HP OS/Software :: Windows 8.1 - Unable To Play Disc In Optical Drawer
Nov 1, 2014
I've just bought a HP Pavillion laptop, it runs on Windows 8.1, but am unable to play any form of disc in the optical drawer. They whizz around, but i get nothing on the screen, so am unable to play dvd's/cd's or even load a disc for my printer. I've gone in to Device Manager, and selected cd/dvd, and have an error message saying 'Windows cannot start this hardware driver because its configuration information (in the registry) is incomplete or damaged (code 19).
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Apr 26, 2014
Although non-Blu Ray discs play fine on my HP Pavilion laptop with Windows 7, Blu Ray discs will not. How does a computer dummy make this work?
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Jan 20, 2010
I'm unable to play the MP3 songs thru windows media player in Windows7 and I'm using Dell Vostro 1500, while trying to play the songs its giving error message as "server execution is failed"
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Nov 6, 2014
I have a Lenovo Y410P that will not boot. The BIOS only sees to PXE boot. It does not attempt to boot from the Windows 8 installation disc, or from the hard drive that I reinstalled Windows on myself. I can boot to both of these on other computers, so I know they are not the problem. I'm thinking it's BIOS or motherboard related, but I'm not sure where to go from here.
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Jan 24, 2010
I have a refurbished aspire 6930G, fairly new, and for some reason it will not play my GTA IV disc. The drive just makes a whirring noise as it tries to autoplay and nothing happens. I've tried the disc in other machines and it works fine, and my computer has no trouble playing other CDs, DVDs etc. It's just that particular one. Does anybody have any idea why that might be, and what I could do to fix it?
I'm running vista home premium and I have service pack 2.
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Nov 17, 2009
Running updated Win7 Home Premium. Had Vista originally. No recovery partition, but have recovery discs. Tried latest Media Smart version4.1.4328, also known as: sp50486.exe. Updating it within Media Smart takes me to Cyberlink, but does not work. This has been an ongoing issue since I bought the laptop in 10/2009. The laptop does recognize the disc is in the drive. It does play regular DVD movies.
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Jun 13, 2014
HP Pavilion g6 Product ID : QB582UA#ABA
Memory test: passed
Smart check: passed
Short DST : Failed
Failure ID : 6C0G9G-6AX502-MFGH5G-60SA03
Hard Disk 1
Run-in-test : FAILED
My laptop will not boot. Unable to boot from disc or into safe mode.
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Dec 28, 2014
i have recently purchased and HP Envy 17 laptop and have been trying to backup all of my iPhone 5s photos and videos onto the laptop however every time i try to play videos either through the photos folder or the photos library app nothing works.In the photo app the app just freezes and crashes and in the photos documents folder media player just comes up not responding. This happens with the vast majority of my videos.
I have seen that other people have had the same issue and i have installed the VLC video app as suggested and still nothing works. There has been an IOS update since i started taking videos however this makes no diffeence as the handful of videos that do work are from both before and after the update so it can not be an issue with my phone and the videos i have taken in the last few days dont work... how i can fix this?
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Feb 16, 2014
Where Can I download or order a Boot Disc for my Z580? It came with Windows 7, and PC World were offering a free upgrade to Windows 8.
I am currently unable to create a Factory Default Recovery Disc. There is an error with the Onekey Recovery software in burning onto the DVD / Disc. I have tried two different DVDs (4.7GB), and have tried a CD (740MB). And I receive the same error about one fifth of the way through.
The reason I am having to do a factory reset, is because my Wirless Network driver is not working, and the laptop no longer accepts external wireless USB dongles. I can't get internet even with a wired connection. It isn't to do with whether the wireless is switched on or not. I've tried this.
What is Lenovos policy about providing customers with the means to restore their Laptops? In the past computer manufacturers / suppliers provided all the software and bootdiscs.
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Jul 22, 2014
When I start up my HP 1000-1433TU Notebook PC the Sound and Audio cuts out and becomes unable to play videos. How do I get the sound working and stay working as well as the videos becoming playable? so far the only option that has worked is shutting down the PC and tuning it back on, but the issues reoccurs within 10 minutes.
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Mar 9, 2013
I bought a new DELL SE 7520 . It has 2 problems:
1. flash drives and dvd drives are not shown in the " my computer "
2. cant able to create recovery disc{ runs good for the 1st dvd when i inserted the second dvd its just ejects not doing any other action }
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Jul 20, 2014
My sound is no longer working. At all even off of my videos stored on my laptop. Around the same time I lost my sound my laptop also stopped playing and videos from the internet (YouTube, Facebook, Etc.) I've installed all the driver as I had read. But and still nothing.
Laptop: Inspiron 15 3521
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May 9, 2014
I was making a Windows 7 recovery disc set, usning the Lenovo Thinkvantage tools, and one of the first pop up windows that came up said "Note: DVD RAM is not supported for Disc 1 of the Product Recovery disc set". Does this meen that I cannot use a DVDs for a Recovery discs? That is all I have.
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Apr 23, 2014
I just bought a Touchsmart Envy 15-J117TX 2 days ago. I have a problem of connecting usb optical drive to my laptop.I don't know why DVD drive doesn't show in my computer!!! and in Device Manager, I cannot see DVD/CD-ROM drives?
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Apr 15, 2009
Apple care hk is very good.i just lost my whole recovery disc and i life 09 disc and also the receipt.i just call apple care.they said they will send me the whole disc free of charge.
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Nov 19, 2007
I got a new 120GB seagate Momentus 7200rpm HDD in the mail today. I wasn't expecting it yet (I actually wasn't expecting it to ship until today) so I wasn't ready for it.
I need to know how I can copy windows from my current 60GB HDD to my new 120GB...but I don't have a Windows Xp CD. I know there is some way to make an "image" of my current HDD? But when I research that it gets a little confusing because they are always how to's for backing up your files rater than making a CD that you can actually install on a blank HDD.
How many CD's will it take If I un-install all my programs first and basically just copy Windows itself?
I'm not interested in going out and buying an external caddy and copying directly to the new HDD externally UNLESS that is the only way to do it. I need a way that it can be done like...2day! cause i'm anxious!
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Jul 26, 2009
Its a Vaio pcg-7g2L. He says it crashed and its dead. I know the dvd drive needs to be replaced because it was stuck closed for a LONG time.
Were can I purchase a replacement dvd drive? I cant find them anywhere online.
Also, is there anyway to get windows installed or downloaded? we have the service tag and Windows Xp sticker on the bottom. Can I reformat the HDD and in install Windows 7 Beta for now?
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Mar 7, 2010
i heard the original disc of win XP only 3 time of usage... so people can format computer only 3 times with the CD? is it true? FACT or FACK?
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Nov 20, 2009
I have just received my upgrade discs for both my new Z620D laptops, followed the rather vague instuctions to the letter, clicked Upgrade. All went well until it asked for the licence key. Does the W7 upgrade licence key come with the discs or in an email? The original vista key does not work.
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May 21, 2010
Im in quite the pickle..if anyone would be awesome enough to do this.. I'd be hella grateful lol.
Okay.
So, I purchased a used Dell 1545 off of eBay that had everything with it except the Operating System. I figured - no problem.
I've ordered recovery disks with absolutely NO problem for other manufacturers. What a mistake that was.
I got in contact with Dell. They insisted that they need to know the original owners name in order for everything to be transferred so I can get the disks. Only one problem - I can't .....
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Mar 15, 2009
Is there a way to create a Windows Vista Installation disc from either the Hidden Partition or Recovery discs? I am not talking about a "Factory Restore"... I am talking about installing a clean version of Windows using the product key on the bottom of the laptop and then using the sony website or Recovery discs to install the drivers.
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Nov 17, 2009
I just received Windows 7 Upgrade Disc from Dell, and it says "Windows Vista Business to Windows 7 Professional Upgrade" on the disc and COA also says "Win Vista Bus to Win 7 Pro UPG Fullfill."
I was curious if it is really impossible to do a clean install with upgrade disc as regular upgrade disc is. (At least I was told that it is impossible), but I did not want to upgrade my notebook to Windows 7 yet.
So, I gave it a try on VMWare. It installed just like regular Windows 7 disc in a empty HDD. It even took COA that came with the upgrade disc.
I did not try activating because it probably will fail if it uses SLIC to activate, or in worst case, it will get activated on my VM, and I will be unable to active it when I actually want to upgrade my notebook's OS
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Mar 30, 2013
I have a dell xps17 (l702x) laptop recently had a problem with it , that is it wouldn't start up and when i turn it on after 2 seconds it would just crash , so i changed the motherboard , processor and and it fixed the problem to some extent .. now my problem is i that when i turn on it loads to a certain extent then when it reaches the windows start-up logo it would just crash and restart again . so i tried the diagnostic test available by pressing F12 it dint show any problem .. looks like my windows got corrupted due to the sudden crash earlier
I tried to boot from the windows repair disc but it wouldn't boot ( i did change the boot up to cd / dvd) then i tried to boot up from the windows 7 disc , it would say "press any key to boot from cd or ddvd " after doing so it would load the files and and crash again at windows start up . i even tried the safe mode option . it wouldn't load it completely and get stuck , i tried to restore to the last good backup it would still get stuck at windows startup .
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Jun 7, 2011
I received the Dell N5110 laptop without OS today. Strangely package also didn't contain any disc with drivers. When I installed Windows 7 as usually it didn't recognize many devices. Ethernet controller was among those devices, so I couldn't connect to the internet and use Windows Update to find the drivers. Using my mobile phone as a modem and Windows Update I managed to get Ethernet Controller, so now at least can connect to the internet directly. But Windows Update doesn't find drivers for rest of the devices as it did for my ASUS notebook. Drivers and Download Support section for this notebook also isn't very useful, there are basically no drivers at all... So how am I supposed to find them? So annoying.. Dell, is it that hard to list relevant drivers in the downloads?
How can I find the right drivers? Meanwhile I'll try my luck with these: [URL] ....
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Aug 22, 2014
I was trying to reset my computer and taught disc sanitizer would do the trick. obviously it didn't .
Now it just says "non system disk or disk error " and it seems like I lost my OS. I'd like to run windows vista on my computer but I don't have an installation disc.
The computer, in question, is a Compaq 8510. I downloaded windows vista off the internet but how to install it on my laptop.
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Jul 22, 2014
I have recently purchased the computer listed above and I am having a hard time trying to insert a disc into the disc drive there is no button were i would assume there should be ....
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Jan 15, 2010
quick play driver for windows 7 ultimate...
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Jan 8, 2015
I recently got this laptop and wanted to upgrade to Windows 8.1 immediatly since it came with Windows 7. This was of course and option with the disc set that came with the laptop. Unfortunately i have encountered problems in the installation/recovery of Windows 8.1.
When the laptop is finished using the actual disc's (i say finished because it spits out disc 4 which is the last one) and is booting into the OS to do the last installing it "freezes" in the middle of "dowork.cmd". In the cmd window it tries to access a destination directory which it can't. Instead of writing it here, i'm just gonna link a picture of it:
I just don't understand why simple recovery discs would cause a failure... Googling the problem has only lead to this: URL....
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Jan 4, 2010
I did a clean install of Windows 7 on my Studio XPS 16 and everything is working except I can't play DVDs.
I installed the latest firmware for the DVD and got sound but no video.
I have also installed the latest ATI drivers and chipset with no luck.
Device Manager shows the driver for the monitory is a generic pnp monitor and I cannot set the resolution of the monitor above 1024 x 768. So, I am assuming that my problem is either the monitor driver and/or the ATI driver.
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Dec 5, 2013
I'm having an issue with my HP Probook 4530s where sound sometimes won't play. I downloaded the approriate audio driver for my computer. If I click on an application that needs administrator permissions and the User Account Control pops up, it won't play the system sound like it normally does. If I click on the speaker icon on the bottom right and adjust the volume slider it doesn't make a sound. I've also noticed that when I stream any type of video on the internet, the video won't play until the sound works again. Sometimes the video plays with no sound, then the sound catches up. I've tried many different browsers but the issue keeps happeneing regarless.
When my computer ran Windows 7, the audio worked fine. Videos always played, and system sounds always executed on cue. My motherboard got replaced at the end of last year due to overheating so I don't think it's a hardware issue. The weird thing is that this issue isn't consistent. One minute the sound could be working flawlessly, but two minutes later the sound just stops working.
I could try and capture a video of the issue I'm having and post it on Youtube, but it's difficult since the issue is sporadic. If I do get a video of it, I'll be sure to post the link.
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