Lenovo U/S Series :: U430 (Please Wait) Screen Blocking Use AFTER Login

Nov 10, 2014

I purchased a U430 ideapad 3 days ago. Set up the laptop without problems. Ran Windows Update and updated 8.1 with 40+ updates. All was fine - Until I powered off and later restarted.

The Lenovo loading screen was followed by windows user login. Entered password for user and the normal desktop appeared. Immediately a green window appeared almost filling the screen, with 'Please wait' in the centre and 'Cancel' bottom right.

Cancel does nothing and the Please Wait screen never goes - effectively locking the machine. The screen can't be resized, or closed, and the Desktop is only visible at the very top and bottom, but cannot be selected.

Pressing Ctrl-Alt-del and selecting Task Manager doesn't identify what has loaded to cause the problem and trying to switch applications shows the desktop and task manager but won't allow these to be selected, as the green screen just overlays everything.

I read online posts and did a factory reset, disabled the face-recognition software and repeated the Windows Update. All seemed fine, but next day the Green - Please wait - screen returned.

The only way I've found to regain access is to run the battery down to <10%. Getting a low battery warning at start up appears to stop the Green - please wait - screen loading and allows normal access to the Windows desktop.The laptop then functions normally until it's powered off and restarted and the Please Wait screen returns.

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Link to picture

Link to picture

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