HP EliteBook 8730w Lockups :: Keyboard And Touchpad Hangs
Feb 24, 2010
When I'm working, typing the keyboard and touchpad hangs. The only thing i can use is the usb mouse.
after logging off and logging back in, I can use the keyboard and touchpad again(once I needed to restart, because loggin and logging off didn't work). It happened with Windows 7 Enterprise 32 bit and 64 bits. I have done all the updates, and HP updates also
I have let HP Dealer for my country to check things out, they say the hardware is okay, but the only thing i did not let them use the harddrive, due to confidential data on it. But my problem is that it looses connectivity at random, sometimes after 45 minutes or after 4 hours. Sometimes the laptop freezes during usage of the laptop. I need to do a hard reset(holding the power button for 20 seconds).
I have started Windows without start up programs to no avail. does the same.
I'm using: McAfee antivirus, windows firewall, Toad 9.01, MS OFFICE, ssh programs, FTp programs.
Another colleague has the same laptop with the same operating system on it. with the same antivirus, and he does not have this problem.
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Sep 18, 2009
GPU upgrade issue on 8730w:
I have configuraton with ATI Mobility FireGL V5725 preinstalled. But is it possible to buy 3700M that fit our laptops and install it into my config? Someone has already did it?
I think there will be no problems with BIOS whitelist but there may be problems with heatsink fit...
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May 7, 2009
I have an HP Elitebook 8730w with microsoft XP OS. I use the lap top to run an instrument so it is on at all times. We have turned off the powersave options, the MS updates and the time sync with the MS website and it still freezes to where Ctrl alt delete doesnt work.
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Apr 30, 2014
I have a EliteBook 8730w sinds 2010 and I just installed Windows 8.1.Now I don't have any access to my SD reader.According to the device manager the SD reader driver is up to date and is working, but I don't see the SD reader in the file explorer.The SD reader is a RICOH.In the device manager I have some problems with Other devices:
1) Base system device
2) Base system device
3) Fingerprint sensor
4) Unknown device
I suppose that the problem must be in Other devices.
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Nov 17, 2014
can I to upgrade graphic card for this device
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Oct 8, 2014
My PC model # is G42-490TU , Product # LR783PA#ACJ , Processor - Intel Core (TM)i3 CPU M370 ,
RAM : 2.00 GB (1.86 GB usable) , System Type : 32-bit Operating System .
My PC has been running very slow lately . It hangs , freezes , pages become unresponsive and hence, it takes lot of time to type . I have to use it daily for work so, I want to resolve this asap.
Would like to increase its speed to be able to work smoothly on it daily. Would like PC to run fast. How to increase its RAM ? Does it cost to increase the RAM ?
Also , reading some prev posts I downloaded this link - [URL] ..... to determine the chipset info and following is the result I received . Pls let me know if increasing the RAM to 4GB will resolve my system concerns making it run fast and does not lead to any hangs / freezes etc .
How to go about increasing the RAM ?
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Oct 22, 2014
Product Name: Folio 13-1008TU
Problem: Computer hangs on :starting windows" screen for 3-4 minutes before proceeding to login screen. After that, it works normally.:
I tried doing a hard reset but it made no difference.
I ran system diagnostics and the DST failed with the following failure ID:
U3XP64-5TD796-XD7V4K-60WQ03
Normally, the "Starting Windows" screen would clear after a couple of seconds and the login screen would appear. Despite the DST failure, I seem to be able to access files in my C: Drive, access the Internet and operate the computer normally once the Login screen appears. I have also noted that the Login screen finally appears shortly after the WiFi light on the F12 key changes from orange to white.
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Jul 27, 2012
I dont know why my pc slows or should i say hangs anytime i unplug the charger from the PC... how to resolve this issue...?
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Aug 22, 2014
My HP Pavillion Notebook 17-e110dx has stopped working for no discernible reason. When I turn it on it says F1 system information and automatically goes to the F1 screen where it displays the sys info. It says press ESC to exit but that does nothing. In fact, no keys do anything. I tried to get to other screens when booting but it won't let me do anything. The laptop is only a few months old and I still have the basic 1-year warranty. Who should I contact to have HP repair it?
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Mar 10, 2012
My daughter has a HP split 13-m111sa x2 running Win8.1 64Bit.
Recently she has been unable to start the laptop up as it just hangs at the HP splash logo with the 'buffer circle' going around.
I was hoping to find how to do a hard reset on this model.
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Jan 1, 2015
New Elitebook 850 G1. Started set up. Wrote down recovery key. Set up security. Installed Mozilla Firefox. Shut down. Later when starting up, computer went immediately to f11 and driver encryption recovery. Tried typing in recovery key but got message "file does not exist". Went into BIOS to change password...still not accepted. I have a brand new computer that is useless.
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Oct 19, 2014
I have a compaq v3010 us laptop that hangs on a black screen with a blue square asking me for a password and i do not know it. I need the bios password for it to get into the bios on it. The OS is windows 7. The hard drive is a seagate one ....
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Jul 4, 2014
My compaq presario CQ71 notebook fires up, tells me it's loading window files then just hangs on a blue screen forever. I've tried every possible route via all F-key functions without any success, including factory re-set but still nothing.
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Jul 21, 2014
I just got the Elitebook 850 G1 and I've put all the settings to sleep when I close the lid and wake up when I open it. I've checked both settings in windows and in the BIOS and it's all good but when I actually do it, it doesn't wake up but restarts the computer instead. So when I've been typing away on Word, I constantly save it but it doesn't go back to where I left it. I thought it was one of the graphics drivers at first, because it has dual graphics, intel and ati. It's had some issues with the ATI but I think I've fixed it. I'm running windows 8.1 Pro.
I tried changing the settings to hibernate instead and what it gave me was a BSOD. Video_dxgkrnl_fatal_error. i remember it did that the first time i tried to do it before when it was on sleep mode.
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Jan 5, 2015
I have had my Inspiron 7347 for a few days. When operating on the battery, the touchpad exhibits some quirks that make this P:C extremely hard to use as a portable laptop.
The mouse on the touchpad hangs up intermittently, sometimes for several seconds. This erratic behavior makes using the mouse terribly difficult.
When scrolling using the mouse on a vertical scroll bar, the right click menu for the desktop keeps popping up. I must move the mouse away from the scroll bar, left click to get rid of the right click menu, and return the mouse to the scroll bar. Sometimes this behavior is constant when scrolling through a long page, making it impossible to use the mouse to scroll.
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Sep 7, 2014
My laptop model is HP Elite Book 8400p.I can't boot the system.In system diagnostics, it gives start up test,run in test,hard disk test as failure...Reason shown is "Test(quick).....Error:Read failure Error:Read failure".. How can I solve this?
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Jul 29, 2014
I have an Elitebook 8540w laptop. I wanted to upgrade RAM memory from 2x2GB to 2x4GB. I bought not a kit of 2x4GB as i wanted to, instead I bought two 4GB memory chips from HP.
After replacing the modules the laptop does not boot up.
What has been done:
- Bios Default Restore
My first question is: i realize it is better to buy a kit of 2 matched chips, but is it a must?
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Nov 2, 2013
I suddenly found my touchpad is not working. It was working normally last night.
Machine: HP ELITEBOOK 8570W
OS: Windows 8.1 64-bit ver
Its current state is: no respond upon touching it; double-touching up the upper left courner also no response(if it's working normally, the little light will light up AND THEN the touchpad will stop working coresspondingly.)I have tried following methods:
-Restart the computer;
-Reinstall the touchpad's driver to initial state;
-Update the touchpad's driver to latest version;
-Download the sp51647 driver, install it(failed);
In Device Manager, I can still see the Synaptics SMBus TouchPad under the Mouse and Other Pointer Devices category. The manager says the touch-pad is working normally. What I suspect to be the reason is that, this morning I started the laptop without connecting the AC adapter but only on battery and the voltage is too low for the touchpad to function normally.
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Oct 21, 2014
I have an elitebook 820 with windows 7. I would like to know how i can change setting of the touchpad on the laptop. I looked in the control panel but there is no touchpad menu. i found on other discussion that the touchpad setting can be found in the Mouse menu on the tab "device hardware" but such Tab doesn't exist.
How and where can i change the touchpad setting on my computer?
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Jun 5, 2013
I have an HP EliteBook 8570w, which I must say is the most awesome mobile workstation EVER. The touchpad BUTTONS - specifically the ones above the touchpad - how can I disable them? I have large hands and find myself accidentaly hitting the buttons, resulting in losing entire paragraphs of text or launching programs I didn't intend to launch.
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Aug 14, 2014
I have several HP 8530p and I getting the num lock & cap lock leds blinking 5 times which indicates a general system board error. Bought new boards still getting the same issue. Note all the units will boot to windows fine, but there is a 10-15 sec delay in hard drive response when operating pc. The mouse is real time responsive but once you clink on a item the lag shows up. What to look for as the problem, CPU , Memory changed, Fans, Cooling system. Bios versions have been updated, I've torn the unit down, cleaned and added new thermal paste to CPU, GPU and added copper shims to promote better heat transfer. The system Diagnostics indicates hardware is ok.
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Apr 11, 2013
My Inspiron 15 r suddenly hangs and doesn't respond (no cursor movement, no keyboard response, nothing works).
I will have to restart the system every time.
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Sep 21, 2014
I own an HP 15 and i recently downloaded a game. when I opened the game and tried to play I was unable to press any button on my keyboard and move my touchpad at the same time. An example is that I was playing a first person shooter and i was unable to walk forward and aim at the same time. The touchpad would not let me aim unless i would stop moving (not pressing the w key.) I figured it was the numlock being enabled but after spending 2 or 3 hours searching on how to turn off the numlock such as using the on screen keyboard and using a combination of fn+ another key and I still have not succeeded in finding out what the problem is.
Product name: HP 15 Notebook
Product Number : FNH61UA#ABA
Operating System: Windows 8.1
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Sep 29, 2014
It's been getting worse as of late, it's really annoying.
Product name:HP 15 Notebook PCProduct number:G9D76UA#ABA
and I use the latest version of Windows 8.
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Dec 8, 2013
I bought this Split x 2 a week ago and it came with WIndows 8. Everything was working fine until I upgraded to WIndows 8.1. Now my Touchpad will freeze some times and I have to log out and log back in to my profile to unfreeze the touchpad other times I can get it to unfreeze by resetting the release touch screen buttom.
I called HP customer service and they said it was a Microsoft issue and transfer me to them. Microsoft said it was a hardware (HP) Issue and that i needed to go back to the store where I bought it(BestBuy). I took it back yesterday to BestBuy and they gave me a knew one. I did the same thing and upgraded to Windows 8.1 and touchpad issues is back. So pretty sure is not a hardware issue.
All windows updates are completed. I checked the Touchpad's Driver and it is up to date.
NOTE: I plugged a wireless mouse to my laptop and when the touchpad freezes the wireless mouse still works.
Everything else works great on the laptop is just very inconvenient when you are working and you have to log out to get your touchpad to work again.
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Aug 19, 2014
The touchpad on my laptop (hp pavilion x2) is not working, the cursor is not visible. It works perfectly well when I plug in an external mouse, however when I unplug it the cursor will freeze and when I use the touchscreen it will disappear completely.
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Apr 10, 2013
I have a HP G56-130sa, i have a problem with my touchpad, suddenly the hardware lock button on the touchpad has stopped working ! When i double-tap it the light doesn't turn on and lock the touchpad. Also my scroll gesture on the touchpad has stopped working ! What should i do ?
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Aug 15, 2014
I have a HP K2500 Wireless Keyboard which purchased arond 3 months ago and for some reasons now I can't use the keys y,h,n,m,j,u,5,6. i changed the batteries several times and I tried to test it other computer and laptops and it is still not working.
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Aug 26, 2014
I have an HP Chromebook 14. Two issues, one the mouse arrow has disappeared while using the touch pad. The cursor (arrow) reappears when I plug in a wireless mouse. Second I have seen where it says to hit the Esc+Refresh+Power and this might regain the mouse cursor. Where or what the "Refresh Button is".
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Aug 7, 2014
my laptop's keyboard is not working. Its pavilion G6 2228TU.
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