Dell XPS 13 :: UltraBook Will Not Restart - Goes To Grey Screen
Jan 18, 2013
I bought an XPS13 i7, installed the BIOS (that went fine) and then installed the drivers. After installing the "WiFi Display" driver, the computer will not restart. Here is what happens:
I select the restart option
it shuts down
it powers up (the Dell logo appears)
it then goes to a grey screen.
After approximately 10 seconds (or after I press enter) a progress bar appears at the bottom of the screen with the words "F12 Options." The progress bar is persistently at 99% or thereabouts the computer is completely frozen and nothing happens
If I then press the power button, it powers off. When I press the power button again, it starts perfectly normally.
The main concern for me is that this is the second XPS13 from Dell in 1 week!!! The first one had an almost identical problems after the driver installs but it couldn't even be powered back into Windows. No matter what you tried, it simply went to the screen with the progress bar and froze.
However, since yesterday, when I press the power on button I just get a strange grey screen. I can't get past this. I left it overnight and in the morning I get the same thing. It is a mainly grey/white screen and if I leave it some more bits of grey appear on it in a strange way. I'm not really sure what to do. I've never openened my laptop up to remove dust but have blown through the fans a few times so I imagine that it is very dusty inside.
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Now, the macbook won't get past the grey startup screen. I'll see the mac symbol, and then a "no entry" (circle with a diagonal line through it) sign, and then the system will just hang.
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I'm running the Hardware Test now, but I was wondering if anyone here would have any ideas about what to do next, or what is causing this problem?
Update 1: The hardware test said everything was fine, too.
Update 2: It can boot in safe mode! Everything looks good from the safe boot, I've got access to all the files and everything..........................
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The audio in the video is not from the computer. [URL] ....
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