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Sep 24, 2014

My HP pavilion is stuck on diagnosing PC problems- attempting solution loop after initiatin the automatic pc repair.
 
I run the HP PC Hardware Diagnostotic and I got:
 
SMART Check : PASSED
Long DST : FAILED
 
FAILURE ID : 9LG1VQ-6NP78B-MFPWXG-61AL03
PRODUCT ID : E2H36EA#AB7
 
As for the memory check it passed the test.
 
the model is HP Pavilion 15 Notebook pc running windows 8
 
When pressing f11 at system recovery
Recovery
Your PC needs to be repaired
A required device isn't connected or can't be accesed.
Error code: 0xc0000185
 
You'll need to use the recovery tools on your installation media. If you don't have any installation media ( like a disc or USB device), contact your system administrator or PC manufacturer
 
I do not possses the windows 8 disc since it did not come together with the laptop.
 
I searched on the net that removing the battery and waiting may work but it didn't.

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