HP Envy 17r OS/Software :: 3D DriveGuard Not Working After Windows 8.1 Upgrade
Oct 29, 2013
I have an HP ENVY 17r laptop. So I installed WIndows 8.1 the other day and everytime I startup my laptop I get this error:
AccelerometerSt.Exe - System Error
The program can't start because MSVCR110.dll is missing from your computer. Try reinstalling the program to fix this problem.
I then went and uninstalled the 3D Driveguard but then encountered another error:
HP 3D DriveGuard
Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action RemoveMobilityCenterTile64, location: C:WINDOWSInstallerMSI8EB1.tmp, command: /uninstalltile
I also tried to install the driver for the 3D DriveGuard but when I did so I ran into yet another error:
The HP 3D DriveGuard driver cannot install, the Accelerometer hardware is not present or supported on this unit. (Click OK to exit).
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Jun 5, 2014
I have the Pavilion 15-n228us notebook. When I bought it, it came with Windows 8 and the HP driveguard logo was on the taskbar. Now that I have updated the notebook to windows 8.1 the logo is never there and the Driveguard control panel is no longer there. I get no errors but I don't know if driveguard is enabled or not. It says it is installed (ver:6.0.18.1) under Add or Remove programs.
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Feb 14, 2014
I have a ENVY Touchsmart 15-j070us, and updated to Windows 8.1, 64 bit. Now my webcam is not working.
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Apr 26, 2014
I purchased a HP ENVY 15-J104el with Windows 8.To upgrade Windows 8.1 I need the product key. Where is it?
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Jan 1, 2014
I got my son this laptop for xmas and immediately tried to upgrade to Windows 8.1 and the screen went blank. I restored the laptop after alot of effort and haven't tried updating it since....with the new Windows 8.1 update coming out April 8, and any fixes to HP drivers, does the upgrade process will now work?
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Nov 19, 2013
My system is HP Envy m6 1104tx. It came with Windows 8 (64-bit) preinstalled and everything was fine until I chose to upgrade to Windows 8.1.
After checking with CompMgmt.msc I found that I had RaLink 3290 802.11 Wi-Fi adapter. Just below Network adapters I have 'Other Devices' and under it 'Bluetooth Controller' with a yellow exclamation mark on it. I tried updating the drivers, but it says "Windows was unable to install bluetooth controller' (could not find driver software for your device).
I updated almost all the possible device drivers, but this 'Bluetooth Controller' still shows a yellow exclamation on it.
Also in CompMgmt.msc I dont find 'Bluetooth' or 'Bluetooth Module' but instead there is a 'Bluetooth Profiles Devices' and inside that 'Bluetooth Profile Interface Driver'. I tried updating it but the result was again as mentioned above.
So, how do I troubleshoot this? How do I get Bluetooth work on my Envy m6?
And yes I ran HP Support Assistance, but it says everything's fine. And in reality it isn't, Bluetooth not working.
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Jan 24, 2010
I'm looking to replace my hdd. Question is will the drop protection software that parks the drive's head work with any hdd or only specific ones?
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Sep 14, 2014
I installed windows 7 on my hp envy m7-k010dx and everything worked fine. but i got a new haerdrive and reinstalled it and all my drivers but the bluetooth doesnt seem to want to work. the system knows its there but it cant find my bluetooth mouse. do i need to reformat everything and reinstall?
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Jun 24, 2014
I attempted to upgrade my Win 8.1 ENVY DV7-7230US laptop to Win 8.1 via the App store. It said I had to clear all the updates first. So I went the System Updates Screen. When I clicked on it to see what updates were needed. The circling wait symbol appeared and never went away. I can not do any system updates, thus I can not download and install the FREE Win8.1 upgrade.
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Feb 12, 2013
I have a 2012 envy 15 with Win8.1 Update 1 and a few days ago, i noticed that there was a newer version of my graphics card so I decided to update it.
After the installation, the computer screen became black and I only was able to see the mouse pointer, So i waited for almost half hour and then decided to turn of my computer. I restarted it and it kept seeing a black screen (the windows logo appeared during the boot).
As I couldn't do anything with my computer, I decided to Refresh it in hope that it will return to a good state. During the refreshing the pc restarted but the power light started blinking , like the computer was at Sleep, and when the refresh finished, the screen was good, but the light kept blinking.
I tryed to shutdow the computer but when i turn it on again I didnt ear the Cd rom making the usual noise and the lights where blinking.
So i decided to maybe put it in sleep, but when i tried it, the computer screen when black for a few seconds and the pc went wake immediately, and when i try to put it to sleep again, the Sleep option was gone.
Then I thought that something went wrong with the refresh , so i clean install windows from a bootale usb drive since the CD wasn't working..
But that didn't work either, and to make things worst all my computer fans stopped working. So now I end up with a pc with a clean win8 install, the power lights keep blinking (both power button and the side light), no ability the sleep the computer, no cd drive and no fans..
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Jan 19, 2013
Product: HP Envy dv7-7255dx
Windows OS: Windows 8
For some reason, I can't access or save files in my libraries.I haven't done any major changes to my PC, that I know of.
I get a message saying:"'_____.library-ms' is no longer working.
***This library can be safely deleted from your computer.Folders that have been included will not be affected."*** an example is like documents.library-ms, music.library-ms, etc.
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Oct 28, 2013
A few days ago I updated from the Windows 8.1 evaluation to the full 8.1 release and since then my audio has not been working. In the control panel, "Digital Display Audio (AMD High Definition Audio Device)" is listed as unplugged. The audio icon on the taskbar is Xed out and clicking it runs the error finder in vain. Speakers no longer show up in the device listing although now that nothing is working I'm not sure if they ever did or if audio just came through Digital Display Audio. Headphones do not show up as playback devices and the volume controls on the keyboard and taskbar are inaccessible.
I have never used external speakers. The Windows 8.1 update seemed to wipe all of my HP and AMD software that came with the laptop so I reinstalled the HP Support Center and searched for driver updates and all that jive but everything shows as up to date. I don't know what else to look for as most of the forums I've seen seem to be talking about their HDMI out sound not working when plugged into a TV and I'm just trying to have sound, period.
HP ENVY m6 Notebook PC
D1C68UA#ABA
Windows 8.1 64-bitAMD A10-4600M APU with Radeon(tm) HD GraphicsAMD Radeon HD 7660GAMD High Definition Audio Device
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Jul 13, 2014
My notebook restarted itself to make updates, once i logged on i found that the sound is not working on music files, web pages etc. other than the windows sound. The other thing i noticed is that the mute button will not go off or on? i tried to troubleshoot but nothing..I found that left clicking my sound icon and clicking on playback devices and then left clicking speakers and headphones and clicking 'Test' led to a pop up; "Device in Use.The device is being used by another application. any devices that are playing audio to this device and try again." I have checked everywhere but i can't find the device being used anywhere? I'm not willing to lose by Beats Audio.
Product name: HP ENVY m6 Notebook PC
Product number: C2C18EA#ABU
Windows 8 64-bit
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Aug 20, 2014
When I bought this pc, It was Windows 8. I updated my pc to latest windows 8.1. After first update SimplePass stopped working on every browser except Internet Explorer. It stopped working on the log in screen too. But for no reason it started working on the log on screen suddenly. I contacted HP through chat support. They said SimplePass is designed to work only with Internet Explorer. Other browsers might work or not. That's fine. According to her (HP Agent) SimplePass is still working.
But after the last update SimplePass stopped working totally except the log in screen. I click on the SimplePass icon... no response... I swipe on the finger print reader... nothing happens. But the it only works on the windows log in screen. Bellow is my current pc info. I think HP should update SimplePass.
Operating System: Windows 8.1 64-bit (6.3, Build 9600) (9600.winblue_gdr.140330-1035)Language: English (Regional Setting: English)System Manufacturer: Hewlett-PackardSystem Model: HP ENVY 15 Notebook PCBIOS: F.56Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz (8 CPUs), ~2.4GHzMemory: 8192MB RAMAvailable OS Memory: 8124MB RAMPage File: 2859MB used, 6544MB available
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Nov 14, 2014
I have a HP ENVY TouchSmart 14t-k000 CTO Ultrabook. It just went out of warranty a month or so ago but started blue-screening rigth after that - I had to reinstall Windows 8.1.
Since the install, my wifi has not been working properly. (I can use an Ethernet cable without a problem.) Sometimes it will say the wifi is connected with full bars, but then I get a "DNS_PROBE_FINISHED_NO_INTERNET" when I try to pull up any browser and nothing will load. Other times it just won't connect at all. The weird thing is that 5% of the time it will work fine, and I'll be able to use wifi no problem for a couple hours at a time.
What could possibly be going on? Is it a driver issue? Should I get a new network adapter? Is it a settings issue?
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Sep 3, 2014
Bluetooth doesn't work on my notebook. I have an Envy 15-j030eb which includes Bluetooth. I'm running Windows 8.1 Pro. Notebook product number is E4N79EA
In the device manager, I don't see Bluetooth, but there is one unknown device for which there is no driver installed, I assume this is the Bluetooth.
The HP Support Assistant couldn't locate the driver, so I tried to install the MediaTec/Ralink driver (as my WiFi adapter is from MediaTec/Ralink, I assumed the Bluetooth is from the same manufacturer). This is the driver I tried to install: [URL] ....
I tried to install the driver, the installer runs but ends without any confirmation that it was completed.
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Sep 19, 2014
I have a Hp envy dv7 notebook pc. Upgrade from windows 8 to windows 8.1 and my bluetooth stop working.Product name is HP ENVY DV7 NOTEBOOK.
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Apr 9, 2014
I am using an Envy TouchSmart 15 and I have just run an update of Windows 8.1 based on the system auto update (it ran 5 updates).
Prior to the update, I used a 27" monitor as the main screen and this was connected via the HDMI port. Right after the update, the system doesn't seem to recognise the HDMI port anymore and it goes back to using the Envy laptop screen as the main screen. I changed the HDMI cable but it made no difference. I subsequently connected another laptop to the 27" monitor via HDMI and it worked fine. So it appears both the monitor and the HDMI cable are fine.
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Jul 16, 2014
I have a hp envy m6 sleekbook model. anyways ever since I installed windows 8.1 fresh my touchpad wont work to a point. Ill install the driver and it works fine till I shutdown the laptop and restart it. Im pretty sure the driver is auto updating and not working correctly.
My model: HP ENVY m6-k010dx
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Oct 18, 2013
After i did update to Windows 8.1 my Fingerprint Sensor Driver not working anymore ! My laptop is Envy-Dv6 7300 ex
I tried to download last update Driver for Envy-Dv6 7300 ex Validity Fingerprint Sensor Driver "sp58900.exe" file but not working !!
[URL]...
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May 9, 2013
My HP Pavilion dv6 SD card reader is not working after windows 8 upgrade (6 months ago). Previously it was working fine when I was using Win 7 (which is the default OS with this laptop). I cant find the device in Device manager (under System Device or Disk Drives).
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Jul 3, 2014
I have reinstalled my laptop with a fresh windows 8.1 install.
I have managed to install all the drivers and software except the quick launch buttons. I am unable to find the correct software.
I have the following Laptop: HP ENVY 17-j053ea Notebook PC
How I get the quick launch buttons working. I have run the HP support assistant software and it says nothing else needs updating ?
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Feb 19, 2014
I'm not able to use my finger print reader/simple pass now that I've downloaded windows 8.1 Been reading some of the other questions and difficulties people are having but haven't been able to still get it to work.
I have an HP Envy M6 1125dx
00179-60246-20486-AA0EM
64-bit Intel Core i5
Running Windows 8.1
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Dec 27, 2009
Wonder if anyone has upgraded to windows 7 x64 Home Premium and got the powersmart key working on this model? I have downloaded and installed the powersmart manager from the acer website but it has made no difference.
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Nov 24, 2009
I just did a clean install to Windows 7 professional 64-bit from Windows vista home premium 32-bit as my laptop is capable of running 64-bit version of windows.
However, i completely wiped out my drivers for my sony buttom functions such as the utility button for FN keys and also control centre, power management, event service and etc.
I have went to the Sony Europe esupport to get the drivers. Is there a particular order I need to follow while installing them since I read from somewhere that you need to install the drivers in a particular order for them to work since they are dependent. Also, many threads say to install the 'sony DLL utilities' or 'original utility package' file which does not apply to my Sony Vaio version. However, I did notice 'setting utility series' folder in the download driver section. Are they the same?
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Apr 30, 2014
Windows 8 was upgraded to Windows 8.1 Upgrade on a Flex 15.
The first time I tried to do the upgrade, I had enough problems that I re-installed from a Windows 8.1 image. All went well and all the drivers work except the Ethernet. The upgrade was relatively painless if you ignore the necessary reboots.
The latest Ethernet driver was downloaded from Lenovo and it was upgraded through Device Manager to version 8.26.218.201
In spite of Device Manager saying the Realtek ethernet adapter is working, no network is recognized by Networks and Sharing Centrewith when an ethernent cable is plugged into the Flex 15 i. The cable is good and has been checked by way of another computer.
I have previously used the hard-wired ethernet once and it worked but I do not remember where the laptop stood during the upgrade path.
This may be a hardware problem which will require mailing the laptop for the repair, or it may be a software / dirver issue. The only other thing I can do is reistall from scratch to confirm it is a hardware problem.
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Nov 18, 2013
I upgraded my w520 from Win 7 to Win 8 last year with zero problems. Now I upgraded my W520 Win 8 to Win 8.1 via the store download. Except the webcam everything works fine.
In e.g. the Skype desktop application, Google Hangouts or the camera app, the built in webcam no longer works.
The green light turns on, but I just get the crossed out camra icon in e.g. the Skype video options. No video.
I see there are no drivers yet for Win 8.1 on the Lenovo support site for the w520 camera. In device manager it still shows the 2011 camera driver 1.1.0.1147 and says "This device is working properly."
But it does not work properly. How to get the camera to work or is it just a matter of waiting for a driver to be released eventually?
I tried uninstalling, reinstalling, camera is enabled in the Bios and permissions are set to give Skype and the camera app access to the camera. I also tried the W530 drives as was suggested elsewhere.
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Oct 14, 2012
The wifi orange light does not change to white light after upgrading to windows 8 OS from windows home premium. i am using pavilion dv6-7011tx laptop, my product no. is. B0P39PA#ACJ this is very frustating as theres no wifi as well as bluetooth connectivity, the wireless button key solution is useless.
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May 15, 2014
I have an HP envy 6 1030-sq ultrabook, run windows 8.1 and my beats audio isn't working any more.
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Jul 29, 2014
Just updated to windows 8.1 and now my beats audio is not working on my HP ENVY x2 Tablet/PC. I am running windows 8.1 32-bit, Product name: HP ENVY X2 PC, Product number: C7F27AV, Serial number: 4CN312078X. Also my headphones are not working.
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