Dell Latitude E5520 :: Keystroke Lags / Doesn't Respond / Slow / Unresponsive

Dec 19, 2014

I have a Dell Latitude E5520 and lately it has been extremely slow, and characters on screen tend to lag far behind my keystrokes occasionally not appearing at all. Sometimes when I click on a button it will lag for several seconds and then go through, other times nothing will happen at all and I will have to click the button again and it works. Recently the laptop was taken on a plane and the in-flight wifi was used, that is the only thing done recently outside of the normal routine.

I have booted into safe mode and the lag still occurs. I have antivirus software installed and up to date. 

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We have an unusual problem with a Dell Latitude E5520. It has been built with Windows 7 32bit SP1 and McAfee EndPoint Encryption, as we do with all of our laptops.

When the laptop is powered on and then docked, everything works fine. If you then give the laptop a restart whilst docked, it just doesn't! It shuts down and stays in some kind of power save mode. I have been through all of the Power options, including closing of the lid and turned off everything that could be causing this to happen, but still nothing.

If the power button is pressed whilst docked, the light comes on but that's it, no activity. Undock it, power up, close the lid and dock it again, all of the external screen, keyboard and mouse work as you would expect. I believe all of the drivers are up to date (it is a new laptop).

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This has the latest BIOS revision A09.....

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Will this be covered under warranty?

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The Citrix client has been replaced with both available options. Same result. Every possible configuration setting has been set to 1920x1024 to no avail.

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As it does work in safe mode, it must be a software thing, no?

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- when hitting F8 on the ext. keyboard, you get the windows startup menu.
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after switching between user accounts, I can move the cursor around on the screen, but I can't click on anything, not left click or right click

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