HP 15-g013dx OS/Software :: USB 2.0 Ports And Devices Not Working - Windows 7 Downgrade From 8.1
Jan 9, 2015
I am in the process of downgrading an HP 15-g013dx (J5T33UA) laptop from Windows 8.1 to Windows 7. This is a quad-core AMD A8 APU system.
I am having trouble with USB 2.0 devices not being recognized by the hardware. I have all the devices installed in device manager, but the computer will not detect USB 2.0 devices.
It will recognize USB 3.0 devices just fine when they are plugged into the USB 3.0 port, but neither of the USB 2.0 ports. USB 2.0 devices won't work in any port. I can't confirm USB 1.1 devices at this time.
CMOS setup is set to Legacy mode: Disable.
Is there an additional driver or configuration that I am missing, or is there another issue going on?
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Aug 14, 2014
My ex has a brand new HP 15-g012dx that came with Windows 8, but has driver support for Win7 x64.She has all the driver files, but none will install; they lack Setup installers as far as I can tell. There is no Chipset driver, so PNP/autodetect will not function. So, how do I install these manually? Essentially, I've unzipped them one-at-a-time to a folder. She has Windows 7 Home x64.
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Apr 4, 2014
Due to compatibilty issues with other software i have had to downgrade to Win 7 Pro and am now having issues detected the 2 left side usb 3.0 ports. Have power but can not see any devices connected.Have tried
Intel USB 3.0 Host Controller Driver,
Fresco Logic USB 3.0 Host Controller Driver ,
Renesas Electronics USB 3.0 Host Controller Driver,
NEC Electronics USB 3.0 Host Controller Driver
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Feb 11, 2011
I keep getting USB Device not recognized on all USB ports on my laptop.
I am running Windows 7 (recently did a restore to clean up computer) service pack 1.
I refreshed the BIOS
I tried deleting all drivers, shutting down, taking out the battery and restarting
I tried refreshing all USB drivers
I tried adjusting the power settings to ensure that all power save mode on USB devices was disabled
Still no luck. Once in a while I can plug something in and it will work for a bit then it becomes disconnected. I think this might be a hardward problem as no software intervention has worked.
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Oct 14, 2014
As far as I can see the HP 15-r101na and 15-r125na laptops are exactly the same apart from the colour. Are they the same or have I missed something?
Also is it possible to plug USB 2.0 peripheral devices into USB 3.0 ports? Stupid question maybe but I've never owned a computer with a USB 3.0 port.
Finally, will the following HP printers work on Windows 8.1: Deskjet D1460, Deskjet D1660, Photosmart Plus B209a.
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Jan 14, 2015
Instal windows 7 on my hp. usb , network, wifi and some other devics are not working ! cant find drivers !
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Dec 14, 2014
recently installed windows 7 on my laptop 15-n203tx
problem is my usb ports are working great in pre installed win 8.1 but now in win 7 just one port is working and it is usb port 2.0 and other two are 3.0 and not working!
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May 27, 2013
I've had this laptop for about a year or two and all of sudden my two left usb 3.0 ports stop working, although when I first turn on my laptop, the left side works for about a second and then stops working. My right usb port which is the 2.0 one works just fine.
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Dec 19, 2014
All 4 of the usb ports on my dv8000 stopped working. Ive tried updating the drivers, no luck. It originally had XP as the operating system but it was upgraded to windows 7, i dont knows if the usb drives are corrupt or what. When i plug anything into the usb ports it does nothing.
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Apr 17, 2013
In my Inspiron 15R-5520 laptop win-8 was installed, i changed it to win-7, after which web cam is not working what need to do
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Nov 2, 2014
I have upgraded to windows 8.1 and since that moment, my USB ports are not working anymore; tried to check them, but nothing works (de-installation, ...) I have a HP Pavilion 15-B050EB; I cannot find the drivers for the USB ports on the HP site.
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Oct 15, 2014
I bought a an HP Pavilion g6-2288ca. Uninstalled Windows 8 and installed Windows 7 Ultimate 64-bit.My left USB ports are not working. I'm assuming USB3. They have an exclamation mark beside them under device manager. USB Host controller .I've read many solutions, none worked.
#1 Checked the HP drivers page. They don't have ANYTHING listed for USB for the g6-2288ca nor for Windows 7 .
#2 I called HP, with no support. They said to check with Microsoft (????)
#3 I did all the Windows updates.
#4 I installed the full AMD Catalyst driver and software.
#5 Updated Bios. (tried to see if I can disable USB3 in the BIOS).. But it wasn't there.
My USB ports are still not working.
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Nov 28, 2014
It still did not solve the issues with my USB ports. I have noticed that the exclamation mark is no longer there but still all my USB ports are still not working.
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Apr 25, 2013
I am pretty sure I just don't have the right drivers. I installed the Renesas drivers from the HP downloads page but they didn't solve the issue(so I uninstalled them).
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Nov 15, 2014
I tried plugging several devices into a USB 3.0 port on my z510 this morning to no avail. The USB 2.0 port is working(I have a mouse plugged into it and it works fine) but the USB 3 ports will not work at all. I tried looking at device manager; it says everything is working properly. Power management doesn't turn any of the ports off.
It was working fine 2 days ago. Is it possible to turn the ports off? Because nothing is being recognized.
I looked for drivers on Lenovo's site; no USB drivers for windows 8.1 at ALL. What do I do?
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Mar 31, 2013
I have a T430s computer model 2352CTO, running Windows 8.1, 64-bit version. Prior to upgrade from Windows 8.0 all drivers were updated. The USB 3 ports worked correctly, in particular running an external 1gb hard drive. After update to 8.1, the USB 3 ports still work, but only for about 30 seconds then the hard drive shuts down. The power light is still lit on the hard drive, but it no longer shows in windows explorer.
In device manager, I went to Universal Serial Bus Controllers -> USB Root Hub ->Properties->(under General it says "This device is working properly)->Power Management->Unchecked the box for "Allow the computer to turn off this device to save power". Unfortunately this does not seem to stop problem.
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Jan 26, 2015
I have an Acer Aspire V3-572g. My laptop came with windows 8.1 installed already. Currently, my pc is being reset to factory settings because I can not figure out how to keep the hdmi from going out after windows updates. The only way I can keep get the hdmi port to work is the factory reset it. The only way from keeping the hdmi working is by turning off windows updater. However, I'd like to figure out how to keep the hdmi working without doing so. My graphics card is Nvidia 840 M. Here are a list of things I've done after my laptop stops recognizing the hdmi.
Uninstall and reinstall the display drivers, both from intel and Nvidia
Update the drivers to be up to date
Downloaded intel's utility manager to keep driver update to date
Downloaded factory installed drivers from Acer's website
Contacting microsoft and have them remotely connect to my laptop
Restored back my laptop to previous working conditions (although the hdmi never worked by going to a restore point)
Swapped hdmi cords and displays
After several hours of researching and trying different things I'm stumped. I bought this computer with the sole purpose of connecting it to a TV. I've also had this issue with another laptop which I returned. This problem isn't a hardware problem as I'm connected to the same monitor with an old desktop using the same cords. I'm guessing there is a compatability issue with windows and the display drivers when there is an update.
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Oct 31, 2014
I just bought a HP Notebook PC 15-g013dx at Best Buy. They assured me it was 5Ghz wireless WiFi compatible. But only the 2.4 from the router shows up as an available connection.
My wife's old iPad can access the 5Ghz. I'm a tech dummy so I don't know if I have to download a driver or something? Or do I need some kind of adapter?
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Sep 15, 2009
one is on Microsoft ACPI-Compliant System and the other is on Intel(R) ICH9M LPC Interface Controller - 2919
what these are and where to get the drivers?
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Sep 4, 2014
I own a Envy Dv6 operating Windows 8.1... After one particular shut down, all my USB ports refused to work.
I checked my device manager and it showed that all my USB controllers are working properly, but under other devices three new unknown device showed up with an yellow triangle containing an exclaimation mark showed up. Right clicked and it says that the driver is not installed, but I can't seem to find any that the system is willing to recognise.Without USB ports these days, I find it difficult to function properly.
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Nov 4, 2014
I have a E1-571 with 3 usb ports. The one on the left works but the two on the right have never worked.
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Mar 2, 2009
I have a DV5T and just the other day the USB devices stopped working, my printer, my mouse, etc.
They provide power, because when I plug my laptop cooler in via USB it kicks on, does anyone know how or why it won't recognize the USB devices?
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Oct 2, 2014
My usb ports on my HP Pavilion dv7-6b56nr Entertainment Notebook PC are not working. Windows 7 Home Premium 64 bit. Product # A1T84UA. No matter what I do I can't get them to work. When I go into device manager it is showing a conflict. When I try to update the drivers it says they are up to date. I even tried to do a full system recovery and if it wasn't for an image I saved my computer would have become a paper weight.
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Jan 7, 2014
I have a 11month old HP envy touchsmart m7 sleekbook and all USB ports quit working. I have GEEK-SQUAD tech support and after they uninstalled drivers are unable to restore and was told to have repair done on WARRANTY. Do I need to contact and send in or can be done in store? 1 year coming up in a few days
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Sep 4, 2014
I installed Windows 7 64-bit, on my notebook. After that I installed drivers for WIndows 7 64-bit from official HP site, but two USB ports not working, only one works. In device manager i have error on Universal Serial Bus Controler. Where I can find driver?
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Oct 19, 2014
Product: HP Envy 17 Notebook PC
Operating System: Windows 8.1
When I try and use the USB ports on my laptop, the system does not acknowledge the device is plugged in, nor allows the device to operate. There are no error messages and the safetly remove hardware icon does not appear. This problem began after I ran a couple of Windows Updates before shutting my computer down for the night.
The devices worked properly before but have since stopped. Multiple devices have been tried, but to no avail.
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Dec 22, 2013
I can't get my Yoga to recognise any BT devices. I have driver version 1.3.639.3 dated 1/9/2012. I downloaded an update otwb33ww.exe version 3.757.754.082313 but when I install it, I get eventually get a dialog saying "Confirm that Bluetooth is enabled on your system. Plug in your device and click 'OK'. I switch on my BT headphones, click OK and get a message saying "Reeltek Bluetooth is not installed on your system". Then have to restart and end up back with the old drivers.
Just noticed I can connect to my iPhone but still not my Plantronics headphones...
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Apr 22, 2010
I just bought a studio xps 1647 from best buy and today the usb ports stopped working. They could not see multiple jump drives I inserted.
Is this a win 7 flaw or is something wrong with my laptop? It was in sleep earlier. My theory is that the laptop just didn't wake the ports coming out of sleep mode. I'm contemplating returning the laptop for another.
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Nov 12, 2009
i have a sony VGN-FW463J/B and it turns out that none of my usb ports are working. i tried to like uninstall the usb controller (not sure if i did it right) and it didnt fix the problem at all
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Apr 3, 2013
I have purchased a USB 3.0 hard drive, but it only works in my USB 2.0 port.I found what looks to be the solution in a previous thread linked below, however the link to one of the drivers in the thread no longer works.
[URL]
I have tried using the "Dell Driver Analyze Utility", but when I get to the stage where I need to run the "Dell System Detect" application I get an error.
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