HP/Compaq :: HP "service Enhancement"

In December 2007 I purchased an HP Pavilion 6119 laptop. My First laptop. A Christmas gift from my wife. Almost immediately we began to have problems. Not being computer savvy I relied on others to help with software issues on more than one occasion. My wife took it in to Best Buy twice for assistance. A few months later I had to return it to HP under warranty for them to replace the keyboard touch pad for the DVD, repair a speaker issue and eliminate a ticking noise emanating from inside the computer.

After that the computer would occasionally just shut off. I lived with this for a while and in December of 2009 called in for repair and was told by HP that the repair could be done for $398. I took no action on this and in January 2009 I was told be a friend that my computer had a recall, something HP calls a "service enhancement for a known problem".

I immediately contacted HP on Jan 29 and was told I was 1 month past the "service enhancement" warranty. If HP had told me in the past about this I would have asked for the "service enhancement" since it was for my specific laptop and my specific problem. HP never mentioned the "service enhancement" to me.........