does hitting Caps lock, NUM and Scroll lock change the indicator LEDs.
-> no BIOS access
-> no boot up from CD/DVD
-> not even the XP Boot Menu (that shows up after hitting F8 or abnormal shutdown) is controllable
As soon as Windows is up, it works perfectly again.
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Aug 27, 2014
I have hp envy m6 notebook.it does not boot-up and give the attached error message.When hard disk test was done, it gives the error code in second attachment.
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Aug 27, 2014
I'm not sure if this fits the board but I'll give this a shot anyway. I've not had problems with my wifi until recently. When I visit certain sites (Tumblr blogs' main pages for instance), I receive the dreaded 503 Service Unavailable message. Neither my phone nor the other notebooks in my household face the same problem as I am so I have a feeling it's only me.
I owned a laptop a couple years back which had wireless card issues (signal fizzled out after some minutes) so I do suspect that this might be the same thing. I'm not sure if this is relevant but currently, there are only three bars on my wifi icon while my phone has the full five. However, I'm able to access the majority of the internet just fine.
For reference, I am a Windows 8 user but I have yet to update to Windows 8.1 (because the last time I did, I was bluescreened (sort of) so I'm a little paranoid), owned this notebook for about a year and a half, and I do update whenever HP support assistant prompts me.
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Dec 6, 2014
My computer won't boot an I have the error stated in the title. Also where is the installation disk I can use to fix my computer, do you get them with the pc.
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Nov 24, 2014
I try to boot my pc but get the error code 0xc000021a, then it restarts and says preparing automatic repair, then the same BSOD error pops up and the cycle continues. I've tried just about every 'fix' I could find on the internet. I purchased this computer with windows 8 pre-installed, I do not have a windows 8 repair DVD.
Upon further research I've been lead to believe it has something to do with winlogon.exe or csrss.exe, which makes sense, seeing as I cannot even log on to my computer. Other forums suggest it could be caused by 3rd party software.
As far as I can see, all I can do is access the BIOS. I have no files that can't be easily replaced so even if I could somehow factory reset it that would be great, though I'm not sure if that will fix anything or is even possible in my current position.
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Sep 8, 2014
I just got a HP Envy 17-j184nr. I also bought a Samsung 850 pro 256gb ssd to go along with it. Made the recovery discs. Put in the ssd and started the recovery process. It got all the way past the part with administrator and the second drive download, then it restarted. It loaded up and went into recovery imcomplete. Tried it twice with the same result. The retry option does nothing except sit there on "Insert recovery media" even though i've inserted every disc at least twice.
The log shows...
[6:58:36.74] ChkErrBB.CMD : Detect some error during PININST_BBV.
[6:58:36.74] ChkErrBB.CMD : Check c:system.savLogsBurnBootWarn.log
[6:58:36.76] ChkErrBB.CMD : or, check c:system.savLogsBurnBootMerge.log
[6:58:36.77] --------------------------------------------------
[6:58:36.77] Critical error condition was detected at BBV1...
I really want to start using my computer.
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Jul 18, 2014
I have hp envy 15 j007tu .....
When I download the bios driver from hp oficial site and intall it after completion of installation my pc restart and shows ''boot device not found 0f3 error'' .......
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Jun 7, 2012
Several days ago sound dissapered.. It comes up when I reboot comp, but dissapears again shortly.. Have HP Envy dv4, windows 8 ( but using stardock app, showing windows 7 desktop).
When I am trying to watch NEtflix, have an error message: Netflix Playback Error N8157 3304
A computer setting preventing Silverlight from storing files it needs to play your movie or TV show. An issue with the Silverlight plugin itselfTo fix this error, follow the steps below for your Windows or Mac computer.
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Nov 28, 2014
I upgrade my laptop to windows 8.1. But a few drivers were missing after installing those some unknown devices are showing in device manager. Apart from that sound driver works just fine but beats control panel won't open with error shown.
The drivers missing are
PCIVEN_10EC&DEV_5227&SUBSYS_1963103C&REV_014&da47f66&0&00E3
PCIVEN_8086&DEV_8C3A&SUBSYS_1963103C&REV_043&11583659&0&B0
ACPIHPQ60073&11583659&0
I have tried everything but couldn't find these.
Product Model is: Envy 15-j021tx
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Sep 21, 2014
There's a "disk read error occured" when I startup and it won't boot into windows at all. I did a hard disk test in BIOS and the Short DST failed and the failure id is GTU23F-5QF788-XD6V5F-60UR0 for Hard Disk 1. I know there's an 80 SSD and 750 HD but which one failed?
If the ssd failed can I use the 750gb HD or does it need both?
If I do need to replace the SSD can I replace it with a regular HD (on a budget) and what size drive do I need? 2.5?
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Dec 25, 2014
When i'm turn on my HP envy 4-1257er after the sudden shutdown on the screen displays the HP logo that says "please wait". After a few seconds appears the "blue screen with a sad smiley" and further reads:
"Recovery. Your PC needs to be repaired. The boot configuration data file is missing some required information. File: BCD. Error code: 00xc0000034. You need to use the recovery tools on your installation media. Is your don't have any installation media (like a disc or USB device), contact your system administrator or PC manufacturer. Press ESC for UEFI firmware settings. "
After pressing the ESC button opens a Startup Menu with a choose an actions like: f1 - system information (worked), f2 - system diagnostic (worked), f9 - boot device options (doesn't work) , f10 - BIOS setup (doesn't work), f11 - system recovery (doesn't work). When I click on these buttons (f9, f10, f11) again loaded a blue screen with an error. On the usb-drives with images does not respond in any way.
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Feb 1, 2015
Two and a half year old Inspiron 5110 with Win 7 Home Premium. Cloned the internal drive using Easeus. Set the BIOS to USB in number one position, but this laptop won't boot from the external drive. Is this laptop bootable via a USB platter drive or a thumb drive? Also, can the recovery partition be used to repair Win 7 or is the recovery partition only to format the drive and install software the way it was when new ?
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May 4, 2009
I have an XPS M1530 running Vista Home Premium 64-bit, T-9300 Processor, 6 gig RAM, 320 gig 7200-rpm harddrive. I am using it with the Kensington SD100S Laptop Docking Station (with stand) and a 22" Samsung monitor (monitor as primary display and laptop display as secondary display) and the Dell Bluetooth keyboard and mouse. The Kensignton docking station attaches to the M1530 via USB.
My question is, is it safe for me to detach the docking station when the M1530 is booted up and running? What about detaching the monitor? Except when I have an external USB harddrive turned on, there is not anything in my tray icons to indicate (as far as I can tell) that any hardware needs to be safely removed.
I have a 2nd AC adapter in my den separate from my home office, but I so rarely take the laptop mobile in the house since I power down first. Please let me know whether I am being too cautious, and if it is safe to detach the docking station and monitor while running any precautions that I should take. I do have my XPS backed up via Ghost if a problem should happen.
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Oct 22, 2014
I have a "Hive" error message that displays on a blue screen. Windows does not load. Any wa getting this machine going ....
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Mar 21, 2010
beats edition as compared to the envy 15 version.
1. What reason is there for the 800 dollar difference in price other than the beats headphones?
2.Does the back of the case only have the beats logo on it or is there any type of laser etching like on the original envy.
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May 22, 2014
Envy-6 1002tx
I could not install windows 7 because of the above subject. I tried to load drivers for RAID installation it says the specified location does not contain information about your hardware. Although i have downloaded the driver from intel website (the link you have provided).
is it maybe i tried to install the driver from the hard disk?
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Jun 18, 2014
my sisters new computer out of the rubish bin after she threw it there in disgust and frustration at the W8 operating system... Her daughters disabled and uses specialised mobility software that works well with W7 but not W8... Looking for a complete set of drivers so we can install Win 7 and save the day (and this computer from an untimley death)... here are its specs...
Operating SystemWindows 8 64-bitCPUAMD A4/A6/A8/A10 79 °CRichland 32nm TechnologyRAM15.0GB Dual-Channel DDR3 @ 809MHz (11-11-12-28)MotherboardHewlett-Packard 198A (Socket FT1) 29 °CGraphicsGeneric PnP Monitor (1920x1080@60Hz)768MB ATI AMD Radeon HD 8650G + 8750M
[code]....
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Jul 11, 2009
I'm trying to re-install Vista 32 bits on my laptop, but it gives me a error. The error that I get is:
Windows installation encountered an unexpected error. Verify that the installation sources are accessible, and restart the installation. Error code: 0xE0000100
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Jan 18, 2009
I have to either Launch start up repair or start windows normally. I've down the start up repair and it says that it is finished turns the laptop off and then restarts but when it gets to the boot up screen it just runs with the little bar with arrows going along for ages and doesn't progress so I have to switch the laptop off again which means next time I start it I go back to the initial problem.
I didn't get a recovery disk or anything with my laptop so not sure if there is a way of getting in and partioning the disk otherwise or rebooting the hard drive.
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Sep 29, 2009
I recently updated my bios and decided to do a new full install of Windows 7. (Previously running Windows 7 Beta).
After doing a clean install and installing the Sony Notebook Utilities. I started getting this pop up message.
"The installed battery may not be properly connected to the computer or may not be compatible with the computer.
Click OK to enter Hibernate Mode, and remove reinsert the battery
See the electronic VIOA(R) User guide for more information about using the battery"
At first I thought this was an issue with Windows 7 - so after searching the forums and no results I figured I would revert back to Vista. Now I am getting the same error.
I also have two Sony Notebook batteries here - both bought direct from Sony. One extended and one standard - both give same error message.
Could this be a BIOS issue? Is there a way to revert to an older bios?
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