HP Envy M6 :: UltraBook Touch Won't Turn On?
Nov 1, 2014
I have an envy m6 touchscreen that is giving me problems that i can't solve. It has been great up until recently. i was using my laptop last nite when suddenly it turned off but i didn't think that the battery shoukd have been dead yet. its acting as if the bat is empty and plugging it in just turn on the orange led by the power plug. when i press the power button it flashes for a second but the screen does nothing and it doesn't actually turn on.I'm using my phone to attempt to find a solution atm which is very frustrating. adding to the stress is the fact that i have school work projects and a midterm project on it that I need to finish.Almost forgot to mention it started doing a few other odd things over the last week such as the touchscreen going nuts registering phantom touches endlessly until i close/hibernate/shutdown it.
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Dec 14, 2013
I recently purchased a HP HP - Split x2 Ultrabook - Model # 13-g110dx and I am pretty happy with the ultrabook. The ultrabook came installed with Windows 8 which I upgraded to Windows 8.1 and after that all Windows 8.1 updates were installed and the latest drivers from HP as well. However I have noticed that the touch stops responding after sometime and I have to restart the laptop to make it work again.
Another issue I've seen today is the touch pad stopped responding and I again had to restart.
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Nov 10, 2014
I am having difficulty booting Windows 8 on my HP Envy 4 Ultrabook. Firstly when I try to login to Windows using my Windows 8 password it says "The User Profile Service service failed the sign-in. User profile cannot be loaded".
Then following advice from other online support forums including this one, on restarting the computer then pressing F8 repeatedly I get the following message: "Boot device not found. Please install an OS on your hard disk. Hard disk (3F0).
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Mar 24, 2013
I have a HP Envy 4 - 1046tx Ultrabook and the operating system is Windows 8.1 64-bit. While downgrading to Windows 7 64 bit I was unable to find the hard drives. In the installation screen it showed me "No drives were found. Click Load Driver to provide a mass storage driver for installation.".
I downloaded all the versions (from latest to the oldest) of Intel Rapid Storage Technology drivers and tried installing them one by one but they didn't work and still the hard drives aren't visible. But if I use a Windows 8 installation disc and install the driver the hard drives are visible.
I need my computer to display the hard drives by default without requiring a SATA driver. How do I do that? My chipset manufacturer is Intel and the model is Ivy Bridge HM77.
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Feb 28, 2009
can i disable the quick touch button that turn on the pc ?
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Oct 30, 2014
I applied the recommended bios update yesterday and now the touch screen nearly continuously activates when I'm not using it. which renders the mouse pretty much useless too. I know HP will release a bios that fixes this eventually but in the meantime how do I turn off the touch screen?
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Aug 1, 2014
My computer won't play sounds at all (videos online, downloaded music, games on my computer, everything).
This doesn't happen all the time. I'm not sure but I think it usually happens when I use my computer for a long time (1-2 hours). It starts working again when I restart my computer but it stops working later and I have to restart my computer again.
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May 28, 2010
i just got (what i think is) the first gen envy 15 (4000 series graphics card), and i was wondering how to get the multi touch to work
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Sep 9, 2014
Product Name: HP Envy 15-J111TX
OS: Windows 8.1
I ordered this laptop from one of the retailer sites and received it today. We were very curious to check the touch screen functions. But nothing happened. The touch screen was not detected. [No pen or touch input available for this device]. There were no settings under control panel such as Tablet.
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Jul 21, 2014
Before the end of 2013 I bought an Ideapad U530 Touch for school and it's been working fine up until a few days ago when the backlight for the left most CTRL key stopped working and shut off completely. Every other key on the board is fine, except for this one. Is there any easy to fix to this problem, or do I need to send the entire computer back?
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May 1, 2014
I have an HP Envy X2 PC Product number C2K61UA#ABA now running Win 8.1 32-bit. After installing the upgrade, the screen no longer responds to any touch. The touch pad does work, however.
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Sep 30, 2014
The laptop: HP Envy TouchSmart 15 Notebook PC (15-j173cl)
Windows 8.1 Pro
The problem: I use an external monitor, so my laptop is usually shut. Randomly, my touch screen THINKS something is touching it, which disrupts whatever I'm doing. I would like to disable the touch screen completely, as I do not use it at all.
I thought maybe the latch wasn't closing properly, but the screen resolution changes when I shut the laptop, so it KNOWS it's closed and switches to the proper resolution for my external monitor, but it DOES NOT disactivate the touch screen, and some dirt or something is touching it, changing where my mouse is pointed, where I am typing, etc.
I have tried cleaning the screen and keyboard with compressed air.
The problem happens randomly; sometimes when I CAD for the day, sometimes after hours of working.
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Sep 28, 2014
Laptop is only 9 months old. I did all of the updates and then my touchscreen stopped working - that was 4 days ago. Today I did a system restore to the point before the 1st critical update (9/24/14). It still does not work. Did it corrupt my driver? And if so, what is the name of the driver? How can I restore the touch screen...
Product: EOLO6UA#ABA
System: x64
Processor: AMD A10-5745M APU with Radeon (tm) HD Graphics
SM BIOS Version: 2.7
Microsoft Windows 8
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Nov 4, 2014
I have a HP ENVY dv6-7273ca with the following system information...I am running Windows 8.1, along with HP CoolSense. The notebook is always on a hard and flat surface, with plenty of space around it for ventilation. I periodically clear the fan vents with compressed air as preventative maintenance.
Over the past few weeks I have found that, for no apparent reason, the fan has got increasingly loader and I would experience intermittent 'black screens' at start-up. It has now got to the stage where the fan is constantly working at a high speed, and is extremely hot to the touch. This includes at initial start up, even after long periods of shutdown, and with no other software other than the OS running.I have always run HP Support Assistant via Windows, and there does not seem to be any issues shown by this software. I have also tried to run the HP System Health Scan, but all I get is a constant progress bar. I have tried this in Google Chrome and Internet Explorer.I have checked, and I have the latest BIOS update. I am running the ENERGY STAR power option.
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Jan 8, 2010
Most of the time I use my Envy 15 on my desk and hooked up to an external monitor. In this mode I do not use the laptop screen, so have it set to just display on the external.
However, to turn on the laptop obviously I have to open it up and press the power switch.
What I want to do, is turn it on whilst keeping it closed. I used to be able to do this with my Dell Latitude E6400, as it has an option in the BIOS to turn on automatically when AC is connected. Thus, when I turned it off I would simply unplug power, then to turn it on again would just plug the power back in without having to open lid.
I have looked, and the Envy 15 BIOS is very limited and I don't see a similar option. Is there possibly another solution to get it to turn on when closed?
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Dec 4, 2014
The Control Zone Touch Pad on my HP ENVY 15 Notebook PC is preventing me from being able to comfortably type. How do I turn it off?
I prefer my wireless mouse and this is a touch screen... seems overly redundant.
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Feb 20, 2014
I have an HP ENVY TOUCHSMART 17-J043CL NOTEBOOK PC. Product number: E9G82UA#ABA. Operating System: Windows 8 64-bit, x64 based processor.
I was doing some work on my laptop this morning and I was in the middle of working on something. Somehow the screen went blank. I tried to turn it on and it wouldn't let me. I tried holding the on button for 30 seconds, it still won't turn on. This laptop is not that old.
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Aug 2, 2014
How do I turn on Wifi with my Envy m6 1117TX laptop? A few days ago, a technician from a mobile wireless provider told me how to turn it off but now I have access to a Wifi connection and I can't remember how to turn it on. I've spent all day trying to find any information on this at all and have come to the conclusion that HP has easily the worst support system for simple questions of any company I've ever encountered.
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Jul 27, 2011
I don't know how to switch on the wireless on my Envy...
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Nov 23, 2012
How do I turn on backlit keyboard on my HP Envy m6 laptop windows 8.
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May 16, 2014
My laptop is a HP Envy TS 15 Notebook Product number: F5C62EA. When I press the mute button on my keyboard the light does not appear but the laptop is muted.
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Feb 3, 2013
I have an HP ENVY dv6-7246us Notebook PC with a Qualcomm Atheros QCA9565 802.11b/g/n wireless adaptor. the past 2 weeks the adaptor has been turned off and I can not find a way to turn it back on.
In device manager the adaptor is shown to be working properly. The indicator light (f12) is showing white as it should and toggles into and out of airplane mode properly.I have tried to open the properties tab in network connections to no avail. I also could not find a newer driver for the adaptor.the ethernet adapter is working well. I have Windows 8 64 bit and am using AVG anti-virus.I need the wireless to be working properly or I will just have to get another computer.
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Oct 14, 2013
I am using an HP Envy dv7-7250us laptop, running windows 8.1. All my software is up to date. In the last month, every time i turn on the laptop, the internet connection drops. Running HP troubleshooter resets the wifi adaptor.
I have Intel Centrino Wireless-N 2230 installed. I went out to Intel's website and have the most current driver.
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Jun 15, 2014
Today, I tried connecting an external display to my HP ENVY TouchSmart 15 laptop, via a USB hub, only to discover that using the touch screen points at the corresponding part of the external display rather than the inbuilt one (the displays are being extended). Can this be changed?
I'm using the same 64-bit Windows 8 installation and drivers that the computer came with.
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May 8, 2010
I want to make it so one finger tap would be left click and two finger tap would be right click. Is this possible. If so, how would I go about doing this.
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Aug 2, 2012
My first time bough the dell xps 14 ultra book i5-3317U last week.In day one, I love everything about the ultra book except the fan noise come up every 3 to 5mins, the noise come up so often even when i m just browsing internet.It really loud and last for 5 to 10s. This is the only bad thing about dell bookCurrently on bio version A04.
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Nov 28, 2014
I have Dell XPS 12 ultrabook that I can't figure out what the issue is. The issues started with the computer not charging completely. It was getting an error saying along the lines that it was unreconized or incorrect power supply when it was the one that came with the computer. We had a second XPS and used that charger, and had a replacement sent I was getting the same error. I could never updated the BIOS because it would not go past 1 percent. Now it no longer powers on at all. I get the Orange and white power light blinking and battery meter with one light and that is it. I hooked the battery and held the power and checked every other connection. I tried powering it on without the battery and did nothing so IDK if it would worked that way or not but just trying it. Is the motherboard or something else going on?
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Apr 19, 2013
I recently purchased the xps 12 ultrabook. Now the touch pad on it will not work at all. Not sure if I pushed something to disable it or what? But the pointer is there and when I click, it does absolutely nothing!! I have to use the touch screen for everything or an external mouse that I plugged in.
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May 15, 2012
I just bought this Ultrabook the other day and I travel for business. While at home, I tested the mini-display port output with my TV and it projected my laptop screen perfectly. Now I am on the road at a client site and their Epson projector will not recognize my computer's output (or more likely my computer won't recognize their projector, since other people have no problem connecting to this same projector).
XPS 13... I've tried both duplicating and extending my screen to the projector with no success. I can't find anything about this problem by doing a Google search...
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Mar 20, 2013
This touch pad sucks! I just got the new XPS 12 convertible Ultrabook and I have always loved the XPS now regretting that I did not go with the Macbook....
The touch pad is rarely seems to work correctly even after I have adjust the settings and it is constantly freezing up for 10-20 seconds and I have to right click several times to get it to unfreeze. Really irritating! The only way to get around this is to use a USB mouse.
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