Acer :: Random Laptop Freeze
Feb 25, 2008
I have a random ( to me atleast) with my Acer Aspire 5020. Sometimes it just randomly freezes, and not inside windows or bluescreen or anything like that, the screen goes black or turns off and the whole computer freezes with all the lights on for the power, the battery, the poweradapter if in and also the statusindicator light.
First time it happened out of the blue for like 3 weeks ago, and it scared me, manly becasue i though I would everything on it. After that it happens more often, more randomly, sometimes nothing for a few days, and then a couple of times a day.
When it freezes, i can't even reboot the the only way then is to unplug it and also remove the battery to be able to restart.
At first i though it was something with the power or something like that, so i tried just with the battery on, and it happened again. Then the reverse, took out the battery and power only with the adapter and it happened again. So i don't know whats wrong with it.
The weird thing is that sometimes when it freezes, if i randomly touch or pres on certain parts of the computer, it shuts of or reboots it self, which makes me wonder if it might be a hardware problem. Maybe something is glitching or what ever.
Also i though that it might have something to do with heating, but since sometimes it happens just minutes after I turn on the computer, i have somehow ruled that one out.
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Jun 26, 2009
My HDD random freeze once in awhile, sometimes for 30second, sometimes even worst, more then 5minute, i wonder why? i already install the latest Intel® Matrix Storage Manager, but the problem seems won't out from my laptop. Is it my HDD problem? any 6920G's user facing the same problem?
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Oct 1, 2009
My Timeline 4810TZ comes with SU4100 1.3Ghz, 3GB DDR3 RAM, Samsung 400GB HDD. I installed Win 7 32 bit. I'm getting random freeze during normal usage such as browsing, file copying etc. I have tried running Prime95(3 tests), OCCT and Linpack, Memtest86+(DOS) and Windows memory diagnostics. No problem were detected. I reinstalled OS with Win 7 64 bit and still facing the same problem. Occasionaly there will be BSODs. I have installed the latest BIOS with all the latest drivers available.
Is there compatibility problem with Win 7 OS or there is hardware problem with my Timeline?
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May 27, 2010
I have a less than a week old Latitude E6510.
I had four freezes while watching flash videos. I thought the adobe software was bad, so did uninstall and fresh install.
Now I've experienced a couple of more random freezes:
1. system was idle
2. surfing the web on google chrome
I have windows 7 Ultimate x64 and it seems like many people out there with vista and windows 7 are experiencing the same problem. I personally used both and on my other machine with win7 Ultimate x64, haven't had any random freeze at all.
I also have 1333mhz ram, and I know my system only supports 1066. Then I found this thread:
Random Lockups, Intel Chipset
Diagnostics and Dell are telling me there's no problem with hardwares. So I'd like to give a shot at dropping the memory speed. How should I do this?
Anyone having random system lockups with windows 7 x64?
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Jul 15, 2012
My computer is randomly freezing. What happens is I'm doing something I normally do like check Facebook or some other normal website and it just randomly freezes. I have no clue to what is causing this, and it never blue screens. What happens is:
All open windows are "minimized" (on the dock they show as open)My desktop goes black and has no items on itThe mouse goes to the center of the screenThe mouse and keyboard freeze upand above the battery icon there's random letters that always read "sRpIg"Here's a picture of it. My outer camera doesn't work on my phone so it looks weird.
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Jan 23, 2015
I have just bought a Lenovo Z50-70 (i5, 840M, 1TB SSHD),Installed Win 8.1 Pro with the drivers from the DVD. Everything is fine, there aren't any errors in Device manager, but randomly the computer freezes (the cursor doesn't move, it doesn't respond for anything), so I have to restart it by pushing the power button for about 5 secs.
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Dec 30, 2014
I am experiencing a system freeze at windows welcome screen or on desktop at random moments for more than 6 months, and it is because of the intel hd graphics, so at the moment I don't have the driver installed.
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Dec 21, 2012
my laptop random shutdown...I was thinking its something of the USB port where my printer is connected but I'm not sure.
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Jan 20, 2015
I'm using a Dell laptop, I bought it like 9 months ago so anyway, I get these random blue screens sometimes twice in the same day, sometimes I get a blue screen after 6 days or so. I'm not sure what is doing this because I tried a memory test and hard drive one and everything was ok, I tried updating a couple of my drivers and I still got it. I think it's because my graphic card's driver is not supporting my OS(I'll put my specs down below) :
CPU: Core i3-3217U 1.80GHz
GFX: Intel HD Graphics 4000 Mobile
RAM: 4GB
OS : Windows 7 64 bites
My laptop model : Dell Inspiron 15 3521
The blue screen(I got this one Bad_Pool_Header when I tried starting my PC up in the morning, it happened yesterday and today, they are probably random)Â [URL] .....
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Dec 16, 2014
I was using my laptop the other day and it froze up. Then it shut down by itself. When I tried booting it back up, it says "No bootable devices found" and gives me the options to press F1, F2 or F5 for retrying, setup utility and diagnostics. I ran the diagnostics and it says "All tests passed". The SSD also seems to be recognized as it shows it in the "configuration" tab in diagnostics. I have also tried taking the msata SSD from the 2.5" bay and moving it to the msata slot. Rebooted but shows the same thing. Is this a known issue and is there a fix for this?
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Sep 27, 2014
I am having a bad blue-screen issue with my hp dv6-1245dx laptop. Â I am crashing to a blue screen at very random times, starting with one occurence a few months ago, followed by two months with no problems, then a few crashes in a row three weeks ago, followed by three weeks of good use. Â In the last three days the occurences are pretty much every 10 to 20 mintues, at random, and they require a few minutes of waiting before it will crank back up again. Â ( Â If I don't wait this short time, it will crank but it throws a black error screen saying "No operating system found" )Â I fear it is some failing hardware issue, like the HD about to give out. Â I have run the Image Diag.exe from the first post on this forum, and have that log cab file available. Â I also have an image of the blue screen ( it is the same each time, the error is a STOP: 0x000000F4).
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Oct 12, 2011
First of all my laptop is : HP Pavilion dv6-6160se Entertainment Notebook
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To the problem now : A few days ago my laptops screen started  out of a sudden shutting down/turning black( no lights at all ). This was happening while using the laptop at random. The screen  had no lights, and if i use a flashlight on it there is nothing. like its turned off completely.
Before this happens. This behavior varies. Sometimes it flickers from my desktop to a black screen then back on and some times not. Most of the times screen changed to a random color (green mostly)Â then becomes black/shuts down.
NOTE: The laptop keeps running, i can hear the videos playing so it probably isn't a gpu chip or gpu issue , music and games.
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Here are everything i tried and all or the details i could accumulate in past couple of days:
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1. If the screen flickers , blacks out and then turns back on i get a message that gpu drivers have stopped working and recovered ( Â on both amd and intel ).
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2. If the screen blacks out, on rare ocasions if you close the laptop lid and let the laptop go to sleep , when waking up screen works again ( noticable due to screen moving)
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3. I tried installing 4 different drivers all with clear install. ( didn't work)
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4. I tried to  to recover system with restore point. ( didn't work)
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5. I tried to lower the screen brightness. ( didn't work)
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6. tried this trick:Â Turn off laptop.. Remove battery.. Hold the power button for 30-45 seconds.. Plug-in the charger ( don't put the battery in )Turn on laptop and see if it works.Â
Very Noticable details:
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7.  Since  on of the rare fixes requires to move the lid  i tried shaking the screen a bit or pushing it slightly to different directions. This actually  does the trick and turns the screen back on ( i am right now typing  this after using this "trick"
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So, with this one as a hint there are a couple of stuff i have in mind but i am not sure ...
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a) There is a loose LCD cable and when i type a little vibration moves it and ends up in a black screen.
b) I read that if you use a flashlight and you cant see  your desktop it means its a bad inverter.
c) Can the inverter have a lose cabe instead of the lcd ?
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Currently the screen looks ok ( maybe its the certain angle it has after i moved it. Tried to play a game for a few mins and i got the black screen again. Closed the lid  so the laptop goes in sleep mode then opened it and it worked. Just for the records.
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Just tried to play a game again. got the blackscreen, shaked the screen a bit and it worked but for the 1st time i get the message "Â Application has been blocked from accessing graphics hardware" , Can it be that its the GPU after all or maybe drivers?Â
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Tried to play a game again and it seem to trigger the issue . ( i am currently running the laptop with only the intel drivers installed) ...
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Jul 11, 2009
I have 6930g when im playing games on battery power i have no problems but if i connect my power supply it freezes within 3 minits. so now i have charge my notebook before playing
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Mar 22, 2010
The USB ports on my 8735G are messed. Everything with my system is fine until I plug something into the USB. After about 30 seconds, the whole computer freezes without any hope of recovery. Only a hard restart fixes it. This happens with mice, USB drives, UDB keys, anything. I tried disabling the power management on USB (selective suspend) and it doesn't help. I've googled the crap outta this and I've tried all the possible fixes and solutions and suggestions I've found. I know the ports or hub are not defective as they will transfer data in small amounts before freezing. However, it will freeze right away (before 30 seconds) if I attempt to transfer anything bigger than 300 MB.
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Oct 24, 2008
I want to overclock my processor P8400, but there are no program that's work with this processor....I use setFSB and ClockGen but this freeze my laptop.....
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Nov 9, 2008
When ever i used my Acer 5315 for about 5 mins of switching on it would become very slow freze and turn off.
So i did not no what to do. I was told to restore it to factory setings. So i used the big green E button at the top right to get that green toolbar thing up. Went on recovery i think, restore and set to factory setings. I think it then turned itself off and when i turned it on it went on to e recovery. But a bit into i went to put my laptop down and the battery fel out lol. And now when i turn it on all you get is the acer page then a black screen with a white flashing line at the top left.
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Aug 28, 2008
my housemate is having problems with his Acer Aspire 5600.
Basically pretty much 2 out of 3 times you turn it on it will load in to windows and then just freeze. No touchpad input, no keyboard input, you cant use the power button either, you have to take the battery out to stop it.
I tried a USB mouse, no input from that either.
I formatted the whole machine and reinstalled everything, incase it was some sort of malware, still no joy.
One solution I read was to make sure all the battery settings were set to Never, as it can sometimes be known to put itself to sleep at stupid times... would make some sense for the symptoms, but I've done that and still no joy.
The machine runs fine EVERY time if you run it in Safe Mode... which doubly confuses me...
Another solution I have read is to switch the unit down to Word Processing Power on the acer control panel.
I havent actually installed the acer control panel, since I dont really like having third party software like that on there... but I should probably give it a go. Still, does it really HAVE to work on Word Processing power? That would be.... lame...
The notebook is running Windows XP Business 32-bit.
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Jan 18, 2010
My laptop unfortunately had begun to lock up and freeze requiring me to shut it off.
They claimed it was not under warrantly despite me including in the packaging a copy of the receipt and also emailing them a further copy.
It came back last Friday supposedly "tested". However the centre speaker no longer works and the 2 front speakers sound quality is not what it should be or has been. When I play a DVD or BD there is no voice at all. And when I check the configuration of the speakers there is no sound coming from the centre speaker despite it being on maximum.
I've tried doing another factory restore, removing the old nvidia and realtek hd audio drivers, still no sound from the centre speaker and reduced quality from the 2 front speakers so I've had to raise another call.
If it does not come back 100% tested I am going to press for a replacement/refund.
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Feb 9, 2015
I bought two of these laptops (Acer E5-471P CI3 4GB 500GB 14 Inch Touch Laptop - Black. - [URL] .... as Christmas presents.
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Both are having issues with the trackpad where it will randomly freeze or the pointer will disappear. At first my mother thought it was just being slow and freezing all the time. I had a look and found that the touch screen worked fine when the mouse froze or disappeared. Now, immediately I assumed it to be a driver issue, so I updated the trackpad driver.Â
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I can't find any info on this and even though I bought the week before christmas ACER are saying my warrenty has run out and I don't have the time to find a scanner to scan my receipt. I am a day or two away from returning this laptop if no solution can be found.
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This freezing happens ALOT, to the point my mother is using the 4 year old dusty laptop with missing keys. I assume it's something to do with the touchscreen and the trackpad interfering with one another.
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Mar 4, 2014
I have an Acer Aspire One Netbook SNID 20206697434 with Windows 7. I bought the recovery disks because eRecovery stalls at Office 2010 but the disks do exactly the same thing - I can only open in Safe Mode. I've tried many times with the same result. Even though I bought the disks, Acer Customer Service won't let me talk to a tech because my net book is not unwarranty - mfg date is 1/14/2012.
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Mar 9, 2010
I bought Aspire 5738 in Nov 2009 and I m running Win 7 over it since then .
Till a few days back i had no issues with it and it was working well ,but recently it has started rebooting after 3-6 hours all of a sudden while working or even if nothing is being done (only downloading is going on).
I read in this forum that it may be due to overheating (which may be the reason after all as now summer has started), but in order to check that I kept my laptop on the floor which is relatively cool and gives a proper vent to the heat emanating from the laptop but still I can see that it rebooted (which leads me to believe that it may not be due to overheating ).
I have run the AVG full comp scan and no virus is reported , and I did not install any new software except the usual AVG updates.
Even though this laptop is in warranty and I read that it may be a hardware issue ,I am wary of giving it to Acer guys as then I will have to stay without my laptop for many days (repairing time can be long here).
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Jan 25, 2010
Has any one else that owns an 8940G have any random blue screen errors
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Oct 6, 2014
I have an Acer 8920G Win 7 Pro which is randomly shutting down only in when connected to 'AC' power. It does not happen when using 'battery' alone or in 'safe mode'. I've tried,investigated, and corrected all overheating issues, cleaned fans, changed AC power supplies, disabled graphics card, to no avail. All drivers are up to date. This has been happening over a period of 3 months now. Can not use the laptop except when battery is charged or in safe mode.
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Jan 6, 2015
Got a new E5-571P-55TL yesterday and going through the setup process I got all the way to where it says downloading apps. It displayed a message that it was processing or I forget what it said exactly. Then the words went away after about an hour. I remember reading that it said it may do this, may have a blank screen and not to turn it off. I left it on all night and still have just a green screen this morning. I know my wifi is not the fastest and figured that's what it was. Came to work today and left it sitting on the counter, still on.
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Jan 31, 2015
I bought the Acer Aspire v3-771G. I've had no problems with it, but lately it shuts down randomly without any warning, like a power cut. I've checked the CPU Temps and overheating is not the problem. The computer sits on a Targus cooling pad and it doesn't get that hot around the fans. The problem occur when the pc is running games or processes (computer scans) that require more memory than when I'm just surfing. The problem happens all from 15 mins to 2 hours into a game or so (depends on how much memory that's used). I've been doing some research myself and it seems like a graphic problem.
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The computer always fits the minimum requirements for games I play and I play on rather low graphics on every game (to delay the shutdown).
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The second problem is whenever I'm streaming or watching a movie the screen randomly turns into a "snow storm". Tried to move the screen up and down thinking it was something wrong with the cable from the hardware to screen but it didn't react to that. What has made this to happen due to the careful handling of the computer. But the only thing that comes to mind is something wrong with that cable... This problem happens randomly and started last week.
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I've done some basic problem solving, with no success. I've tried restoring the computer to facotry setup, updating the bios and all the relevant drivers.Â
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I've been looking for a hardware diagnostic program on the computer itself (like other good brands have) with no luck, even looked on the web. But nothing I've tried seems to find the problem.Â
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The specs for the computer:
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Acer Aspire v3-771G
Windows 8.1 (Came with Windows 8.0)
Intel(R) Core(TM) i3-3110M CPU @ 2.40GHz  2.40
8.00 GB (RAM)
64-bit operating system
Nvidia GeForce GT 630M
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Jan 7, 2015
Got a new E5-571P-55TL yesterday and going through the setup process I got all the way to where it says downloading apps. It displayed a message that it was processing or I forget what it said exactly. Then the words went away after about an hour. I remember reading that it said it may do this, may have a blank screen and not to turn it off. I left it on all night and still have just a green screen this morning. I know my wifi is not the fastest and figured that's what it was. Came to work today and left it sitting on the counter, still on.
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Dec 9, 2014
I bought my Acer Aspire E1-570G in february , and since then im having random blue screens with different codes . Im trying everything to fix this problem almost everyday, and believe me soon i will break it on 2 pieces . Nothing is fixing the problem ... I have bsod files that i can post for u to see them but i dont think they really matter because i get RANDOM bsods. Every time is different ( there are around 10 different codes given that i remember ). If its really needed i can post the codes.
I have sent the laptop to the main service in my country and they said that the laptop " passed the tests" . After coming home and turning my pc on .. BSOD . The laptop went to the service again - This time they changed my HDD . It didnt fix the problem . I cant change my laptop with the warranty because the service says that the laptop is okay .
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Mar 9, 2015
I have an Acer Aspire V3-572PG (about 4 months old), and the machine shuts down randomly when on battery power. It's happened when moving it from one place to another, or with subtle shifts on my lap, and sometimes just typing triggers a shutdown. However, it doesn't happen when plugged in. Battery has been fully charged; it's not overheating; it's not the fan; it's not dust; and I've run comprehensive anti-virus scans.
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In the past, it's taken anywhere from an hour or two before it shuts down. Last night it happened simply when I unplugged the thing from the wall ... so, no moving/no touching of the computer, but shutdown when removing plug from wall!!???
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Oct 13, 2014
I have an Acer Aspire E1 model Q5WPH, runnng Windows 8. All has been well until this week when the screen began flashing random colours.
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I powered the machine off and from then on it refuses to boot back up. Power appears to be getting through as it starts up the DVD drive but then the power light goes off - then back on and the process continues until I power the machine off again.
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Jan 31, 2015
I'm on Windows 7Â 64 bit and the Microsoft ACPI-Compliant Control Method Battery device is causing my Aspire E5-551 to freeze. If I enable the device and I try to run my laptop on battery it freezes, but when it's disabled I can run on battery perfectly fine.
Now I don't mind having it disabled since it fixes the problem but when I disable it then I have no way of telling how much is left of my battery.
This is a brand new laptop, a little over a month old so I haven't done any damage to it. I sent it in to get fixed but when I received it back from the Acer repair center all they did was re-install windows which did actually fix the problem for about a week but the problem came back.
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