Dell XPS 13 :: UltraBook Will Not Restart - Goes To Grey Screen
Jan 18, 2013
I bought an XPS13 i7, installed the BIOS (that went fine) and then installed the drivers. After installing the "WiFi Display" driver, the computer will not restart. Here is what happens:
I select the restart option
it shuts down
it powers up (the Dell logo appears)
it then goes to a grey screen.
After approximately 10 seconds (or after I press enter) a progress bar appears at the bottom of the screen with the words "F12 Options." The progress bar is persistently at 99% or thereabouts the computer is completely frozen and nothing happens
If I then press the power button, it powers off. When I press the power button again, it starts perfectly normally.
The main concern for me is that this is the second XPS13 from Dell in 1 week!!! The first one had an almost identical problems after the driver installs but it couldn't even be powered back into Windows. No matter what you tried, it simply went to the screen with the progress bar and froze.
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Jan 11, 2010
I have an M1710 (3.5 years old), and have recently installed Windows 7.
System stats:
2GB RAM
XPS 512MB NVIDIA GeForce Go 7900 GTX
XPS M1710 Duo Processor T2600 (2.16 GHz, 2 MB L2 cache, 667 MHz FSB)
However, since yesterday, when I press the power on button I just get a strange grey screen. I can't get past this. I left it overnight and in the morning I get the same thing. It is a mainly grey/white screen and if I leave it some more bits of grey appear on it in a strange way. I'm not really sure what to do. I've never openened my laptop up to remove dust but have blown through the fans a few times so I imagine that it is very dusty inside.
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Feb 12, 2014
My Dell Inspiron 3520 screen goes grey with horizontal lines during use. It reminds me of an old TV except the lines do not scroll. It started after I upgraded from 8 to 8.1.
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Nov 25, 2014
My laptop is not booting and the screen is two tones of grey when I try to boot.
I was working on it and left it alone for an hour and when I came back the screen was grey and have not since been able to get it to shut down or start up.
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Apr 5, 2013
Xps m1530 with windows vista . When I could boot the laptop after a while it then shut off. I did run diagnostics, all passed. I run virus scan - all ok. i updated all drivers and now can not get pass the black screen.
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Oct 13, 2009
My laptop Acer 5920G doesnt start up anymore. It happend when one day the screen froze and then when i restarted it , it just came up with a grey screen .
Now when i press the power button , the fans starts up and everything and the screen just comes grey sometimes with stripes on it . There is no actual sound eg. vista sound or anything but theres is sound coming from the fans. Once in a while it does boot up and 2 mins later the screen just completely freezes and then when restarted the grey screen thing just happens again.
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Dec 16, 2009
So my wife just got a brand new macbook about a week ago, but accidentally dropped it about a foot or two this morning. The "case" which we got from macmall did practically nothing, and I think one corner of the macbook took the brunt of it.
Now, the macbook won't get past the grey startup screen. I'll see the mac symbol, and then a "no entry" (circle with a diagonal line through it) sign, and then the system will just hang.
I've used the Mac OS X install dvd to use Disk Utility to try to repair the hard drive, but Disk Utility didn't find any problems. Everything was green and good to go.
I'm running the Hardware Test now, but I was wondering if anyone here would have any ideas about what to do next, or what is causing this problem?
Update 1: The hardware test said everything was fine, too.
Update 2: It can boot in safe mode! Everything looks good from the safe boot, I've got access to all the files and everything..........................
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Feb 13, 2013
I just bought my Inspiron 14z Ultrabook three days ago. The first time works fine, but now it's frozen on the Dell logo screen.
I have been able to run a diagnostic test if I hit the f12, and it's all ok.
When I hit f8 and the bar is fully loaded nothing happens.
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Jul 11, 2014
I just got a thinkpad yoga and I have noticed since I started using it that the screen randomly flickers. I can't narrow it down to a time where I'm doing a specific task.
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May 23, 2009
My friend's macbook (white plastic, 2.0, napa/core2 before santa rosa platform) isn't starting, and I have no idea why. He initially asked me to replace the top and bottom casing. I accepted, and ordered the parts. Around the time they were supposed to come, I took the computer apart completely (required for the repair), but one of the parts was delayed, so the computer sat splayed on my desk for a week. I didn't exactly stack textbooks on it, but it also wasn't covered in anti-static wrap. So, now, I finally got the part and put it back together, and the computer doesn't start. At all. The screen doesn't go grey, the 'sleep' light doesn't turn on, the fan doesn't start - nothing. The magsafe light is green, so the power is going in. It's also worth noting that I have no battery for it, so it's all on A/C.
Does anyone know what's wrong? My two hypothetical solutions are (a) I need a battery, or (b) the logic board is dead due to static.
How likely are each of these scenarios - especially the logic board one? How possible is it that it was static overloaded?
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Apr 29, 2009
I have a problem with my studio 1525, whenever I run windows update and try to restart after, i get a blue screen of death, the i have to run recovery manager to get running again.
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Jul 8, 2010
I've had my Studio 1537 for about a year and once in awhile my laptop screen goesblank after my computer restarts or if I turn my laptop on. This happened to be about 10 times (the first time I spent about 3 days on the phone with a technian) already and I always have to reinstall Windows Vista to get my laptop working again. Today I found out that whenever my computer updates my video drive my screen will go blank, is this normal? What I can do to prevent this from happening again? My screen also goes blank when I install a video driver from the dell CD, but when I uninstalled it in safe mode and restart my laptop my screen is no longer blank.
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Dec 31, 2014
I recently got a Latitude D510 from a friend, he says it wont turn off unless you hold down the power button, I tried turning it off by the start menu selection (windows 7 home premium sp1)
And it starts turning off. Then a Blue screen pops up for at least 30 seconds and then it restarts.
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Jul 1, 2014
I have a HP G72 250US laptop with Windows 7 (64-bit). Laptop has been intermittently stopping. Screen goes black then shuts down tries to restart and sometimes does but screen is black so can’t see what’s on screen. Other times it just shuts down completely. Sometimes screen goes haywire with bizarre horizontal color lines mixed with strange pixelated graphics then goes black.
After restarting in safe mode and ran CCleaner then performed a Hard Reset which seemed to work for the rest of day but next day within an hour screen flashed, went black then came back on again. This time a notice come up but I clicked it thinking to get more info but only made notice go away. It said something about Intel Graphics Accelerator stopped working and had successfully restarted.
I have Intel HD Graphics Driver version 8.15.10.2086 which is what’s listed on HP for correct graphics driver.
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Dec 11, 2012
My W530 laptop is new. I finally got it all loaded up and ready to work with and then I started to get screen flickering issues. The screen will flicker all different colors and then it will restart the computer. The computer will start up and act normal. I have video of the issue.
The audio in the video is not from the computer. [URL] ....
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Feb 7, 2015
I needed to use Windows resore. after restart, the acer logo dont show and laptop stay in black screen and HDD LED blink in aqual time slice. Then after a few minutes acer logo shown and Windows starts.
This, happend few times but now acer logo dont show and it stay in black screen .
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Mar 9, 2015
Acer aspire 5745G, everything was working fine until i tired to update newer bios files, but my laptop restarted and now when i try to turn the laptop on, nothing happens and nothing appears at all, only the power button is flashing, so i googled it a little bit and i found out that i need to download a BIOS files and unzip them to my formated USB, i did that but nothing happens when i try to hold FN button + Esc ......
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Oct 11, 2014
When I'm installing wifi driver a blue screen appears and system restart automatically
I have HP 15-R007TX
Product :- G8D31PA#ACJ
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Jul 6, 2009
Looking on Dell outlet and noticed that color scheme. I was wondering how it looks since I was planning on a Jet Black, but the Graphite Grey sounds nice too
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Oct 7, 2007
I just ordered an XPS "Geniuine Keyboard" m1710, and it came and it isn't silver whats up with that?
My buds m1710 is silver. mine is gey.
did they change the part #?
what is the part # for the silver one?
and where could I get one .
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Sep 14, 2013
What this icon does and how to disable it ?
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Aug 2, 2012
My first time bough the dell xps 14 ultra book i5-3317U last week.In day one, I love everything about the ultra book except the fan noise come up every 3 to 5mins, the noise come up so often even when i m just browsing internet.It really loud and last for 5 to 10s. This is the only bad thing about dell bookCurrently on bio version A04.
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Nov 28, 2014
I have Dell XPS 12 ultrabook that I can't figure out what the issue is. The issues started with the computer not charging completely. It was getting an error saying along the lines that it was unreconized or incorrect power supply when it was the one that came with the computer. We had a second XPS and used that charger, and had a replacement sent I was getting the same error. I could never updated the BIOS because it would not go past 1 percent. Now it no longer powers on at all. I get the Orange and white power light blinking and battery meter with one light and that is it. I hooked the battery and held the power and checked every other connection. I tried powering it on without the battery and did nothing so IDK if it would worked that way or not but just trying it. Is the motherboard or something else going on?
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Jun 30, 2009
After the latest set of updates, my touchpad took to displaying a stationary gray circle/swirl half the time when I tried to move the cursor. Seemed to happen less if I moved very slowly. I turned off scrolling (again), and it's mostly gone away. Is this related to scrolling?
X201s, W7 Pro, 4GB
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Apr 19, 2013
I recently purchased the xps 12 ultrabook. Now the touch pad on it will not work at all. Not sure if I pushed something to disable it or what? But the pointer is there and when I click, it does absolutely nothing!! I have to use the touch screen for everything or an external mouse that I plugged in.
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May 15, 2012
I just bought this Ultrabook the other day and I travel for business. While at home, I tested the mini-display port output with my TV and it projected my laptop screen perfectly. Now I am on the road at a client site and their Epson projector will not recognize my computer's output (or more likely my computer won't recognize their projector, since other people have no problem connecting to this same projector).
XPS 13... I've tried both duplicating and extending my screen to the projector with no success. I can't find anything about this problem by doing a Google search...
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May 2, 2009
Yesterday, after just a month of ownership, the display panel on my ThinkPad Yoga S1 became defective. All of a sudden, when I undocked it (after shutting down normally), the only thing that appeared on the display was a whitish image containing a dark grey vertical band (left), which happens to be the Lenovo splash screen background! The laptop runs perfectly fine when docked because it attaches to an external monitor. I tried fiddling with the Yoga's display panel, rotating through its various configurations and, after a while, a partial windows screen did appear although it flickered and, even still, nothing displayed properly in that left most vertical strip! Undocked, the laptop was and is completely unusable...
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Mar 20, 2013
This touch pad sucks! I just got the new XPS 12 convertible Ultrabook and I have always loved the XPS now regretting that I did not go with the Macbook....
The touch pad is rarely seems to work correctly even after I have adjust the settings and it is constantly freezing up for 10-20 seconds and I have to right click several times to get it to unfreeze. Really irritating! The only way to get around this is to use a USB mouse.
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May 1, 2013
I recently received my new XPS 14 (L421x) ultrabook. Out of the box, this machine has a 500Gb C: drive labeled "OS" and a second 110Gb SSD D: drive labeled "Data". Windows 8 is installed on the C: drive. There is absolutely nothing on the D: drive.
Does this sound right? I would have thought that you would want to have the OS on the SSD and boot from that (much faster?) drive.
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Jan 6, 2015
I thought sleep mode only occured when you did not touch the mouse or keyboard for a specific period of time but my new ultrabook is dimming and locking me out while I am typing. I have to push the blinking power button and then I have the blue screen with CTRL+ALT+DELETE (work laptop).I cannot find any sleep mode settings and perhaps.
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